Adam brought to my attention this email that came to his inbox with a virus attached. It looks official at first glance, but read my comments on how to dissect an email for authenticity.

Like any medium, we all need to keep a discerning eye on the information we read on the Internet and in email. You don't believe everything you read in the newspaper or see on TV do you? The Internet is no different and tends to breed more fiction because its tools are so readily available.

First and foremost, keep an anti-virus software running on your computer at all times and make sure it is updated at least weekly. Remember, keeping a virus program updated is completely different than the program doing a weekly scan of your computer files. I favor AVG Antivirus on mine and my client's computers, but whatever you use, keep it updated.

Preventing your computer from becoming infected is infinitely easier and less stressful than cleaning up after an infection. Search my site for tons of information on setting up your computer for security and techniques to avoid scams. However, if you are already bit by one of the most recent nasty forms of software, Antivirus 2008 or Antivirus 2009 (software I call extortionware that installs itself on your computer and then poses as legitimate software you have to pay for to get rid of the problems. Problems they caused), follow the steps at this site to get back up and running and then come back here and learn how to prevent it from happening again.

Two other links that will be helpful in cleaning this and related malware off of your computer are ComboFix and Malwarebytes.org. Some of the first actions these rougue software products accomplish when on your computer is disabling your antivirus, windows updates, and system restore. They also prevent you from visiting legitimate web sites like I have linked in this article to make it harder for you to remove the pests. You are probably best served visiting my site on a non-infected computer, download the two products, change the original file names (this is important because the rouge software will also disable known products from running at all), copy the two tools to a flash drive and then take them to the sick computer and run them. I suggest running the CombFix first and then run full scans with your antivirus software and malwarebytes.org's product as well.

I'm linking to BleepingComputer.com's article because they do a good job of giving you a safe download site and thorough instructions on how to delete Antivirus 2009 or 2008. Even if you aren't infected, it's worth visiting the site to see what kind of work is required if you do get infected. It might motivate you to read my site more often and follow the advice I give to keep you safe and productive with your computer.

Photo by Jim Grandy

I just finished installing the Windows 7 Beta version released by Microsoft on Friday. I installed it on my Toshiba Intel dual-core processor with 4 GB of RAM. It was running Windows Vista which took more than 4 minutes to fully boot (I consider the boot up process to be finished when the hard drive stops spinning and I don't have to compete with a still booting computer to do what I want to do), and running any applications was like walking through molasses. I can say that my expectations were pretty low, but I am pleasantly surprised...so far.

• It took exactly 21 minutes from]]> http://helpmerick.com/windows-7-first-impressions.htm/feed 17 http://helpmerick.com/correcting-some-spyware-infections-with-an-often-overlooked-tool.htm http://helpmerick.com/correcting-some-spyware-infections-with-an-often-overlooked-tool.htm#comments Wed, 17 Dec 2008 22:35:15 +0000 Rick http://helpmerick.com/wordpr/?p=2321 Some of the nastiest spyware infections can be dealt with easier than previously thought if you try the following steps immediately after becoming infected:
  1. Shut off your high speed modem OR simply unplug the Ethernet cable connecting your computer to the modem or router
  2. Restart the computer in Safe Mode and attempt to run a disk cleanup from the Accessories --> System Tools menu or use the CCleaner or Cleanup program if you have them installed.
  3. Then go to the accessories menu and run System Restore. Choose a date at least two weeks prior to the infection and restore the computer.
  4. After the computer restarts, IF the restore was successful (and it will tell you so), run a full disk scan with your antivirus software and any anti-spyware software you have loaded
  5. Restart your computer again, and this time connect back to the Internet
  6. Update your antivirus and antispyware products and run another full scan

  I have had good success with this routine if the infection is caught quick enough (usually within a day or so).
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