What a week! For some reason, my scheduling went a little awry this week and made for some long days. In addition to my scheduling problems, however, I could have saved a ton of time (thus the 3 day hiatus of new posts) and my clients could have saved a lot of money if they were more diligent about backing up their data and keeping track of passwords and software.
This web site is exactly the same age as my business…almost 13 years old. In those thirteen years, I can emphatically claim that customers who read my site daily and follow the advice and tips have far less problems and trouble with their computers than those who never visit. And when regular readers of HelpMeRick.com do need an on site consultation from me, they rarely last longer than an hour and usually involve more instruction that troubleshooting. After building this site for 13 years and adding to it almost daily, I can answer at least eighty percent of the most common computer questions with articles found right here at HelpMeRick.com.
I pose the question to you, the faithful HelpMeRick.com visitor: What can I do to encourage you to recommend this site to others and to get them to become regular visitors? What types of articles do you like and which do you dislike? Are the how-to videos working well for you? Any advice and feedback I can get from you to make HelpMeRick.com a better and more reliable resource is appreciated. Leave a comment below and let me know what works and what doesn’t work here at HelpMeRick.com .
Thanks for your help.
Photo by renatotarga
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Tags: money, photos, troubleshooting, Word
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HelpMeRick.com started as a monthly tip site for beginners in 1996, and now supports our popular call-in computer show, and hosts thousands of useful computer tips and links.
Rick: I have no idea how to get people to visit the site. We have at least two neighbors that know about the site and even subscribe to the news letter. In fact one of them told me about your site and got me started with you. I don’t go into your site every day but do go at least twice a week and when I have computer questions – I go into your site to find the answer. Most times I can find what I want. Sometimes I have to hunt for a while but the information is there. I get after people all time to go to your site but they just don’t seem to think. I’ve had lots of people out there ask either me or my wife things and I look it up in your site and send them the link. I also encourage them to subscribe to the newsletter and the “feedblitz” – just don’t know how to get them to use the site – IT”S GREAT. The how-to videos do work well for me. I need the written instructions as well cause I have trouble remembering the steps to go through just from the video but like to read the instructions then watch the video. I can then print out the instructions and usually get done what ever it is although sometimes I have to go back and watch the video again before it all soaks in.
I wish very much that sometime when you are in Raton – you would come by and visit with us. We are still newcomers to the area (moved here in Nov.1999)but the coffee is on at this house 24 hours a day and if you’ll give me 1/2 hour notice will sure have a beer (or two or three) for you. Would like to discuss some things with you about computers. Nothing binding or important right now but things like the operating systems that are available – that are not windows. Also some questions about GMail. We want to pay you for your time too – not meaning we want something for nothing.
Name – Bonnie and Lee Graham
Address – Raton, NM
If all of my web visitors used and referred others to HelpMeRick.com like you do, this site would be hopping! Thanks for taking the time to leave your feedback and share your experiences with me and other site visitors. I agree about the written steps along with the videos. I am making a concerted effort to continue to include my step-by-step written instructions along with the video.
For your gmail and other questions, submit them via email and I will answer them on the weekly video cast where I answer my email. And yes, the next time I’m in Raton, I will look you up.
Thanks again for the great feedback. I did edit out your phone number and email address so you don’t get spammed.
Rick: Thanks for the responce to the above. We’ll be looking forward to the visit.
Seems to Me that the only time people want to write you is whrn they have a question and they need an answer right away. They could probably find the answer if they would look at your site but no they want to wait then have you give them the miracle answer right then.
Kind of cool this morning. Had a little snow yesterday but didn’t stay much – ground still warm. Have a good one. Lee
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