Almost two years ago, I wrote an article (click here) about knowing how much you pay for your telecommunications every month. Telecommunications costs include cell phone, long distance, land line phone, cable or satellite TV, and Internet costs. I use the method I described in that article to help people get more of a handle on their tech costs and features and often save them money while getting better services.
I want to keep singing the praises of an operating system that I used to make fun of on our show; Linux. In partial defense of myself, Linux traditionally has been known as the geeks operating system, and a user needed to be permanently attached to a forum for help and have an affinity for the command prompt or as its known in Linux, the terminal.
Frequently, computer users hire me to call and talk to tech support for them. That may seem like a waste of money to some people, but consider that many computer users have to over come TWO language barriers. Yes, I said two language barriers.
The first language barrier for both the overseas helper and the computer user seeking help is understanding each other. We have a hard time understanding the accent and language use of the person trying to help, and they, too, have a difficult time picking up our use of the English language and our accents that are foreign to them.
Extortionware? What is extortionware.
I have seen at least 10 computers in the past two weeks that have recently been infected with extortionware – viruses and spyware that infect your system by pretending to be an antivirus or other security program.
With names like Windows Antivirus, WinAntivirus, XP Antivirus 20008, etc. these programs appear to look and feel official. However, they are some of the worst virus or virus-like programs I have ever dealt with.
These viruses often come onto a computer via a pop-up advertisement that says looks like a Windows security or antivirus warning that reads something like, “Your computer is infected with one or more viruses and spyware programs. Click here to run a full scan.”
We talk about this topic many times here at HelpMeRick.com, but too few people are reaping the benefits (and cost savings) of printing their digital photos via a print shop instead of at home. Printing pictures at home costs a lot of money and takes up way too much time. And unless you spring for the more expensive printers, inks, and paper, the results of home printing are sub-par at best.
Here I go again talking about online applications and data storage. I keep bringing it up because the idea makes more sense to me everyday.
In just my first two days of work this week, I found multiple examples of how computing online instead of on your desktop makes sense for so many people. It will be a long time before serious photographers, movie makers, engineers, and graphic designers can make do with online applications because their programs require a great deal of computer speed, power, and storage. However, for the bulk of computer users at home and many in small businesses, migrating data online and utilizing online applications can save a great deal of time and money.
Arrogant computer guys really bother me. I try very hard not to be a computer guy who thinks he knows everything.
The problem with this is that I am sometimes competing with computer guys who convince people that they do know everything. When I try to straighten out the situation, I get the line, “but the guy at Best Buy said that Norton is the best.” or “But my son who has worked at HP for 20 years says that Vista is much faster.”
When I try to explain using experience and logic, they don’t want to listen. Logically, wouldn’t it make more sense to listen to someone who isn’t trying to sell something. Even better, someone who deals with problems in real-life homes and businesses every day?
“The only dumb question is the one you don’t ask.”
That’s my pat answer when approached with the question…and I hear that question a lot. I believe that by not asking questions you eventually end up costing yourself time, money, and/or knowledge.
When it comes to computers, it behooves you to ask as many questions as possible so that you can learn. Too often, I hear this phrase; “I don’t take your classes because I need to learn more first.”
Re-read that last sentence. If that phrase makes sense to you, re-read it again! If it still makes sense to you, don’t come to my classes.
Two customer visits this week took less than 10 minutes after I arrived on the scene. When printers, speakers, keyboards, mice, etc stop working and I get a call, the first thing I ask is whether the cables/cords are all plugged in correctly or at all. About 50% of the time, I’m told either “yes they are” or “I don’t know how to check them and want you to do it.” I show up and check the cables, attach them securely to their correct spots and then everything works.
The next time you lose sound, can’t print, lose your keyboard or mouse function follow these steps to save you lots of time, frustration, and money:
For a guy who has few investments, I spend a lot of time thinking about business. I watch news stories and when I hear about a failing industry I begin thinking about ways to improve it. This is especially the case with industries that shouldn’t be failing based how society depends on them.
I have offered ideas on how to save the movie theater industry and cell phone industry in previous posts but last night I literally shot up out of dead sleep with a possible solution for the airline business.
I think Google should start an airline – or at least significantly fund one. There are thousands of airlines in the air at any given time, each airliner holds hundreds of people. These people are sitting in one place staring at the back of the seat in front of them for an hour our more.