Look for the mute button…

I probably get two to four calls a month from computer users who tell me their sound is no longer working on their computer. Very close to 100% of these calls end up being one of three things:

1. Power is unplugged from powered speakers
2. Speaker jack is unplugged from the back of the computer (it goes into the green jack on the back of the computer)
3. The mute button has been enabled on the sound settings.

The first two are easy to check and rectify, but finding the mute button in the sound settings isn't as apparent. The easiest way to find it is double-clicking on the little speaker icon by your clock.

After you double-click on it, make sure none of the "Mute" options are checked and the volume is up on all options.

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