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Posts Tagged: update

5 Reasons why YOU should be moving to the cloud

Over the past two or there years, I have written many articles about Web 2.0 or cloud computing. Cloud computing means that you work with programs and/or data that are not installed or saved on your computer. Instead, the programs and/or data live on an Internet connected computer (server) somewhere else in the world. These computers provide security via the password and user name that you choose. Five reason come immediately to mind on why you should start moving your data and computing power to the cloud.

1. Although more powerful than ever before, computers have become more unreliable than ever.

In particular, Windows computers require more expertise to keep them safe, updated, and problem free than at any time in the short history of home computers. Macintosh and Linux operating systems certainly require less technical expertise from the security standpoint, but still rely on desktop applications to create, save and edit data. Web based (cloud) applications provide plenty of power and flexibility for the vast majority of computer users while also presenting a simpler interface.

2. You already spend 90% of your time in the cloud already.

Non-business computer users spend the majority of their computer time emailing, surfing and researching the web and playing online games. Transitioning to web based mail and web based word processing, spreadsheets and more is easy and free with products like Zoho Office, Google Docs and ThinkFree.

3. Digital photography is easier in the cloud…and cheaper.

Too many computer users do not know how to properly resize and attach photos to email or gauge how many photos to attach to email. You spend way too much money and time on ink cartridges and paper trying to print good quality pictures. All these problems are solved in the cloud by helping you organize your photos better, share them easier, and print them in higher quality in more formats professionally. Flickr, Picasa Albums, and albums and services from Shutterfly, Snapfish, Winkflash, and others help you do all these things much easier than any desktop application. For those who like to edit their photos, these services offer some limited editing, but Pixlr, Picnik, Fotoflexer, Snipshot, Photoshop Online, and many others provide more than enough power for almost any digital photographer.

4. You either don’t know how or are too lazy to backup your important data.

I admit that I’m putting a lot of faith in Web 2.0 companies, but I know they will do a better and more regular job of backing up your data than you currently do. These companies have their reputations and big bank rolls on the line to take backing up your data lightly. If your data is truly important to you, learn to back it up. In the interim, your data will be much safer online than it is right now on your unprotected computer with no backup plan at all. If I’ve stirred you a little to think about backing up your current data, read my tips about online backup services that truly do make backing up your data easier and safer than learning to burn DVD’s, setup and configure backup programs and then maintain them.

5. Using cloud computing strategies sets you free from any computer.

Since your data and applications live on the web and are accessed through a web browser, you no longer are tied to any one computer or operating system. As long as you have an Internet connection (high speed only) and a browser, you can work and play from any computer!

I keep urging you to learn about and use these services because they are coming down the pike and becoming more mainstream every day. Microsoft, Apple, Adobe and other stalwarts of the desktop continue to make their own plans to finally come on board and offer more and more cloud computing options.

What do you think? Leave me a comment below to tell me about your cloud computing experiences and questions.

Photo by ewen and donabel

AVG Update Error – Video Tip

AVG has been experiencing incredible growth over the past two years, and unfortunately that has translated into some occasional problems with getting updates from their servers. When you receive an update error, however, that does NOT mean you are unprotected. It simply means that you can’t get an update at that particular moment.

Watch the video below to hear and see my explanation of this issue, what it means to you, and what you should do about the AVG Update Manager error.

Hardware Tips / Riding Shotgun with Rick — 18 Comments
14
Nov 08

Netbooks are NOT made for Windows XP or Vista

EeePC One year ago, ASUS started a fire storm of new computers that now go by the name of netbooks with the release of their EeePC. I wrote about this subject just a few months ago, but with the holidays approaching and netbooks are high on gift giver’s radar screens so I want to explore netbooks a little more in depth.

Netbooks make attractive gift giving ideas for a few reasons:

They are inexpensive; usually cost less than $400.
They are extremely portable (2-3 pounds).
They are cute.

Here are some facts you need to know about netbooks:

Netbooks run on an Intel Atom processor that has roughly half the power of a typical laptop Intel or AMD processor.
Netbooks utilize a very basic graphics system.
Maximum RAM is 1 GB (very few exceptions)
Hard drives are usually solid state flash memory ranging from 4-16GB. More expensive models have small hard drives with up 160 GB of space)
Screens are no larger than 10″
Keyboards are 80-90% of a typical laptop keyboard.
They do not have CD or DVD ROMs.
Prices range from $300-700
Most have built-in web cams
All have wi-fi capability and Ethernet as well
Some models run a Linux operating system, some Windows XP, and a few attempt to run Vista.

Netbooks are in no way meant to replace a desktop computer or even a laptop. Instead, netbooks are designed to be used as a second or third computer for traveling, Internet or email access in another room of your home, light word processing or document creating/editing, making Internet phone and video calls, instant messaging, and even listening to music.

Because netbooks run on tiny batteries and less powerful processors, trying to run a large operating system like Windows XP and especially Vista is completely impractical. Windows XP with all its updates and service packs and security software requires a strong processor and a minimum of 512mb of RAM or 1 GB of RAM on a slightly older processor. Also, Windows XP, and especially Vista) require above average graphics processing to function with any oomph. Vista barely crawls on dual core processor with 1 GB of RAM and is completely useless on a netbook.

Linux, on the other hand, can be completely customized for a less powerful computer like a netbook and doesn’t need to be burdened by excessive updates and security software. This makes Linux a perfect fit for the netbook Plus, Linux laptops come pre-installed with complete office compatibility, games, multimedia software and more…all things you need to spend extra for with a Windows install plus you need to have an external CDROM to install all of these things on a netbook since it has no CDROM.

If you are in the market for a netbook for yourself or to give as gift this Christmas, by all means go for it. I love my little Asus EeePC and think they make the best travel companions and work great for getting a small amount of work or email done while watching TV or sitting outside. But know up front their purpose and don’t expect more from them. Here are my recommendations when shopping for a netbook:

Do NOT spend more than $400.
Get one with a Linux operating system, NOT WINDOWS.
Make sure it has a built-in web cam. You will like having the ability to make video calls while on the road.
Purchase a 4-16GB extra SD Card for storage, but realize that it isn’t meant to be storage machine.

If all this still makes your head swim a little, here are my top 5 netbook suggestions (in no particular order):

Again, keep in mind that netbooks are not meant to be a replacement for a desktop or a full-time laptop, but an adjunct to them for traveling and quick access to a computer. If you already own a netbook, leave a comment below sharing how you use yours and what your experience has been with it.

Riding Shotgun with Rick / Videocasts — 1 Comment
8
Nov 08

Rick’s Answers his email Videocast – 019

I answer questions about Palm handheld computers, custom XP & Ubuntu computers, the AVG update outage (relax, you are protected), resizing photos for email, freeing up disk space and more. This episode is brought to you by: Gail, Gene, Salma, Jason, Jean, Elizabeth, Greg, Rajesh, Laurie, J, and Joe.

Oh, and I also reveal who I voted for in Tuesday’s presidential election…but you have to watch!

Riding Shotgun with Rick — 5 Comments
24
Oct 08

Treo, what Treo?

iPhone 3G Screen Shot After two solid months of using my iPhone 3G, I decided it was time for a short update. As many of you know, I used a Palm device for many years, ending with the Treo from 2003 through this August. When the first iPhone came out, I was intrigued, but thought Apple missed the boat, for me, by not utilizing the fastest cellular data network and not allowing 3rd party applications. When they announced the new iPhone last January and finally released it this summer, they had added the fast cellular network service and opened the system for third party development. It caught my attention in a big way this as it has 7 million other new iPhone 3G owners since its release in July.

Overall, the iPhone has performed wonderfully and with the exception of no cut, copy and paste (when Apple? when?) it has performed admirably. I have been able to duplicate all the functions I used the Treo for, and added many new capabilities. I use the phone the most…after all, it is a cell phone. The visual voice mail system that lets you pick which message to listen to first or have the ability to visually pause, rewind or fast forward voice mail is stunningly implemented and makes managing voice mail much easier.

For extra applications, I settled on SplashID to manage my passwords, Grocery Zen to create shopping lists (I get through the store in at least 25% less time now), Now Playing to look up movie times, Pandora for listening to music (don’t have much time to do this, but it works well), Woot On! to check the daily Woot, but especially helpful when there is a Woot Off, WeDict for a dictionary, Wikipanion for great mobile access to Wikipedia, SportsTap keeps me up to date on sports I follow, Units application for converting volume, length, weight, etc. I also downloaded and occasionally use Word Warp, Sudoku, Tris (tetris clone), reMovem, and Blocks Classic for quick games. For future travel, I downloaded the mobile versions of Yelp and Hotels.com.

The built-in email application works well, and I use it daily in addition to browsing the web. The iPhone truly has exceeded my expectations, and I have no regrets about moving from the Palm based Treo and over to the iPhone. Apple promises to add cut, copy, and paste to the iPhone at some point. I hope they make it quick!

If you happen to own an iPhone, leave a comment below and let me know what your experiences are with it. Also, let me know what applications you have added and which are your favorites.

General Computer Tips / Riding Shotgun with Rick — 1 Comment
9
Oct 08

You can do what I do

Smart Rabbit I love learning. My goal is to learn something new every single day I open my eyes. Luckily, I learn multiple new ideas, techniques, or facts every single day. When it comes to my job troubleshooting computers, I believe anyone can do it if they follow the formula I use.

You need to be able to be able to learn and learn quickly. Computers, software, peripherals and the infinite combinations of them change at a rapid pace. Learning to be flexible and adaptable is a must.
Remember and/or document solutions that you discover so you can use them again.
Work with as many different computers and situations as possible. Every computer is different than the next because of the way they are configured, what software is installed, whether the software has been updated, what security packages are installed, and more make every computer a unique challenge. The more of them you work with, the better your foundation becomes for the next one.
Read as many online troubleshooting blogs, tech newsletters, support pages, and magazines as you can possibly digest. And again, document and/or remember the information that you deem the most helpful or applicable to everyday computer users.
Hone your Internet searching skills (I use Google almost exclusively) so you can quickly find answers to problems you may have not yet encountered. When I say hone your skills, I mean learn how to properly word a search phrase and re-word it if necessary. Learn how to quickly scan the results of a search for the most logical and applicable result. Learn how to use tabs in your browser to make your searches and reading even faster. Learn how to discern which possible solutions apply to your specific situation. And finally, learn how to properly implement the solution you just found.
Learning to carry out a solution requires that you to learn how to safely and properly make use of tools like Windows Device Manager, the registry editor, the command prompt, task manager, computer management tool, anti-virus, and anti-spwyare scans to name a few.
Always keep track of the steps you take as you work towards a solution. By keeping track and leaving yourself some bread crumbs, you can often back track if a solution results in a dead end and you need to star over.
And most importantly, follow Harry Callahan’s (Clint Eastwood) advice, “A man’s got to know his limitations.” Computer problems can eat up more time than a late night infomercial. Know when to walk away and re-evaluate a situation.

I’ve laid out most of the steps and techniques I use every day to solve computer problems. Feel free to use them and develop your own skills. When you decide that you need more help, follow Callahan’s advice and then call in the professionals.

Computer User Group / Internet Tips — No Comments
8
Oct 08

Participating and/or Moderating Email Discussion Groups

Last month, John, a GJ User Group regular, suggested I lead a discussion about email discussion groups, sometimes known as mailing lists. I thought it was such a good idea, that I made it this month’s User Group topic. Email discussion groups allow emailers with a particular passion for a hobby, political leaning, medical infliction, educational purpose or any other common thread to share ideas, debate, and dialogue via email. Many discussion groups have left email and exist entirely online as discussion forums which allow for even more instant feedback and easier ways to share links, photos, videos and more.

To find discussion groups you can join, try these four techniques:

The association or organization’s web site that heads up the cause, hobby, etc.
Search for your interest followed by email discussion group (ex: African violets in dry climates email discussion group)
Go to and search Yahoo! Groups
Go to and search Topica

Unfortunately, discussion groups can be a hunting ground for email spammers to gather up email addresses. I recommend using a different email address than your every day address for these groups. When you sign up, you will generally have the option of receiving updates every time someone writes to the group, a daily digest of all posts for the day or a weekly digest of all the new posts for that week. For busy discussions, the daily digest is best. If you are fanatical about your group, go for the immediate notifications. You also have the option of changing how you receive messages at any time.

If you want to create your own email discussion group or list, use either the Yahoo! Groups or Topica services. Yahoo and Topica have matured over the years and merged with other smaller services morphing into easy to manage, powerful systems.

Computer User Group / Hardware Tips / Riding Shotgun with Rick — 10 Comments
25
Sep 08

Setting up a new computer

new computer box Prevention is the best medicine when it comes to avoiding illness in ourselves. Prevention in the computer world is no different. And like a newborn baby, a newly purchased computer is subject to many terrible diseases and problems if not properly cared from the moment it is taken from its cardboard box. I follow these steps when setting up a new computer system for my clients, and recommend this methodology for all new computer setups:

Before setting up the new computer, back up all of your data to CD’s, DVD’s, external hard drives, or flash drives for transfer to the new computer Make sure you get not only your obvious data like documents, pictures, and financial data, but also your address book, email settings, favorites, etc. Remember, you can backup data, but not programs.
Make note of your email settings and configuration (if you didn’t back them up).
Download a copy of a AVG Antivirus and have them on a CD or flash drive at the ready.
When setting up the new PC, DO NOT connect printers, scanners, cameras, and especially the Internet until later.
Once at the new desktop, the first place to head is the Control Panel and Add/Remove programs (Programs and Features in Vista). Remove all trial software that you don’t plan on purchasing (Quicken, Quickbooks, Office suites, etc). Also remove any <!–break–>Internet provider software that you will not use like AOL, Earthlink, NetZero, etc.
Now go back to Add/Remove programs and uninstall any trial security software that came with the machine.
If you uninstalled the pre-installed security software (recommended), install the AVG antivirus program you have at the ready.
Now, you can hook up your Internet connection. Once you have a connection established, update your anti-virus software immediately.
Setup your email program and accounts.
Install your peripherals (scanners, printers, etc) per your manufacturers instructions.
Install any programs that you want on the new system
Transfer your data from their backup locations.
Strongly consider downloading and using Mozilla Firefox as your primary browser.
Create your Recovery CD set found in your manufacturer’s options or utilities folder (if required).

Enjoy your properly setup and safe, new computer!

Riding Shotgun with Rick — No Comments
15
Sep 08

What kind of computer do 3 teenagers use?

An extremely slow and sick computer!

Today, again, I ran across a family who has multiple teenagers (3 in this case) who use a computer that has become polluted with spy and adware. I see this situation again and again, week after week. This computer was less than 2 months old!

Give the typical teenager a Windows based computer (doesn’t matter if it is XP or Vista) and within weeks (sometimes hours) the computer is almost useless. Parents always ask me the next logical question, “Why did it happen?”

The first problem is not enough or the right type of anti-virus and anti-spyware protection. For Windows users, I recommend using AVG Antivirus as the first line of defense. Windows Vista users also have the almost useless Windows Defender automatically installed, but also need to utilize the anti-spyware components in AVG and also either Super AntiSpyware and/or SpyBot Search and Destroy. These programs need to be updated weekly, at a minimum, and thorough scans be performed weekly as well. I have links to all these programs in the Links and Resources section listed at the top of this page.

The second problem is using the wrong browser. No teenager should be allowed to browse the web with Internet Explorer. Most of the junk that enters computers from the web comes in via the huge security holes found in Internet Explorer. Keeping up to date with Microsoft updates and patches helps, but most people simply don’t keep up with these updates leaving the computer like a wounded lamb. Instead, use a safer browser like Mozilla Firefox, Opera, or the new Google Chrome. These browsers prevent a large percentage of the junk programs that can easily penetrate Internet Explorer.

The third problem revolves around the general browsing habits of teenagers. Teens typically like to visit a combination of music download sites, wallpaper download sites, ring tone sites, social networking sites, games sites, and celebrity sites. Unfortunately, the Internet evil-doers know these patterns as well and will setup cheap knock-off sites that pretend to be legit, but throw adware and spyware as bonus add-ons to these unsuspecting computer users. Teens need to realize that their computer is not impenetrable and there are people on the web that are there to wreak havoc on their computers and wallets. Beware of deals that seem to good to be true…they are. Also, they should never give our their email address or IM (ask your kids what that is) info to any netizen asking for it. As with life, it pays to be vigilant and a little jaded when it comes to web sites and the people who run them.

My best advice to parents with teens in the household is to either invest in a Macintosh computer or install Linux on a computer that will be used strictly for the web and browsing. Linux and the Mac operating system are almost (not completely, but very close) immune from all these problems. These operating systems don’t give kids license to run rampant on the Internet, but certainly will cut down on the repair bills and down time that accompany Windows computers.

IF, parents and teens follow the steps outlined in this short article, any computer can be a safe computer. Prevention is the best medicine, but it is up to the computer user to administer and maintain the prevention.

Internet Tips / Riding Shotgun with Rick / Windows Tips — 3 Comments
3
Sep 08

Internet Explorer 7 – Tabbed Browsing – Video Tip

I posted this article nearly 2 years ago, but with the release of Google’s Chrome browser yesterday, I thought it was appropriate to bring this important tip back to the forefront again. Also, read my tip on the new Firefox 3 browser released earlier this summer.

I have downloaded and tried out the new Google Chrome browser and look for a video and more comment about it coming up soon.

Windows XP users will all have to deal the upgrade to Internet Explorer 7. ..eventually. Microsoft released the upgrade three weeks ago and has started to roll it out as an automatic Windows Update. Since this is the first new release of Internet Explorer in more than five years, a lot has changed. Microsoft promises that it is safer, easier to use, and more flexible than ever. We will see about the first claim in weeks to come, but with a little help, it will be easier to use and more flexible. Overall, we still highly recommend using the Mozilla Firefox browser which also released a new version last month, but if you want to stick with Internet Explorer, moving to version 7 is worth the work.

One of the biggest additions to the new Internet Explorer is ‘tabbed browsing’. An unbelievable feature that you will wonder how you did without once you start using it. Tabbed browsing was first introduced by the lesser known Opera browser, and brought fully to life with Firefox. Tabbed browsing allows you to open multiple Internet windows without cluttering your taskbar and makes them easy to find with easy to read tabs in your window.

Explaining tabs is difficult, so instead, watch the short video tutorial (by clicking here) that I have put together for you explaining what tabs are and how to use them in Internet Explorer 7.