If you use AVG Antivirus, you will be presented with the above screen at some time or another. Don’t immediately push the Move to Vault button or the Heal button. Instead, check the box labeled Remove as Power User, then click the Heal button. Checking that box first yanks the legs out from the virus and disposes of it immediately.
I just finished installing the Windows 7 Beta version released by Microsoft on Friday. I installed it on my Toshiba Intel dual-core processor with 4 GB of RAM. It was running Windows Vista which took more than 4 minutes to fully boot (I consider the boot up process to be finished when the hard drive stops spinning and I don’t have to compete with a still booting computer to do what I want to do), and running any applications was like walking through molasses. I can say that my expectations were pretty low, but I am pleasantly surprised…so far.
I’m writing this article and took the two screenshots in Windows 7 using the Snipping Tool introduced with Vista. I did use picnik.com to edit the photos, however, since the updated Paint program, although it does have a new Crop and Resize feature, the resize feature doesn’t have much flexibility.
Stay tuned for more articles about Windows 7 leading up to its release later this year, or early next year. If there are questions YOU have about Windows 7, leave a comment below and I will test them out for you.
Some of the nastiest spyware infections can be dealt with easier than previously thought if you try the following steps immediately after becoming infected:
I have had good success with this routine if the infection is caught quick enough (usually within a day or so).
Today, I had my first opportunity to get some hands-on time with Acer’s entry into the netbook craze, the Acer Aspire One. The young lady I helped bought a blue Aspire One on Black Friday for just over $300. Sporting a 120GB hard drive, an extremely nice 8.9″ screen, 1 GB of RAM, and Windows XP, this little unit was very impressive to look at and use. After some discussion with me, she decided that she didn’t want to leave the Windows XP on it and have to maintain security updates, anti-spyware software, anti-virus software, etc. She planned on using the netbook for traveling mostly and some email, Internet, and downloading her digital photos from time to time on it.
I decided to try installing Ubuntu’s new Netbook Remix (UNR) operating system for her. After doing some research, I discovered that before doing the Ubuntu install, a BIOS update was necessary so the SD card readers (there are two of them on the Aspire One) would work once UNR was installed. That was the biggest hurdle, and I haven’t cleared it yet. After following many instructions on the Acer and other user sites to get the BIOS installed (requires a bootable USB drive), I gave up because of time restraints. Frustrated, but not beaten, we decided to go ahead with the install of UNR. At home, I downloaded and created a UNR bootable flash drive for the install (has to be done in Ubuntu). Literally within 8 minutes of inserting the USB drive and starting the netbook, we were staring at the cleanly laid out desktop of UNR and just another 30 seconds to connect to the Internet via wi-fi. Amazing! It took nearly 40 minutes to get the computer to boot up and finish installing and configuring Windows XP when we first turned the machine on out of the box. The AspireOne community documentation at Ubuntu’s site for installing and configuring UNR is nothing short of awesome.
I need to help the young woman clean up a few little rough edges with some plug-ins and get the card readers to work properly, but overall, I was impressed and she was happy with her purchase. The Aspire One comes in a few different colors and configurations. The XP seemed snappy enough on the netbook, but I know that wouldn’t last long after all the Windows updates were installed, security software was installed, etc. UNR runs extremely fast and smooth and should be virtually trouble-free for this happy new netbook owner. You can buy the Acer AspireOne with Windows XP and use the steps I did to install UNR or stay with the XP. Or you can get the Aspire One with a special version of Linux pre-installed.
Discussion this week included problems receiving the Castellini on Computers newsletter, virtual memory questions, Mac G5 and two button mouse, Antivirus 2009 malware and much more. This week’s episode is brought to you by: Roo-Man, Craig, Karl, Debbie, Maci, Anne, Laureen, and Harold. Enjoy and keep the questions coming!
I love learning. My goal is to learn something new every single day I open my eyes. Luckily, I learn multiple new ideas, techniques, or facts every single day. When it comes to my job troubleshooting computers, I believe anyone can do it if they follow the formula I use.
I’ve laid out most of the steps and techniques I use every day to solve computer problems. Feel free to use them and develop your own skills. When you decide that you need more help, follow Callahan’s advice and then call in the professionals.
Prevention is the best medicine when it comes to avoiding illness in ourselves. Prevention in the computer world is no different. And like a newborn baby, a newly purchased computer is subject to many terrible diseases and problems if not properly cared from the moment it is taken from its cardboard box. I follow these steps when setting up a new computer system for my clients, and recommend this methodology for all new computer setups:
Create your Recovery CD set found in your manufacturer’s options or utilities folder (if required).
Enjoy your properly setup and safe, new computer!
An extremely slow and sick computer!
Today, again, I ran across a family who has multiple teenagers (3 in this case) who use a computer that has become polluted with spy and adware. I see this situation again and again, week after week. This computer was less than 2 months old!
Give the typical teenager a Windows based computer (doesn’t matter if it is XP or Vista) and within weeks (sometimes hours) the computer is almost useless. Parents always ask me the next logical question, “Why did it happen?”
The first problem is not enough or the right type of anti-virus and anti-spyware protection. For Windows users, I recommend using AVG Antivirus as the first line of defense. Windows Vista users also have the almost useless Windows Defender automatically installed, but also need to utilize the anti-spyware components in AVG and also either Super AntiSpyware and/or SpyBot Search and Destroy. These programs need to be updated weekly, at a minimum, and thorough scans be performed weekly as well. I have links to all these programs in the Links and Resources section listed at the top of this page.
The second problem is using the wrong browser. No teenager should be allowed to browse the web with Internet Explorer. Most of the junk that enters computers from the web comes in via the huge security holes found in Internet Explorer. Keeping up to date with Microsoft updates and patches helps, but most people simply don’t keep up with these updates leaving the computer like a wounded lamb. Instead, use a safer browser like Mozilla Firefox, Opera, or the new Google Chrome. These browsers prevent a large percentage of the junk programs that can easily penetrate Internet Explorer.
The third problem revolves around the general browsing habits of teenagers. Teens typically like to visit a combination of music download sites, wallpaper download sites, ring tone sites, social networking sites, games sites, and celebrity sites. Unfortunately, the Internet evil-doers know these patterns as well and will setup cheap knock-off sites that pretend to be legit, but throw adware and spyware as bonus add-ons to these unsuspecting computer users. Teens need to realize that their computer is not impenetrable and there are people on the web that are there to wreak havoc on their computers and wallets. Beware of deals that seem to good to be true…they are. Also, they should never give our their email address or IM (ask your kids what that is) info to any netizen asking for it. As with life, it pays to be vigilant and a little jaded when it comes to web sites and the people who run them.
My best advice to parents with teens in the household is to either invest in a Macintosh computer or install Linux on a computer that will be used strictly for the web and browsing. Linux and the Mac operating system are almost (not completely, but very close) immune from all these problems. These operating systems don’t give kids license to run rampant on the Internet, but certainly will cut down on the repair bills and down time that accompany Windows computers.
IF, parents and teens follow the steps outlined in this short article, any computer can be a safe computer. Prevention is the best medicine, but it is up to the computer user to administer and maintain the prevention.
Admittedly, Grisoft has not had a great summer with the roll out of their newest product, AVG 8. They tried to force the upgrade on users a little too quickly with quick deadlines. However, almost five months after the release of the new version, I still find users who haven’t upgraded yet, but Grisoft is still updating the older version.
The installation of the new version included some new features that are designed to scan links for bad web sites in your searches. This feature caused some problems for Windows Vista users and even caused some problems for email users.
Earlier this summer, AVG’s upgrade servers downloaded a bad update to many computers that caused an error that confused and dazed many users.
Today, the upgrade servers again failed. Again, confusing and frustrating many users.
Despite the rough start for AVG 8, I still would not recommend another anti-virus product at this time. Nothing protects as well while at the same time not killing the power of your computer. And so far, Grisoft has maintained their belief that price should not be a barrier to protecting your computer…and thus all of our computers by offering a free version of their software. Also, with version 8, AVG has integrated anti-spyware to their anti-virus protection. When I find a better product than AVG, I will let you know.
All that being said, it is also important to realize that when your updates are delayed, like today, that does NOT mean your computer is flying around unprotected. Your anti-virus program is still protecting your computer and is fighting against all the known problems it fights against through the last update. And since AVG updates a minimum of once per day, you are protected very well even if you go a day or two without an update.
As the Internet grows and more people learn to protect their computes, there will be inevitable bumps in the road. Usually, these problems are corrected pretty quickly, but the key is to not panic and be patient. Don’t try reinstalling, changing settings, and monkeying with your computer. Just sit back knowing that you are protected and these things will happen, but they will also be corrected.
In this edition of my videocast, I answer questions about wireless problems with Ubuntu, sending faxes via the Internet, WinAntivirus 2009, and many others. Take a look and listen…I’m starting to integrate more video with the answers so the answers have even more meaning.
HelpMeRick.com started as a monthly tip site for beginners in 1996, and now supports our popular call-in computer show, and hosts thousands of useful computer tips and links.
Even if you are an experienced computer user, use our site as a resource to provide help to the friends, family members and co-workers you provide tech support for every day.
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