If you are using any HP printer that connects to your computer via a network (wireless or wired), you are bound to run into some issues with connecting to it. Fortunately, HP has built in a network troubleshooter that will help you solve these hiccups. Even before using that troubleshooter, however, try some simple steps first.
Here’s what I recommend for troubleshooting HP printer network problems:
- Shut off computer AND printer.
- Wait 30 seconds
- Turn on Printer
- Wait 30 seconds
- Turn on Computer
- After boot completes, try printing or scanning again. If everything is in working order, stop here. If not, continue through the steps.
- IF there is still a problem, double-click HP Solution Center
- Click Other option under “Other Settings” (see image)
- Click Network Toolbox
- Click Utilities
- Click Run Network Diagnostics and follow on-screen instructions.
Good luck!
