Name: TERRY JAMESON
From: LARKSPUR CO.
OS: Windows XP
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RICK,
I WOULD LOVE TO USE FIREFOX, BUT IT SHUTS DOWN CONSTANTLY. THE INFAMOUS BOX COMES UP AND STATES THAT IT HAS “ECOUNTERED A PROBLEM AND NEEDS TO SHUT DOWN.” I HAVE TRIED TO UPDATE IT SEVERAL TIMES, BUT IT CONTINUES TO BE A PROBLEM.
Normally, I don’t read or answer questions written to me in all caps. Not because I think the person is Read More »Email of the Week – 024
Name: Diana
From: Colorado
OS: Windows 7
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I recently purchased a laptop and have a message saying there are 27 Windows update to download. Is it essential to download all these?
As unbelievable as it sounds, yes, even on a new computer with a new operating system, Microsoft has already releasedRead More »Email of the Week – 023
Name: Barb
From: Grand Junction,CO
OS: Windows Vista
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If I install Windows 7 and I find I do not like it, can I re-install Vista on my HP Laptop by using the recovery Disk, then I would have to set it all up again?
Is it necessary to have Winows 7 professionaly installed, or is it as easy as the Beta version you installed?
Thanks for all you do, you have helped me so much over the years.
First, you are welcome…I appreciate the kind words and hope you keep talking about me and referring people to the site for years more to come.
And, yes, you can definitelyRead More »Email of the Week – 021
Name: Marty
From: Houston, TX
OS: Windows XP
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Is there a difference between the AVG trial version and the AVG free that you refer to on your site? Is it too late to get the free version or is it the same as the trial version? Thank you. Is it compatible with WindowsXP – SP1 only? I still need to restore computer to SP2 but want to be protected ASAP.
Thanks.
MC
Yes, there is a difference between the trial and free versions of AVG. The trial versionRead More »Email of the Week – 020
Name: Robert
From: Grand Junction
OS: Windows XP
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I listen to streaming audio on my computer but it is confined to one room. Is there anyway I can get the audio to my whole house system wirelessly ie transmitter hooked to computer output & reciver hooked to amplifier input with enough voltage to drive amplifier.
There a number of ways to listen to the music you have stored on your computer or music you can listen to via the web like Pandora or Yahoo Music all around your home. One inexpensive and easy way toRead More »Email of the Week – 019
Name: Steve
From: Tampa, FL
OS: Windows Vista
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The problem concerns getting the Windows Update system to work–it has not updated in nearly two months and I even downloaded Registry Mechanic (PC Tools) to fix it but that doesn’t work. I can send a screen capture but it is Error Code 80240016.
Thanks very much.
Thanks for writing Steve. It appears that your problem relates to some corrupt Windows files. Try this first:Read More »Email of the Week – 018
QUESTIONName: Cathy
From: Walworth, WI.
OS: Windows XP
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I use Firefox and lately whether I have one or twenty tabs open all of a sudden it crashes and I have to re-open and restore tabs. This happens 3-4 times a night.
I have CA Security and Spy Bot.
Thank you,
Cathy
Thanks for writing and great question. Two ways to troubleshoot your problem. First, Read More »Email of the Week – 016
Name: Eve
From: Cedaredfe
OS: Windows XP
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I downloaded the Ccleaner and ended up with the Yahoo tool bar. How do I get rid of it. Thanks
Hello Eve. I will answer your question in a minute, but first, let me talk about prevention. As always, prevention is the best medicine. During the setup of CCleaner, there is an option to NOT install the Yahoo Toolbar (see image below).
This lesson applies to almost any software we install. Take just a few seconds to look Read More »Email of the Week – 014
Name: Lorie
From: Grand Junction, Co
OS: Windows XP
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Internet explorer 7 – when I tried to get on it just kicked off and said it had a problem and needed to shut down.
How would I reload explore 7 with out the internet.
Lorie
I am using my Mom’s computer right now.
Helo Lorie. I think you can get your Internet Explorer up and running pretty quick by Read More »Email of the Week – 012
photo credit: Joe ShlabotnikName: Joanne
From: Portland, OR
OS: Windows XP
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On May 27 you talked talked about the # of processes that open at Start-up. Following your instructions I found I have 60 processes opening. I went in and unchecked several I didn’t need, however when I go back to normal start-up at closing,restarting my computer and then again to into msconfig/Start-up, the problems are again checked. How do I keep them unchecked?
Thanks
I’m learning a lot from you, really appreciate it.
Thanks Joanne. (She’s referring to my tip about MSCONFIG found here.) You are doing everything right exceptRead More »Email of the Week – 011