How to transfer photos from computer to a SD Card ...

One of my client’s today did not know how to transfer photos from her computer to a SD Card so she could utilize her digital picture frame she received at Christmas. She was amazed and relieved at how simple the steps were once I walked her through the process. This method works for transferring any type of file from your computer to an external drive like a USB flash drive, external hard drive, or a memory card like...

Handouts for Grand Junction Family History Fair

Since many handouts collected at trade shows or seminars end up in the garbage or forever relegated to the plastic bag they were stuffed in, I’m providing today’s handout online for your downloading and viewing or printing convenience. Thanks for attending the class today! High Tech Does Not have to be High Stress – Family History Fair Handout Computer Maintenance Handout ...

How to transfer your iTunes library & playlis...

If you use an iPod, iTouch, or iPhone and plan on getting a new computer, you will want to read this article! OR, if you use any of these devices and want to make sure your library stays safe, you will want to read this article! Yesterday, I helped a customer setup a new Windows 7 computer and transfer email, favorites, and other data from his old Windows XP computer. Turns out that he also needed to move his iTunes library...

Track changes you make when troubleshooting

Already this week I arrived at homes and a business where the computer users described being on tech support phone calls for 12, 15, and one a whopping 22 hours!! All three users had zero resolution of their original problems and as you might imagine their problems grew by the end of the call. Then they called me. Not all phone tech support calls go quite this poorly, but it happens all too often. You can protect yourself...

Your friends CAN & DO send you malware

Probably the biggest single misconception I hear from computer users almost daily goes like this: “I never open anything from someone I don’t know, so I’m safe.” I promptly offer a retort to this highly uninformed comment by saying that many security breeches occur because of an email or message (think Facebook, Twitter, etc) that appears to be from a friend or family member. The bad guys in the tech...

5 Simple Rules to avoid SCD (Slow Computer Disease...

I’ve written about this before, but it bares repeating on occasion for new visitors to the site and long time visitors who haven’t learned yet. The advice is simple: Do not download free screensavers, wallpaper, email programs (Incredimail, etc), or games from the Internet. Unless you are WELL versed in the origin of these items, they can easily destroy your computer’s ability to compute. “Slow...

Should I backup?

Should you carry health insurance? Should you carry car insurance? Should you save for retirement? Should you eat every day? Does a bear….  Well, hopefully you get the picture. The answer is a resounding YES!! You should backup, and depending on your computer needs and usage your backups should occur frequently (sometimes daily). Many computer users equate backing up their computers with their mother’s...

Deleting Programs and Files

This tip conjures up some points from older tips, but needs to be reiterated. Follow these rules-of-thumb to keep your system clean and more importantly running smoothly. Use these rules when deleting individual files: Never delete files that you did not create. If you can’t trace the origin of the file, leave it alone. If the file sports one of the generic looking ‘windows’ icons (see picture), do not...

Share YOUR Favorite Keyboard Shortcuts

I’m always amazed at how surprised computer users become when they learn about a keyboard shortcut. A keyboard shortcut is a combination of keys that you press on your keyboard to perform a particular function. If you learn them and practice them, they can shave hours off of the tedious maneuvering of the mouse. These are my favorite and most used computer keyboard shortcuts: Alt + TAB Switch between Open...

Why use free security software?

A customer asked me a question that I get asked quite often on the radio show and when I’m making my daily house or office visits. “Why do you use free products versus the larger commercial pay products for keeping a computer secure?” My answer can be summed up in word: effectiveness. Time and time again, the products I recommend prove themselves in the field as being thorough, effective, and unobtrusive...

Print Preview

Sometimes the most helpful computer utilities elude us and stay hidden for years. One such utility that I find very helpful (and have taken for granted) is the Print Preview function found in almost any program that allows printing. Because Windows and Macintosh made the WYSIWYG (What You See Is What You Get) environment available to the masses, what we see on our screens is pretty close to what we see on our print outs....

Should you pay for AVG?

Over the past few weeks, AVG has been a little more agressive in their attempt to get folks to convert to their paid product by showing advertising screens every 2-4 days that ask to upgrade your security. It is completely your perogative to upgrade if you like, but I still use the free version and recommend you do the same. Like any business, AVG simply wants to convert more of their of customers to paying customers.  You...

CCleaner adds helpful new feature to cleaning resu...

Temporary files need to be cleaned from your computer from time-to-time. I recommend at least monthly. Temporary files are the support files created by Windows and the programs we use every day to perform the functions we ask of them. We don’t see these files because they created behind the scenes and can stack up over time and number in the tens of thousands. Keeping these caches of small, numerous and expendable files...

Why you should always backup

Search my site for the word backup and you will find many, many tips on how to backup your valuable data. I stumbled on this video today that shows how recovery services can recover lost data, but at a price of up to $2500. The video also has a few good shots of what the innards of a hard drive look like when running which is educational to watch as well. Take a look: ...

It’s OK to shut computer off with the power ...

We have discussed this topic many times, but I continue to hear from people who forget this simple troubleshooting step. When a problem arises that seems insurmountable or you can’t move your mouse or type on your keyboard, shut the computer off at the switch. There are two ways to shut your computer off when a problem occurs…actually three ways. Push and hold the on/off button for at least fifteen seconds or...