Castellini on Computers - Computer help for beginners » beginner

Senior uses Ubuntu system 14 months trouble free

Rick — Fri, 19 Jun 2009 23:01:23 +0000

Computers started making their way into homes, en masse, 15 years ago. After 15 years, computer users should not be afraid of using their computer. This case study tells the story about a customer of mine, Wanda, who happens to be in her 70s. Like most computer users she used a Windows based computer. In her [...]

Learn Minesweeper & give Solitaire or FreeCell a Break – Video Tip

Rick — Sat, 16 May 2009 02:42:34 +0000

Solitaire seems to be a game that is synonymous with computers. Microsoft planted the game in Windows not only for entertainment, but also for new computer users to learn mouse skills (drag, double-click, etc). Some computer users have branched out to FreeCell and like it better than Solitaire.

However, have you tried playing Minesweeper?

Minesweeper appears difficult upon first look. And yes, it does require some brain power, but isn't that partially the purpose of our computers...to use our brains? If you do like a challenge and using logic and something different than clicking on cards or sitting in front of a TV, give Minesweeper a try.

The object of the game is to avoid the 'mines'. You do this by first making a random guess and clicking one time on the board. If you are lucky, you didn't hit a mine. Now you have to use the clues the game gives you to figure out where the other ones lie. The clues come in the form of a number (usually 1-5). The number indicates how many mines border that particular square. One hint to commit to memory is that one square (if it isn't along the edge), borders eight other squares. Keep that in mind and like FreeCell, every game is winnable. (see the video below for a video lesson on this fun game.)

Give it a try. My best time so far on the beginner level is 29 seconds and 326 seconds on intermediate level. Call us up and let us know what your best times are, leave a comment here, but most of all have fun!

Gmail guide for beginners – 3 Videos – Video Tip

Rick — Wed, 08 Apr 2009 09:54:08 +0000

This week's video tip is a HelpMeRick.com first...it involves 3 videos to cover the topic of Gmail. Directly above each video below, I give a short synopsis of the videos contents. The more I use it, the more impressed I am with Gmail. If you currently use Gmail, don't be afraid to watch these videos as you might pick up a tip or two yourself.

Google offers a good Help section covering their email system, and you can find it by clicking here. My short video series here are meant to just get you started quickly and give you the highlights of this email system.

Clean your inbox

Rick — Mon, 27 Oct 2008 23:14:04 +0000

Email truly revolutionized communication. The ability to retrieve a message from anywhere in the world in a matter of seconds is mind boggling. However, judging by the size of your inboxes (see this week's poll), you could benefit from some tips on how to keep your inbox clean.

I used to keep as many as many as 50 or so email stacked up in my inbox, but I always felt that I was behind in my work and consequently much of the email went unread and unanswered. A little more than a year ago, it all changed after I read an article that struck a chord with me called Email Zen. I immediately started practicing the techniques and suggestions in the article and found myself with a cleaner inbox and a better overall outlook (no pun intended) about email and my email communication. I continue to strive for the empty inbox and find that if i get more than 10, I start to get a little jumpy.

From reading that article and my own experience over the past eighteen months, here are my suggestions for reaching harmony with email:

7 ways to become a more efficient web user – Video Tip

Rick — Wed, 22 Oct 2008 00:30:22 +0000

This is a reintroduction and retitling of a previous video/tip because of a copyright infringement complaint from Franklin Covey. Hopefully, the new title and verbiage will satisfy their legal staff.

All week long I help computer users of all ages and experience levels. Too often, I see that many computer users (beginners and experienced alike) do not utilize or know about some basic web browsing skills that will speed their work and give them less problems when using the Internet.

In this week's tip, I will highlight the inefficient habits computer users use and replace them with tips that will make YOU a quicker and more profecient web user.

1. Using an old browser

No matter how old your computer is or what operating system you are using, DO NOT USE INTERNET EXPLORER 6 (IE 6). IE 6 is late 20th century technology and is not compatible with much of the web today and it also poses the greatest security risks.

Instead, use

My first year with Gmail

Rick — Thu, 16 Oct 2008 23:51:19 +0000

I closed Outlook and started using Gmail exclusively one year ago. At first, I thought it would be a good experiment to see what Gmail was really all about, but I was also fed up with Outlook and its limitations. It took me two or three weeks to wean myself of thinking of my email in the same way that I used to with Outlook. For the experiment to work, Gmail had to satisfactorily accomplish 3 key functions of email that I handled pretty well with Outlook:

Spam filtering (I used Cloudmark Desktop with Outlook for years and am convinced that for Outlook/Outlook Express or Thunderbird users there is no equal).
Aggregate all of my email addresses (5) in one system.
Organize my email with categories (folders) and automated filtering for shifting email to their appropriate category/folder.

If Gmail could equal or exceed what I could do with Outlook, then I would consider it a success. Gmail's spam filtering quickly impressed me. In fact, one year later, I can say confidently that Gmail's spam filtering is superior to that of the Cloudmark system that kept me sane for years with Outlook. Feature #1, check!

I learned to use the Accounts feature in Gmail to successfully and seamlessly pull all my email addresses (and sort them) into my Gmail account. Beautiful; Feature #2, check!

Organizing my email, without the use of folders, proved to be the

Why overseas tech support doesn’t work so well

Rick — Fri, 27 Jun 2008 23:22:02 +0000

Frequently, computer users hire me to call and talk to tech support for them. That may seem like a waste of money to some people, but consider that many computer users have to over come TWO language barriers. Yes, I said two language barriers. The first language barrier for both the overseas helper and the computer user seeking help is understanding each other. We have a hard time understanding the accent and language use of the person trying to help, and they, too, have a difficult time picking up our use of the English language and our accents that are foreign to them.

Zoho Creator (database) – Video Tip

Rick — Thu, 20 Mar 2008 18:16:36 +0000

This my last installment in my Zoho.com tour, but far from the full capabilities of Zoho. So far I've introduced you to Zoho Writer (word processing application) and Zoho Sheet (spreadsheet application). For Part III in my series, I'm giving you a quick tour and demonstration/instruction on how to create a database with Zoho. Zoho has two database applications; one called Creator and the other called Database and Reports. I focused on the Creator application in my video tour.

Database programs offer the most flexibility and ease of use for collecting data on any subject from a book collection, to a club member address list, to tracking expenses for your home or business. Once you learn a few techniques with database design and creation, I'm willing to bet you will leave the lowly spreadsheet behind for gathering this type of data.

Zoho's database application provides, in my opinion, unparalleled ease of use AND power for both the beginner database user and the advanced user. I strongly encourage anyone ever remotely interested in database collection or anyone who hasn't been able to find the perfect data collection program to give Zoho Creator a try after watching my short video below.

Some of Zoho's database features include:

Convert spreadsheet data to database
Online, anywhere access
Easily build powerful database collection forms with drag and drop
Sophisticated form elements including drop down lists, radio buttons, check boxes, date pickers and more
Embed collection forms in your web page or blog
Query data
Export data to multiple formats
Use a powerful scripting language to enhance your database
and much more.

Watch the short video below to see how far online applications from Zoho.com can take you.

Brand New Computer for $199

Rick — Wed, 31 Oct 2007 17:12:37 +0000

I am getting really excited!!

Ubuntu Linux, Splashtop motherboards, fast Internet connections, and Web 2.0 are all starting to bring us to the next generation of Microsoft-free, cheap computing. At least 80% of the computer users I help in their homes or offices do not really need or utilize the power of a full blown Windows (or Mac) computer. You've heard this soap box from me before; computer users who only use word processors, basic games, light digital photography, email and Internet can get by without any problems with a much more basic computer.

Is anyone out there?

Rick — Fri, 12 Oct 2007 20:47:04 +0000

There is no doubt in my mind that our site has the most relevant and easy to understand computer information for the average and beginner computer user. Unfortunately, the average computer user doesn't know how to browse the web well and has trouble finding the information they need to know.

Search engines are confusing. Searching a web site is even more baffling. These computer users do well when they have a recipe of what to do in front of them or can watch someone else perform the steps.

Enter the above average computer user...YOU!

We desperately need your help in spreading the word about HelpMeRick.com Your neighbors look to you for help and computer advice. Your co-workers look to you when they need to find a lost file. And of course your family knows that you know the answer to their latest computer dilemma.

Unofficially, YOU provide tech support for a multitude of computer users. Those computer users you help need to be visiting HelpMeRick.com to help get answers to their questions and to improve their computer knowlege. You can help them get the computer education they need by using the thousands of answers we provide here at the site.

Send your tech support charges links via email to the exact answer to their question at HelpMeRick.com. No reason for you to have reinvent the wheel.

Grandma needs to know how to send an email attachment. Send her here.
Dan across the hall from you at the office would like to know how to organize his photos easier and then email them. Send him here and here.
Your neighbor, McElroy, is supplying free Internet to the neighborhood, unintentionally of course, but can't get his kid's computers to print to his printer. Send him here.
Your sister-in-law called and said that there computer is so slow that the household is almost at full mutiny. Print out the tips found here and mail them to her because her computer is so hosed that the Internet connection is unusable.

Get the picture? Help us, help you. Help us, help your friends.

Then tell your friends to visit HelpMeRick.com often so they don't get in these messes to begin with or can learn new skills that make them more productive computer users.

And finally, let them know that they also should send their friends, family, and co-workers to HelpMeRick.com for education and computer help. Knowledge is power, and powerful computer knowledge can be found right here.