Don’t run more than one antivirus program

I ran across too many computers this week that had multiple anti-virus programs installed. My advice has always been and still is that you should only be running one anti-virus product at a time. Multiple anti-spyware products are ok, and sometimes necessary, but running multiple anti-virus products will drastically slow down your computer and cause many more problems than they solve. My top 3 anti-virus products as of today...

CDBurnerXP free CD burning and DVD burning softwar...

It’s already Wednesday and I just noticed that I haven’t posted anything all week. I better make this one count. I have helped a number of people do basic reformats lately and often they have old copies of Roxio EZ CD Creator. Any version older than 6.0 can cause some serious problems with Windows XP and AVG antivirus. If you would like to create music or data CDs or  data DVDs, CDBurnerXP is a free program...

Spyware’s on the rise – Rules to keep ...

We have posted a number of tips for getting rid of spyware, but most spyware is totally preventable. Most of it comes as gullible, over confident teenagers surf the web. Here’s a list of rules you can print out and post by the computer to keep the computer safe. These are not in order or importance. 1. Use Mozilla Firefox to surf the web 2. Do not click on anything that claims that you have won something 3. Do not click...

Quad Core Processors

I setup my first Quad Core processor computer today. It wasn’t for me, unfortunately, but I was impressed with the machine. My client ordered a Dell XPS Intel Quad Core machine with 4 GB of RAM and Windows XP. It was easily the fastest computer I have seen to date. With all that RAM, a 256mb video card, and the new Intel Quad Core processor everthing literally flew on this machine. One example is Adobe Photoshop...

It’s the basics baby…5 of them

A customer of mine commented earlier in the week that he was “amazed” at my knowledge of computers. I thanked him then replied that all of my knowledge could fit in the head of a thimble. And it’s true. Many days I stew over how much more I would like to know and learn about computers, technology, programming (which I know butkus about), web design, and web marketing. One reason I have been successful in...

How to Remove the Greeting Card Virus

Adam and I first mentioned this nasty little virus earlier this spring on our radio show. The email that spreads it poses as an electronic greeting card from your friend or relative. Because the email is so poorly constructed, is never from a known address, and the link it displays in the body of the message is a number (NEVER, EVER Click a link that is constructed of a number, ex: http://91.188.176.15/) we didn’t put...

Updated gimmick feature list 2007

My list of gimmick features continues to grow. Gimmick features are features that companies add to technology to sell a product but don’t do what they claim to do in the way you expect them to do it. One of of the first gimmick features I began discussing years ago were gimmick buttons on a scanner. These are buttons that say “email” or “scan and save”, etc. All these buttons do is activate the...

New virus – what took them so long?

There is a new virus going around that pretends to be a postcard from a friend, family member, schoolmate, etc. Within the email are links to where you can download the "postcard." In reality you will not be getting a postcard, you will be getting a virus. How sneaky. While this method of spreading viruses usually doesn’t work well because the host site is taken down quickly, I thought this one was worth...

I’m sure it’s something simple…

Several times each week I will receive messages with the phrase, "I'm sure it's something simple…" What is ironic is that these are usually the calls with problems that are the farthest from simple. I was thinking about this last week as someone left a message that said something like, "Hi I was given your name by a friend who said you might be able to help me. I have a computer that is shutting...

STOP BUYING NORTON PRODUCTS!!

We write a lot about this subject because we continue to see friends and family members trying to help their parents, neighbors, siblings, etc with their computer security by buying Norton security products. We have proved over and over that Norton products don't protect as well as our current recommendations of AVG or Avast Antivirus, plus they slow down computer systems tremendously and in some cases lock them up so...

Properly Uninstall Norton Products

How to get rid of Norton Antivirus: 1. Go to Start – Control Panel (Start – Settings – Control Panel)2. Open Add/Remove Programs3. Now you will want to remove the following items: Anything that says "Norton" or "Symantec" in the title. LiveUpdate LiveReg 4. Restart your computer when prompted to do so Install AVG,...

512mb is not enough

512mb of RAM is not enough for Windows Vista…any flavor. Vista has been out almost three months now, and I have setup almost a dozen Vista machines. Thankfully, they are rolling out slowly. All the machines I setup, until today, came with 1 GB (1024mb) or 2GB of RAM. And although not blazing, the computer's ran at an acceptable speed. I just finished spending nearly 2.5 hours setting up a laptop with Vista Basic and...

Is this a test?

Today I had an appointment that spanned almost every area of what I do on a daily basis. The appointment lasted roughly three hours. In that time I… Helped setup a new iMac. She is making the switch from Windows and wanted some of the features that she was used to in her PC. I set her computer to ask for her password whenever it was turned on or came out of sleep mode so her kids couldn't get online without her...

Stick with HelpMeRick’s trusted security sof...

Some days I seem to face recurring themes. Today's was extortionware. Extortion is when someone forces you into paying money to solve a problem that the person or institution requiring payment caused. If that doesn't make a lot of sense, ask Rick to explain how his "If you want to keep your kneecaps – go get nachos for us," program works during the show on Saturday. We have spelled out our proven...

Bad tech support: When in doubt, blame a virus

We talk a lot about viruses on the show and here on the site, but in reality, viruses make up a very small portion of day-to-day computer problems. In fact, many (if not most) problems that people blame on viruses are not actually viruses at all. Many of today's computers contain at least 100,000 smaller files. These thousands of little files work together by linking and sharing jobs with each other. Viruses work by...