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spyware

Is this a test?

Today I had an appointment that spanned almost every area of what I do on a daily basis. The appointment lasted roughly three hours.

In that time I…

Helped setup a new iMac. She is making the switch from Windows and wanted some of the features that she was used to in her PC. I set her computer to ask for her password whenever it was turned on or came out of sleep mode so her kids couldn't get online without her permission. I also setup a gmail account and a POP3 email program that worked like Outlook Express.

  • Consulted her on ways of getting better range from her wireless network.
  • Tuned up her kids' computer and removed lots of

Stick with HelpMeRick’s trusted security software

Some days I seem to face recurring themes. Today's was extortionware. Extortion is when someone forces you into paying money to solve a problem that the person or institution requiring payment caused. If that doesn't make a lot of sense, ask Rick to explain how his "If you want to keep your kneecaps – go get nachos for us," program works during the show on Saturday.

We have spelled out our proven method of home computer security countless times here on HelpMeRick, but just as a reminder here it is again in brief:

1. Don't use Internet Explorer to surf the web unless you have to

Two guys can’t do it alone

I visited a new customer today that set the record for the most viruses and spyware on a single system. The computer had no anti-virus program of any sort on it, no anti-spyware system, was running the first version of XP, and on dial-up. Needless to say, the computer was hosed and it took more than six hours to clean-up (between what I did in two hours, and the four hours I let the user take care of in secondary scans and cleanup). 

The customer made a comment that I hear often in this situation, "This kind of thing makes work for you, huh?." My standard answer, "Yes, but it is the worst part of my job. Why? Because this is so preventable." 

Bad tech support: When in doubt, blame a virus

We talk a lot about viruses on the show and here on the site, but in reality, viruses make up a very small portion of day-to-day computer problems. In fact, many (if not most) problems that people blame on viruses are not actually viruses at all.

Many of today's computers contain at least 100,000 smaller files. These thousands of little files work together by linking and sharing jobs with each other. Viruses work by getting into that mix and confusing the files.

However, even without viruses at play, these files can get confused all on their own. In many ways a computer is like a living organism. Just as DNA, cells, the processes of life can get mixed up an mutated, the files and programs that make a computer work can also get corrupted.

Faster Internet does not equal faster computer

A common misconception I run across often is that getting a faster Internet
connection will make the computer faster. The Internet is just one of many
functions a computer performs. Whether you connect via a phone line, DSL,
or cable has absolutely NO bearing on how quickly the computer boots up or
opens a particular program.

A faster Internet connection will allow you to receive large email
attachments faster, surf the web faster, and download updates faster, but
it does nothing else for speeding up other computer functions. If your
computer feels slow, that can be due to one or more factors including; not

It’s 11:13pm, do you know if your computer is protected properly?

In the last two weeks, I have seen way too many computers with viruses and spyware. The computer industry just isn't doing their job as a whole stressing how important computer security is. So, I pose the question again: Do you know if your computer's security is adequate and up to date?

If you are a regular Castellini on Computers/HelpMeRick.com listener/visitor, I hope you  know the answer. But it is a valid question to ask your friends and family.

Don’t confuse Updates with Scans

Many of our Castellini on Computers listeners are well versed (we hope) in the dangers of an unprotected computer. We preach constantly about the importance of keeping updated anti-virus software, anti-spyware and even firewalls on your computer. However, those not savvy to the show yet, find themselves kneed deep in computer problems often times because of one small mistake; thinking that a weekly virus scan is equivalent to computer security.

Some computer users know enough to check their anti-virus programs for a scan date (which is often very current), but overlook the date of the "last update" in their program. ALL anti-virus software must be updated via the Internet at least weekly, and preferably more often. The updates teach the software what to hunt for the next time it scans. If the software does not know what new threats exist, the subsequent scans are almost worthless.

A Confession: I don’t understand computers

I know how to fix computers, but I will freely admit that I don't understand them.

Today I saw two clients with very strange problems. One person had a problem that prevented their CD burner from writing and their computer from recognizing the sound card. However, the sound card and CD writer had just been replaced because of the same problem.

What was really strange was that the system sounds worked and the CD would record files just fine as long as you didn't use Nero.

After they had the CD drive and sound card replaced, everything had worked fine for about two weeks.

Porn doesn’t just happen

OK, I'm letting the cat out of the bag: web based porn is NOT magic. I always smile inside when I here people tell me that porn ads or images suddenly appeared on their computer. In more than 12 years of browsing and researching on the web (and I have put in a few hours), I can tell you that porn has never suddenly appeared out of thin air. I can also honestly say that I have never 'run into' porn by searching the web. Is it because I have some great anti-porn software on my computer? No. Is it because I have been lucky? No. 

The reason why it has never suddenly appeared on my computer, my wife's computer or my kid's computer in almost 15 years of online browsing is that porn originates from only three possible places: