Castellini on Computers - Computer help for beginners » remove

Deleting Programs and Files

Rick — Sun, 01 Nov 2009 20:47:07 +0000

This tip conjures up some points from older tips, but needs to be reiterated. Follow these 'rules-of-thumb' to keep your system clean and more importantly running smoothly.

Use these rules when deleting individual files:

Never delete files that you did not create.
If you can't trace the origin of the file, leave it alone.
If the file sports one of the generic looking 'windows' icons (see picture), do not delete it (again unless you created it).
Do not delete files that exist in the Windows directory, unless you created it.
Instead of willy nilly deleting files, use the Disk Cleanup tool

Use these rules when deleting programs or applications:

Cleaning and removing Antivirus 2009, PAV and others from your computer,

Rick — Thu, 20 Aug 2009 22:37:50 +0000

Preventing your computer from becoming infected is infinitely easier and less stressful than cleaning up after an infection. Search my site for tons of information on setting up your computer for security and techniques to avoid scams. However, if you are already bit by one of the most recent nasty forms of software, Antivirus 2008 or Antivirus 2009 (software I call extortionware that installs itself on your computer and then poses as legitimate software you have to pay for to get rid of the problems. Problems they caused), follow the steps at this site to get back up and running and then come back here and learn how to prevent it from happening again.

Two other links that will be helpful in cleaning this and related malware off of your computer are ComboFix and Malwarebytes.org. Some of the first actions these rougue software products accomplish when on your computer is disabling your antivirus, windows updates, and system restore. They also prevent you from visiting legitimate web sites like I have linked in this article to make it harder for you to remove the pests. You are probably best served visiting my site on a non-infected computer, download the two products, change the original file names (this is important because the rouge software will also disable known products from running at all), copy the two tools to a flash drive and then take them to the sick computer and run them. I suggest running the CombFix first and then run full scans with your antivirus software and malwarebytes.org's product as well.

I'm linking to BleepingComputer.com's article because they do a good job of giving you a safe download site and thorough instructions on how to delete Antivirus 2009 or 2008. Even if you aren't infected, it's worth visiting the site to see what kind of work is required if you do get infected. It might motivate you to read my site more often and follow the advice I give to keep you safe and productive with your computer.

Photo by Jim Grandy

Yet another reason to ditch Microsoft Office for web based apps

Rick — Thu, 20 Aug 2009 21:35:06 +0000

This news story has flown mostly under the radar of most computer users for weeks. In a nutshell, it’s a patent infringement suit brought upon Microsoft by a Canadian company called i4i. The suit alleges that Microsoft knowingly used proprietary technologies in Microsoft Word 2003 and 2007. Last week, a judge in Texas, ruled in [...]

What to do with an AVG found virus sreen

Rick — Thu, 22 Jan 2009 22:31:07 +0000

If you use AVG Antivirus, you will be presented with the above screen at some time or another. Don't immediately push the Move to Vault button or the Heal button. Instead, check the box labeled Remove as Power User, then click the Heal button. Checking that box first yanks the legs out from the virus and disposes of it immediately.

Clean your inbox

Rick — Mon, 27 Oct 2008 23:14:04 +0000

Email truly revolutionized communication. The ability to retrieve a message from anywhere in the world in a matter of seconds is mind boggling. However, judging by the size of your inboxes (see this week's poll), you could benefit from some tips on how to keep your inbox clean.

I used to keep as many as many as 50 or so email stacked up in my inbox, but I always felt that I was behind in my work and consequently much of the email went unread and unanswered. A little more than a year ago, it all changed after I read an article that struck a chord with me called Email Zen. I immediately started practicing the techniques and suggestions in the article and found myself with a cleaner inbox and a better overall outlook (no pun intended) about email and my email communication. I continue to strive for the empty inbox and find that if i get more than 10, I start to get a little jumpy.

From reading that article and my own experience over the past eighteen months, here are my suggestions for reaching harmony with email:

Treo, what Treo?

Rick — Fri, 24 Oct 2008 00:42:26 +0000

After two solid months of using my iPhone 3G, I decided it was time for a short update. As many of you know, I used a Palm device for many years, ending with the Treo from 2003 through this August. When the first iPhone came out, I was intrigued, but thought Apple missed the boat, for me, by not utilizing the fastest cellular data network and not allowing 3rd party applications. When they announced the new iPhone last January and finally released it this summer, they had added the fast cellular network service and opened the system for third party development. It caught my attention in a big way this as it has 7 million other new iPhone 3G owners since its release in July.

Overall, the iPhone has performed wonderfully and with the exception of no cut, copy and paste (when Apple? when?) it has performed admirably. I have been able to duplicate all the functions I used the Treo for, and added many new capabilities. I use the phone the most...after all, it is a cell phone. The visual voice mail system that lets you pick which message to listen to first or have the ability to visually pause, rewind or fast forward voice mail is stunningly implemented and makes managing voice mail much easier.

For extra applications, I settled on SplashID to manage my passwords, Grocery Zen to create shopping lists (I get through the store in at least 25% less time now), Now Playing to look up movie times, Pandora for listening to music (don't have much time to do this, but it works well), Woot On! to check the daily Woot, but especially helpful when there is a Woot Off, WeDict for a dictionary, Wikipanion for great mobile access to Wikipedia, SportsTap keeps me up to date on sports I follow, Units application for converting volume, length, weight, etc. I also downloaded and occasionally use Word Warp, Sudoku, Tris (tetris clone), reMovem, and Blocks Classic for quick games. For future travel, I downloaded the mobile versions of Yelp and Hotels.com.

The built-in email application works well, and I use it daily in addition to browsing the web. The iPhone truly has exceeded

Setting up a new computer

Rick — Thu, 25 Sep 2008 20:17:58 +0000

Prevention is the best medicine when it comes to avoiding illness in ourselves. Prevention in the computer world is no different. And like a newborn baby, a newly purchased computer is subject to many terrible diseases and problems if not properly cared from the moment it is taken from its cardboard box. I follow these steps when setting up a new computer system for my clients, and recommend this methodology for all new computer setups:

Printer Troubleshooting 101

Rick — Fri, 18 Jul 2008 00:49:46 +0000

Lately, I've run across many printer problems so I'm going to share with you my formula for approaching a printer problem.

Shut off computer
Shut off printer
Check cable from printer to computer and make sure it is securely plugged in on both sides
Check cable from printer to power source and make they plugged in well.
Turn the printer on and wait for it to go through all of its startup activities (wait until it is quiet)

If the printer happens to be a HP printer, I will sometimes unplug the power cable from the back of the printer, then

Solution for computer users who can’t print from Internet Explorer 7 (IE 7)

Rick — Thu, 10 Jul 2008 22:00:21 +0000

Since I use Firefox exclusively for my browsing, I haven't seen this problem yet, but today I ran into a computer that could print from anywhere but Internet Explorer 7 (IE7). Turns out that, in her case, the upgrade to AVG 8.0 caused the problem. A standard installation of AVG 8 installs a security toolbar in Firefox, if you use it, or Internet Explorer 7. The toolbar is meant to help users from clicking on potentially harmful web links. However, the toolbar, like most toolbars, slows down browsing speeds and in the case of Internet Explorer 7 with Windows Vista, it also disables the ability to print!

Warning: Your computer may be infected with viruses, spyware and exortionware

Rick — Mon, 16 Jun 2008 18:14:54 +0000

Extortionware? What is extortionware. I have seen at least 10 computers in the past two weeks that have recently been infected with extortionware - viruses and spyware that infect your system by pretending to be an antivirus or other security program. With names like Windows Antivirus, WinAntivirus, XP Antivirus 20008, etc. these programs appear to look and feel official. However, they are some of the worst virus or virus-like programs I have ever dealt with. These viruses often come onto a computer via a pop-up advertisement that says looks like a Windows security or antivirus warning that reads something like, "Your computer is infected with one or more viruses and spyware programs. Click here to run a full scan."