It’s OK to shut computer off with the power button

We have discussed this topic many times, but I continue to hear from people who forget this simple troubleshooting step. When a problem arises that seems insurmountable or you can’t move your mouse or type on your keyboard, shut the computer off at the switch.

There are two ways to shut your computer off when a problem occurs…actually three ways.

1. Push and hold the on/off button for at least fifteen seconds or until you hear the computer shut off (don’t just push it once and let go…nothing will happen).
2. Flip the switch on your surge protector. Yes, we should all use surge protectors…good ones.
3. Reach around the back of the computer and pull out the power cable.

Once you shut your computer off this way, let it sit in the off position for a few minutes before turning it on again. With any computer, this isn’t the preferred method of shutting off the computer, but in a pinch it usually gets you out of a jam.

Related articles:

1. Printer Troubleshooting 101
2. Troubleshooting 101
3. Troubleshooting XP Shutdown Problems
4. Nothing is by the book
5. Close all your applications at the same time

2 Responses to “It’s OK to shut computer off with the power button”

1. Nick says:

   June 15, 2009 at 6:17 pm

   This article reminds me of a YouTube video I watched recently. (http://www.youtube.com/watch?v=TNPzgPhHeWQ&feature=related). If the man would have read this article, he wouldn’t have bit the customer supports guy’s head off.

   Reply
   • Rick says:

     June 15, 2009 at 9:32 pm

     Good video…do you think that one is real? Definitely could be. Brings back memories of when I did late night phone support for a local dialup ISP.

     Reply