How to Download Files from the Internet – Vi...

Once you find a file you would like to view or download, how do you get it to your computer? Follow these steps to get the computer safely and successfully to your computer: Click once on the file’s name (some web sites will have a download button) You will be asked to Save the file before the download initiates. Pay special attention to the Save In box at the top of the save screen so that you know where your file...

Email of the Week – 001

Starting today, I will be posting a minimum of one email from your submissions here on the web site in addition to my regular weekly feature Rick Answers His Email Videocast. I will title them all the same way and they will have their own category you can access from the Category list on the right of every page here at HelpMeRick.com. I will also include the original email (via submissions from the Ask a question form listed...

Important Newsletter Information!

If you are a weekly newsletter subscriber, please read this information. After two weeks of soul searching, research, and web browsing, I decided to move the email newsletter subscribers to my FeedBlitz service. Feedblitz picks out my newest articles and delivers them to you in an email. The service works great and I will be moving the address list into it starting on Monday or Tuesday. As soon as I move the list into the...

Rick answers his email Videocast – 027

A great question this week about how to fill out a paper form using your computer. Many other good questions as well including my answer to a writer who downloaded an illegal copy of Photoshop. This week, the Videocast is brought to you by questions from: Terry, Fern, Marcia, Sudarshin, Richard, Gayle, Kim, Bernie, Bill, Azumah, Jack, and Mike. ...

Thwarted by online poker

Today marked my second Linux/Ubuntu casualty in almost 2 dozen attempts. As I’ve learned more about Ubuntu the past couple of years, I carefully selected clients who would have little problems dealing with a non-Microsoft operating system. You may have read my take on Ubuntu usage for the average computer user before, but here it is again to setup the rest of the story: I believe that any computer users who uses only...

Switch TODAY!

On my way out the door today, I came across this article outlining one of the largest security breaches yet with Internet Explorer. I have been recommending for years that you switch to Mozilla Firefox. Today, I’m taking a harder line and recommending that you should never use Internet Explorer except in the extremely rare instance where a site truly requires Internet Explorer (IE) to run properly. For your safety and...

What do you really do with your computer?

In my travels, it seems that most home computer users primarily use email. I would love to see 100-200 comments attached to this short article so you can tell me what you use your computer for from day-to-day. You don’t have to be statistically accurate or detailed, I’m just curious and this topic is too broad and detailed for a poll. Here’s how I use my main computer: Internet (web browsing, pay bills, web...

Acer Aspire One Netbook

Today, I had my first opportunity to get some hands-on time with Acer’s entry into the netbook craze, the Acer Aspire One. The young lady I helped bought a blue Aspire One on Black Friday for just over $300. Sporting a 120GB hard drive, an extremely nice 8.9″ screen, 1 GB of RAM, and Windows XP, this little unit was very impressive to look at and use. After some discussion with me, she decided that she...

Treo, what Treo?

After two solid months of using my iPhone 3G, I decided it was time for a short update. As many of you know, I used a Palm device for many years, ending with the Treo from 2003 through this August. When the first iPhone came out, I was intrigued, but thought Apple missed the boat, for me, by not utilizing the fastest cellular data network and not allowing 3rd party applications. When they announced the new iPhone last January...

What kind of computer do 3 teenagers use?

An extremely slow and sick computer! Today, again, I ran across a family who has multiple teenagers (3 in this case) who use a computer that has become polluted with spy and adware. I see this situation again and again, week after week. This computer was less than 2 months old! Give the typical teenager a Windows based computer (doesn’t matter if it is XP or Vista) and within weeks (sometimes hours) the computer is...

Internet Explorer 7 – Tabbed Browsing –...

I posted this article nearly 2 years ago, but with the release of Google’s Chrome browser yesterday, I thought it was appropriate to bring this important tip back to the forefront again. Also, read my tip on the new Firefox 3 browser released earlier this summer. I have downloaded and tried out the new Google Chrome browser and look for a video and more comment about it coming up soon.  Windows XP users will all...

AVG stumbles again

Admittedly, Grisoft has not had a great summer with the roll out of their newest product, AVG 8. They tried to force the upgrade on users a little too quickly with quick deadlines. However, almost five months after the release of the new version, I still find users who haven’t upgraded yet, but Grisoft is still updating the older version. The installation of the new version included some new features that are designed...

AVG .bin error

Sunday morning update 8/17/08:  Grisosft has already corrected the .bin problem and the panic is over. You can RIGHT click your AVG icon by your clock and click Check for Updates, then update on the screen that appears and all will be well again. This was a perfect example demonstrating that when something goes awry with your computer, the best thing to do is to remain calm and patient. The problem will get resolved...

Solution for computer users who can’t print ...

Since I use Firefox exclusively for my browsing, I haven’t seen this problem yet, but today I ran into a computer that could print from anywhere but Internet Explorer 7 (IE7). Turns out that, in her case, the upgrade to AVG 8.0 caused the problem. A standard installation of AVG 8 installs a security toolbar in Firefox, if you use it, or Internet Explorer 7. The toolbar is meant to help users from clicking on potentially...

Adobe Reader 9 update – DON’T DO IT!

Adobe released version 9 of their PDF (Portable Document Format) Reader program. Once the king and almost sole PDF reader on the market, it, like so many other mainstream programs, has become bloated beyond recognition. This software bloat slows down the performance of even the fastest computers, and for this reason, I firmly stand against software bloat. I added Adobe Reader to my do not use list almost two years ago....