I got a call yesterday that I will call There’s Something Wrong with My Mouse.
As I have mentioned before in previous phone call transcripts. I do not write this to make fun of the caller or exaggerate the particular problem. Once in a while it is just fun to provide a view of what it’s like to be a roving computer guy,
I did not take notes of the actual quotes, but here is a paraphrased version:
Caller: “Hello, Adam, I need your help. There’s something wrong with my mouse.”
Me: “Ok, what are the symptoms?”
Caller: “Huh?”
Me: “What is your mouse doing or not doing?”
Caller: “Nothing”
Me: “You mean the arrow isn’t moving ….or the buttons aren’t clicking?”
Caller: “No, I mean nothing is on the screen”
Me: “You mean no mouse arrow …or is the screen totally black?”
Caller: “The screen is totally black. The power is on and everything seems to be working, but there is nothing on my screen.”
Me: “OK, that sounds like it is not a problem with the mouse, it sounds like a bigger deal.”
Caller: “Should I just buy a new mouse? Those aren’t expensive are they?”
Me: “No they aren’t expensive, but it won’t fix your problem. I will come by later this afternoon and see what’s going on.”
Caller: “OK, Bye”
Not even 10 minutes later, my phone rings…
Caller: “Hi, It’s me, I got it fixed, I just turned it off and back on and it worked.”
Me: “Glad I could help, I’m happy that you got it fixed.”
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The “check engine” light comes on intermittently in our new-ish car. When it’s on the cruise control stops working.
I called the repair shop to schedule a time to bring in our car and have it checked. The auto tech guy said, “Oh yes, be sure and check your gas cap. If it’s not screwed in tightly, the check engine light will come on, and then your cruise control stops working as well”.
Hmmmmmmmmm, okay, makes sense
Not really but hey, if this is the issue, it sure is an easy one to remedy!
Karen