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Help Desk

IF you are one of the thousands of tech users who have already worked with Rick and just want to submit an appointment request, click here! Otherwise, please read the page to understand how Rick can help you.

I can remotely troubleshoot, fix, or teach you about your computer or mobile device!

Using safe and secure remote control software, I will be able to see your computer or mobile device and control the mouse and keyboard to quickly take care of any nagging problems and/or guide you through new skills you want to learn!

Who can I help?

  • Anyone with a nagging computer or mobile device problem
  • Anyone who doesn’t want to spend hours with corporate technical support
  • Anyone who wants to learn a skill or technique on their computer or mobile device
  • Anyone with SCD (Slow Computer Disease)
  • Anyone trying to setup a new program
  • Anyone trying to sign up with a new online service
  • Anyone trying to recover from a spyware or malware infection
  • Anyone who has asked their neighbor, co-worker, online tech support, and still has a problem
  • Anyone with a Windows computer or Apple computer or mobile device. I also work with Linux.

Any special requirements?

  • Yes, there are three requirements in order for me to provide this service to you:
  1. I can only help those who have a high speed Internet connection that is active (DSL, Cable, Satellite, etc).
  2. You must have a working telephone that I can reach you with so we can talk to as I work or teach.
  3. You must be able to pay for the service via a valid credit card.

How much does this service cost?

  • $100/session via credit card or PayPal.
  • There is no time limit, but there is a limit of 3 devices per session.

When can you help?

Within 1-3 business days!

Use the following form to submit your request!

Please include area code