Don’t be embarrassed by simple problems

  Yesterday I visited one of my favorite clients. She was having problems with her wireless keyboard. When I typed on the keyboard, nothing happened, unless we were typing in an area asking for a password. This was very similar to a problem someone called the show about last Saturday. Her keyboard was wireless, as it turns out the little button that synchronizes the keyboard was stuck down. I pried it loose and –...

Windows Installer Problems

Mike called us with problems in his security software. Here are the links to possible solutions: http://support.microsoft.com/?scid=kb;en-us;295823  He was using a security a package from his Internet provider, it might be better to uninstall their package and use the security software we recommend on our site.

Sometimes it’s easier to just start over

I saw three problems today that, in one form or another, the best solution was to just start over. My first client was having trouble printing one specific Excel file. All of his other Excel files worked fine, but this one particular file would not print. He could open it and view it and even change it, but it would only print blank sheets of paper. Rather than try to figure out where the culprit formula or cell was, I...

Re-installing a problematic program

Sometimes a program that is giving you trouble will work better after reinstalling it. Here are some tips to help make that process a little easier and more successful. Uninstall the problematic program by using the Add/Remove programs applet in the Control Panel in Windows Restart your computer via Start–>Shutdown and restart; even if the computer doesn’t ask you to do so. After Windows reloads, shut...

Keep your system running clean

It’s easy to become a digital pack rat. However, using all this space on your computer can contribute to slower performance. Here are some tips of how to keep your system clutter free. * Use the Disk Cleanup utility (Windows 98 and Me users) to delete temporary windows and Internet files. * If you use a digital camera or scanner, archive your older images on a ZIP disk or CDR (also important for backups). *...

Recycling Your Old Computer

If you received or bought yourself a new computer during the holidays (or any time), many options are available for the use of your old computer. In addition to passing on a still useful machine, remember that in many cities throwing out old computers or monitors is illegal. First and foremost BEFORE giving away your computer, make sure you purge it of any of your personal information. If your computer came with restore...

Properly Uninstall programs

Deleting files on your computer can become a harrowing experience if you accidentally delete a file vital to your computers health. This week I will outline two ways to delete programs from your computer and a safe method of deleting individual files. Removing Unwanted Programs Method One 1. Click on Start 2. Click on Programs 3. Find the application?s folder in the list 4. Inside the applications folder, look for...