Brought to you by Harlene, Kristina, Sage, Herb, Crystal, Marion, Mariane, Donna, Dona, Chris, Barbara, and Rosie this week’s edition includes some AVG questions and frustrations, Macintosh advice, Microsoft Office 2007 problems, and of course much more!
Posts Tagged: AVG
13
Dec 08
Rick’s Answers his email Videocast – 024
23
Nov 08
Rick’s Answers his email Videocast – 021
Some wide ranging questions this week about strange AVG and keyboard problems, Ubuntu, transferring files to a new computer, a Kim Komando mention??, AOL high speed, and much more. Brought to you by questions from Joan, Janet, Jon, Karen, James, Charley, Mike, Joe, Geri, Don, Papa C, Howard and Anne.
20
Nov 08
AVG Update Error – Video Tip
AVG has been experiencing incredible growth over the past two years, and unfortunately that has translated into some occasional problems with getting updates from their servers. When you receive an update error, however, that does NOT mean you are unprotected. It simply means that you can’t get an update at that particular moment.
Watch the video below to hear and see my explanation of this issue, what it means to you, and what you should do about the AVG Update Manager error.
15
Nov 08
Rick’s Answers his email Videocast – 020
Brought to you by questions from Paul, Pat, John, Luke, Jose, Pam, Gloria, Mark, Jon, Nicole, James, Laureen, Anne, Larry, Don, and Papa C. They asked questions about web editing, web surfing on a Mac with OS9, installing AVG, installing Windows Vista SP 1, creating a shortcut to the Clipboard Viewer and much more.
8
Nov 08
Rick’s Answers his email Videocast – 019
I answer questions about Palm handheld computers, custom XP & Ubuntu computers, the AVG update outage (relax, you are protected), resizing photos for email, freeing up disk space and more. This episode is brought to you by: Gail, Gene, Salma, Jason, Jean, Elizabeth, Greg, Rajesh, Laurie, J, and Joe.
Oh, and I also reveal who I voted for in Tuesday’s presidential election…but you have to watch!
11
Oct 08
Rick’s Answers his email Videocast – 015
This week’s questions are brought to you by John, Lynni, Chris, Nyla, Anne, Carla, Sandy, Leo, Ray, Raymond, GW, Mike, Papa, and Greg. Email questions, AVG questions, dirty mice, FavIcons and more make the cut this week. Take a look!
25
Sep 08
Setting up a new computer
Prevention is the best medicine when it comes to avoiding illness in ourselves. Prevention in the computer world is no different. And like a newborn baby, a newly purchased computer is subject to many terrible diseases and problems if not properly cared from the moment it is taken from its cardboard box. I follow these steps when setting up a new computer system for my clients, and recommend this methodology for all new computer setups:
- Before setting up the new computer, back up all of your data to CD’s, DVD’s, external hard drives, or flash drives for transfer to the new computer Make sure you get not only your obvious data like documents, pictures, and financial data, but also your address book, email settings, favorites, etc. Remember, you can backup data, but not programs.
- Make note of your email settings and configuration (if you didn’t back them up).
- Download a copy of a AVG Antivirus and have them on a CD or flash drive at the ready.
- When setting up the new PC, DO NOT connect printers, scanners, cameras, and especially the Internet until later.
- Once at the new desktop, the first place to head is the Control Panel and Add/Remove programs (Programs and Features in Vista). Remove all trial software that you don’t plan on purchasing (Quicken, Quickbooks, Office suites, etc). Also remove any <!–break–>Internet provider software that you will not use like AOL, Earthlink, NetZero, etc.
- Now go back to Add/Remove programs and uninstall any trial security software that came with the machine.
- If you uninstalled the pre-installed security software (recommended), install the AVG antivirus program you have at the ready.
- Now, you can hook up your Internet connection. Once you have a connection established, update your anti-virus software immediately.
- Setup your email program and accounts.
- Install your peripherals (scanners, printers, etc) per your manufacturers instructions.
- Install any programs that you want on the new system
- Transfer your data from their backup locations.
- Strongly consider downloading and using Mozilla Firefox as your primary browser.
-
Create your Recovery CD set found in your manufacturer’s options or utilities folder (if required).
Enjoy your properly setup and safe, new computer!
19
Sep 08
Rick’s Answers his email Videocast – 013
Here’s another installment of my email answers. Brought to you by the questions from Lesa, Maria, Oliver, Anne, Richard, Wilma, Dave, Don, Gary, Shannon, Bobbie, and Bill including questions about SCD (Slow Computer Disease), faxing, backing up email and believe it or not, not a single AVG question
15
Sep 08
What kind of computer do 3 teenagers use?
An extremely slow and sick computer!
Today, again, I ran across a family who has multiple teenagers (3 in this case) who use a computer that has become polluted with spy and adware. I see this situation again and again, week after week. This computer was less than 2 months old!
Give the typical teenager a Windows based computer (doesn’t matter if it is XP or Vista) and within weeks (sometimes hours) the computer is almost useless. Parents always ask me the next logical question, “Why did it happen?”
The first problem is not enough or the right type of anti-virus and anti-spyware protection. For Windows users, I recommend using AVG Antivirus as the first line of defense. Windows Vista users also have the almost useless Windows Defender automatically installed, but also need to utilize the anti-spyware components in AVG and also either Super AntiSpyware and/or SpyBot Search and Destroy. These programs need to be updated weekly, at a minimum, and thorough scans be performed weekly as well. I have links to all these programs in the Links and Resources section listed at the top of this page.
The second problem is using the wrong browser. No teenager should be allowed to browse the web with Internet Explorer. Most of the junk that enters computers from the web comes in via the huge security holes found in Internet Explorer. Keeping up to date with Microsoft updates and patches helps, but most people simply don’t keep up with these updates leaving the computer like a wounded lamb. Instead, use a safer browser like Mozilla Firefox, Opera, or the new Google Chrome. These browsers prevent a large percentage of the junk programs that can easily penetrate Internet Explorer.
The third problem revolves around the general browsing habits of teenagers. Teens typically like to visit a combination of music download sites, wallpaper download sites, ring tone sites, social networking sites, games sites, and celebrity sites. Unfortunately, the Internet evil-doers know these patterns as well and will setup cheap knock-off sites that pretend to be legit, but throw adware and spyware as bonus add-ons to these unsuspecting computer users. Teens need to realize that their computer is not impenetrable and there are people on the web that are there to wreak havoc on their computers and wallets. Beware of deals that seem to good to be true…they are. Also, they should never give our their email address or IM (ask your kids what that is) info to any netizen asking for it. As with life, it pays to be vigilant and a little jaded when it comes to web sites and the people who run them.
My best advice to parents with teens in the household is to either invest in a Macintosh computer or install Linux on a computer that will be used strictly for the web and browsing. Linux and the Mac operating system are almost (not completely, but very close) immune from all these problems. These operating systems don’t give kids license to run rampant on the Internet, but certainly will cut down on the repair bills and down time that accompany Windows computers.
IF, parents and teens follow the steps outlined in this short article, any computer can be a safe computer. Prevention is the best medicine, but it is up to the computer user to administer and maintain the prevention.
1
Sep 08
Rick’s Answers his email Videocast – 011
If your name is Mel, Jim, Barbara, Happy, Sandie, Buddy, Larry, or David and a few others…your email answer is here! Their questions ranged from hard drive data retrieval to Macintosh password management to AVG and many other questions as well…tune in by clicking play!!





HelpMeRick.com started as a monthly tip site for beginners in 1996, and now supports our popular call-in computer show, and hosts thousands of useful computer tips and links.