One of the first questions tech support people will ask you if you have problems that need solved is what version of Windows you are using and what version of the program you have a question about you are using. Fortunately, finding out the answer takes just a few steps:
Locating your Windows version
- Click Start
- RIGHT Click the My Computer icon (or Computer icon)
- Click Properties
- The System Properties screen appears telling you not only what version of Windows you are using, but also how much RAM (temporary memory) you have and how fast your computer’s processor is.
or, you can push the Windows key + the Pause/Break key on your keyboard to get the same screen
Locating the name and version of any program
- Start any program
- Click Help from the menus in that program
- Click About
- The program’s information screen will appear telling you the official name of the program, its version number, and sometimes the programs support web site address and/or phone number.
Use this handy tip to gather important information about your computer before calling for help to save yourself and your computer helper time.
