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troubleshooting

You can do what I do

Smart RabbitI love learning. My goal is to learn something new every single day I open my eyes. Luckily, I learn multiple new ideas, techniques, or facts every single day. When it comes to my job troubleshooting computers, I believe anyone can do it if they follow the formula I use.

  1. You need to be able to be able to learn and learn quickly. Computers, software, peripherals and the infinite combinations of them change at a rapid pace. Learning to be flexible and adaptable is a must.
  2. Remember and/or document solutions that you discover so you can use them again. 
  3. Work with as many different computers and situations as possible. Every computer is different than the next because of the way they are configured, what software is installed, whether the software has been updated, what security packages are installed, and more make every computer a unique challenge. The more of them you work with, the better your foundation becomes for the next one.
  4. Read as many online troubleshooting blogs, tech newsletters, support pages, and magazines as you can possibly digest. And again, document and/or remember the information that you deem the most helpful or applicable to everyday computer users.
  5. Hone your Internet searching skills (I use Google almost exclusively) so you can quickly find answers to problems you may have not yet encountered. When I say hone your skills, I mean learn how to properly word a search phrase and re-word it if necessary. Learn how to quickly scan the results of a search for the most logical and applicable result. Learn how to use tabs in your browser to make your searches and reading even faster. Learn how to discern which possible solutions apply to your specific situation. And finally, learn how to properly implement the solution you just found.
  6. Learning to carry out a solution requires that you to learn how to safely and properly make use of tools like Windows Device Manager, the registry editor, the command prompt, task manager,  computer management tool, anti-virus, and anti-spwyare scans to name a few.
  7. Always keep track of the steps you take as you work towards a solution. By keeping track and leaving yourself some bread crumbs, you can often back track if a solution results in a dead end and you need to star over.
  8. And most importantly, follow Harry Callahan’s (Clint Eastwood) advice, “A man’s got to know his limitations.” Computer problems can eat up more time than a late night infomercial. Know when to walk away and re-evaluate a situation.

I’ve laid out most of the steps and techniques I use every day to solve computer problems. Feel free to use them and develop your own skills. When you decide that you need more help, follow Callahan’s advice and then call in the professionals.

Printer Troubleshooting 101

Lately, I’ve run across many printer problems so I’m going to share with you my formula for approaching a printer problem.

  1. Shut off computer
  2. Shut off printer
  3. Check cable from printer to computer and make sure it is securely plugged in on both sides
  4. Check cable from printer to power source and make they plugged in well.
  5. Turn the printer on and wait for it to go through all of its startup activities (wait until it is quiet)
    • If the printer happens to be a HP printer, I will sometimes unplug the power cable from the back of the printer, then

I no longer recommend Ubuntu or Macintosh

If I keep recommending Linux/Ubuntu and Apple Macintosh to my customers, I will have to find another line of work.

Admittedly, I came to the Linux table very late (just over a year now) and have only been luke warm to Macintosh over the years. Windows Vista put me over the edge last year, and I started looking seriously at other operating systems. What I found in both Ubuntu and Mac OSX was an extremely stable, secure, easy-to-use operating system. I estimate that over the past 18 months or so, I have recommended and help setup more than 2 dozen Apple computers or Linux computers that I either installed Ubuntu on or were bought new.

Brain transplant

If I could impart one aspect of my computer knowledge to everyone who uses a computer, it would be the ability to understand file management.

File management, in the computer world, means how information (files) are stored and utilized on a computer system. Understanding file management, means understanding:

Saving valuable time with your computer

Computers are supposed to save us loads of time. In many cases, they do…or at least can save us time. However, I see too many people spinning their wheels for hours or days and in some cases months trying to figure out an answer to a problem with their computer.

Or some computer users spending the same amount of time trying to figure out how to accomplish a task they want to complete with no real direction of how to get there.

When it comes to just about anything, I learned many, many years ago that I like to know that I’m heading in the right direction. I may be one of the rare males who WILL pull over and ask for directions if I have the slightest inclination that I’m not going the right way.

Troubleshooting 101

By now many of you have figured out that computers are unruly beasts. They seem to be fine one day and schizophrenic the next. As a person who troubleshoots computers for a living, I’m going to let you in on a little trade secret. 

When something on your computer seems to be a little left of center, stop and ask yourself three questions:

It’s the basics baby…5 of them

A customer of mine commented earlier in the week that he was “amazed” at my knowledge of computers. I thanked him then replied that all of my knowledge could fit in the head of a thimble. And it’s true. Many days I stew over how much more I would like to know and learn about computers, technology, programming (which I know butkus about), web design, and web marketing.

One reason I have been successful in supporting people and their computers is that I stick to the basics. Similar to cars, unless you REALLY know what you are doing and you don’t mind spending HOURS and HOURS troubleshooting a glitch, computers shouldn’t be expected to handle anything you dish out. Here are my five simple rules to living in harmony with your computer or any technology gadget.

Internet Outages

A major fiber optic line was cut in Colorado today knocking out Internet to a vast number of customers all around Colorado. I swear that people get more riled by an Internet outage than a TV or water outage (me included).

Please remember my number one rule when troubleshooting an Internet problem: If you haven’t changed anything on your system and the Internet was working fine a few hours ago or yesterday, assume that the problem is on the providers end of things and DO NOT messs with any settings on your computer. Simply wait it out for a few hours or a day.

Ubuntu – Day 8

Week two with Ubuntu starts today, and still no shakes, dry heaves, or headaches after leaving Windows last weekend. I’m enjoying the Ubuntu and even have the spam a little more under control with Thunderbird email. Normally, I don’t play games on my computer, but I do like puzzle games that challenge my mind and help me wind down after a long day troubleshooting Windows’ problems. Ubuntu comes with a literal plethora of small, fun games. I like one called “Same Gnome” that challenges you to clear a game board of small orbs by lining them up as the same color. Sounds simple, but it is fun and like all good puzzle games is addicting.

Ubuntu – Day 7

Today marks the one week mark that I quit using my Windows Vista machine and started using Ubuntu exclusively. I pledged to use Ubuntu only for two straight weeks to really put the operating system through the paces of daily use. After a rough start with email and fighting spam, I am almost in a groove of using this free and robust operating system. I think that Microsoft has the work cut out for themselves over the next few years to maintain their huge share of the operating system pie.