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Troubleshooting 101

By now many of you have figured out that computers are unruly beasts. They seem to be fine one day and schizophrenic the next. As a person who troubleshoots computers for a living, I’m going to let you in on a little trade secret. 

When something on your computer seems to be a little left of center, stop and ask yourself three questions:

Macintosh inching more and more

I really thought the computer world was simple. Ultra-geeks used Linux, cool cats with a little attitude used Macintosh and the rest of us used Windows. None of the three major platforms worried to much about the other and software remained pretty much platform specific. Then two years ago Apple released software for the Macintosh that allows Windows to be installed on their systems, an upstart Linux version called Ubuntu started to make a splash and Microsoft recently released their biggest dog yet…Windows Vista.

Today, I read a story that Windows users can now use the Apple Macintosh web browser called Safari. Dismiss the fact that hackers have already pummeled Apple's first offering at PC software and instead take a look at the tech forest. The tech forest is changing at a more rapid and significant pace than it has in nearly ten years. Microsoft and Windows are losing ground, manufacturers are now offering PC's with alternative operating systems, Apple is making a dent in Window's sales and now offering Windows software, buying packaged software is unnecessary in many instances, and computer users no longer crave or need the fastest or the latest and greatest.

Ubuntu on the road

I continue to experiment with the Ubuntu operating system. This past weekend, my family and I made a quick trip to the South Dakota Black Hills and I took my Ubuntu laptop along for the ride. My Ubuntu laptop is an older Compaq (almost six years old) that was destined for the trash heap by its previous owner. It no longer performed well for them and required reformatting and upgrading to run Windows XP and other software at any appreciable speed. I rescued it, installed Ubuntu Linux on it, bought the cheapest wireless card I could find, and now I have a completely functional and quick second laptop.

Woo Hoo…new feature in Microsoft Office 2007 – French Spell Checker!

I ran into a strange problem today with a client using Windows XP and Outlook Express. They had to install a new copy of Office 2007 because they lost their certificate of authenticity for their old copy (don't lose those folks). Subsequently, their spell checker in Outlook Express now only uses the French dictionary. Thanks Microsoft!! Once again, fabulous upgrade to the "new" Office 2007.

After some investigation it turns out that the only viable option for Windows XP users using Outlook Express and Office 2007 is to download a free spell checker for Outlook Express. We have been recommending this one for years . Click here to download and install the spell checker and your Outlook Express spell checking errors will be history…unless you are French.

Mozilla Firefox Revisited

By Rick Castellini 2002. Revised by Adam Cochran 2007

Earlier this summer, my co-host, Adam, decided to do an 'on air' review of a product. The product he chose is Mozilla Firefox, an alternative web browser. Being on the radio and downloading, installing and reviewing software was a new experience for us, but the impression was instant and impressive for both of us.

Mozilla loads most web pages much faster than Internet Explorer and makes a dial-up connection seem snappier. Because Mozilla does not use any code from Internet Explorer, it is inherently less likely to be plagued by the various security holes that Internet Explorer fights against on a daily basis. The software is free and I've put together a list of features and tips that I like about this great little browser:

Spyblocker: My first nasty Vista spyware and repair success story

I am writing this from a client's house. Typically I wouldn't work on the site while I am on the clock but since I have to sit and wait for they repair scan to finish, I might as well tell you why I'm here.

It all began with a call this morning. My client said that she could move her mouse but it wouldn't let her click on anything. Luckily I had time available to see her in the afternoon.

When I got here I took the computer into safe mode where I discovered two strange things.

1. A windows kept popping up telling me that Windows Explorer had a problem and needed to be restarted. Followed immediately by a window that said that the problem couldn't be repaired. Or vice versa. I don't remember which order the windows were coming up.

Another post from Ubuntu

I have been so busy lately, that I haven't had much of a chance to play around with my Ubuntu Linux (alternative to Windows) machine. Last night, I updated to the latest version of Ubuntu Linux 7.04 for free. Compare that to the minimum of $179 you would pay for the basic version of Vista. I was motivated to do the update not only because I promised I would learn more about Linux, but also because Dell released a story yesterday announcing their plans to sell Linux laptops and desktops computer starting this summer. It seems that Microsoft keeps getting hit day-after-day. Where will they be in 5 years? They certainly don't have the stature today that they had 5 years ago.

Properly Uninstall Norton Products

How to get rid of Norton Antivirus:

1. Go to Start – Control Panel (Start – Settings – Control Panel)
2. Open Add/Remove Programs
3. Now you will want to remove the following items:

  • Anything that says "Norton" or "Symantec" in the title.
  • LiveUpdate
  • LiveReg

4. Restart your computer when prompte

512mb is not enough

512mb of RAM is not enough for Windows Vista…any flavor. Vista has been out almost three months now, and I have setup almost a dozen Vista machines. Thankfully, they are rolling out slowly. All the machines I setup, until today, came with 1 GB (1024mb) or 2GB of RAM. And although not blazing, the computer's ran at an acceptable speed.

I just finished spending nearly 2.5 hours setting up a laptop with Vista Basic and only 512mb of RAM. It was painful. Normally, I can clean all unwanted and trial software (crapware) from a new computer, install and update AVG Antivirus, optimize the startup and Internet settings, shut off unnecessary special effects, setup email and test both email and the Internet all in under 1.5 hours. This little laptop required extraordinary wait times to get anything installed or uninstalled. Very frustrating.

Is this a test?

Today I had an appointment that spanned almost every area of what I do on a daily basis. The appointment lasted roughly three hours.

In that time I…

Helped setup a new iMac. She is making the switch from Windows and wanted some of the features that she was used to in her PC. I set her computer to ask for her password whenever it was turned on or came out of sleep mode so her kids couldn't get online without her permission. I also setup a gmail account and a POP3 email program that worked like Outlook Express.

  • Consulted her on ways of getting better range from her wireless network.
  • Tuned up her kids' computer and removed lots of