Comments on: Why tech phone support is so difficult http://helpmerick.com/why-tech-phone-support-is-so-difficult.htm Easy to understand computer help Thu, 09 Feb 2012 23:06:15 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Anne http://helpmerick.com/why-tech-phone-support-is-so-difficult.htm/comment-page-1#comment-7325 Anne Sat, 23 Jan 2010 07:25:45 +0000 http://helpmerick.com/?p=3797#comment-7325 Interesting indeed. I told him I used Firefox. His reply: "Gravatar works best with firefox, I do not think that the browser is the issue." It is my issue. My gravatar comes up with IE (recall my test) Yet not on any other comments, using Firefox. Thus my request for an overhaul. :) Interesting indeed. I told him I used Firefox. His reply:

“Gravatar works best with firefox, I do not think that the browser is the issue.”

It is my issue. My gravatar comes up with IE (recall my test) Yet not on any other comments, using Firefox. Thus my request for an overhaul. :)

]]> By: Rick http://helpmerick.com/why-tech-phone-support-is-so-difficult.htm/comment-page-1#comment-7316 Rick Fri, 22 Jan 2010 23:08:11 +0000 http://helpmerick.com/?p=3797#comment-7316 Au Contraire...I use Firefox and Chrome ONLY, and have zero problems with Gravatar. Au Contraire…I use Firefox and Chrome ONLY, and have zero problems with Gravatar.

]]> By: Anne http://helpmerick.com/why-tech-phone-support-is-so-difficult.htm/comment-page-1#comment-7300 Anne Wed, 20 Jan 2010 06:24:23 +0000 http://helpmerick.com/?p=3797#comment-7300 Thanx Rick! I was unable to get the darn thing to work. I had emailed gravatar. When he asked what browser I use, was a dead giveaway. I blew the dust off IE, and ran the test. Obviously it doesn't work with Firefox. :( Thanx Rick!
I was unable to get the darn thing to work. I had emailed gravatar. When he asked what browser I use, was a dead giveaway. I blew the dust off IE, and ran the test. Obviously it doesn’t work with Firefox. :(

]]> By: Rick http://helpmerick.com/why-tech-phone-support-is-so-difficult.htm/comment-page-1#comment-7298 Rick Wed, 20 Jan 2010 05:23:00 +0000 http://helpmerick.com/?p=3797#comment-7298 It worked!! It worked!!

]]> By: Rick http://helpmerick.com/why-tech-phone-support-is-so-difficult.htm/comment-page-1#comment-7297 Rick Wed, 20 Jan 2010 05:22:36 +0000 http://helpmerick.com/?p=3797#comment-7297 Yep...they could answer and solve all those questions and more. Yep…they could answer and solve all those questions and more.

]]> By: Rick http://helpmerick.com/why-tech-phone-support-is-so-difficult.htm/comment-page-1#comment-7289 Rick Wed, 20 Jan 2010 04:51:07 +0000 http://helpmerick.com/?p=3797#comment-7289 Nicely said Eric...being a telephone tech is no picnic, but you hid it on the head when you talked about listening...kudos! Nicely said Eric…being a telephone tech is no picnic, but you hid it on the head when you talked about listening…kudos!

]]> By: Rick http://helpmerick.com/why-tech-phone-support-is-so-difficult.htm/comment-page-1#comment-7288 Rick Wed, 20 Jan 2010 04:47:22 +0000 http://helpmerick.com/?p=3797#comment-7288 Hello Anne...you know how to find me...good luck. Hello Anne…you know how to find me…good luck.

]]> By: Anne http://helpmerick.com/why-tech-phone-support-is-so-difficult.htm/comment-page-1#comment-7284 Anne Tue, 19 Jan 2010 21:07:00 +0000 http://helpmerick.com/?p=3797#comment-7284 This is only a gravatar test.... This is only a gravatar test….

]]> By: Anne http://helpmerick.com/why-tech-phone-support-is-so-difficult.htm/comment-page-1#comment-7283 Anne Tue, 19 Jan 2010 21:04:08 +0000 http://helpmerick.com/?p=3797#comment-7283 Hi Daniel, My first guess would be "gjsentinal.com" was what she's using for a home page. Is this simply female logic? :) At any rate, I have a few question for anyone. When rebooting, why are my task bar icons (on the rite side) constantly coming and going? ESPECIALLY my sound icon. At the moment, all I have is the time, avg, & Ad-Aware. Prior boot, I think I had 8 items. Also either I've become really impatient, or rebooting takes forever. I have 43-44 processes running. How can I safely un-check any?....When I have no idea what they are. I assume anything that says 'system' is not one to UNcheck? Last...Rick, would a remote tune-up address/correct these items? Thanx. :) Hi Daniel,
My first guess would be “gjsentinal.com” was what she’s using for a home page. Is this simply female logic? :)

At any rate, I have a few question for anyone. When rebooting, why are my task bar icons (on the rite side) constantly coming and going? ESPECIALLY my sound icon. At the moment, all I have is the time, avg, & Ad-Aware. Prior boot, I think I had 8 items.

Also either I’ve become really impatient, or rebooting takes forever. I have 43-44 processes running. How can I safely un-check any?….When I have no idea what they are. I assume anything that says ‘system’ is not one to UNcheck?

Last…Rick, would a remote tune-up address/correct these items?
Thanx. :)

]]> By: Anne http://helpmerick.com/why-tech-phone-support-is-so-difficult.htm/comment-page-1#comment-7269 Anne Mon, 18 Jan 2010 16:14:27 +0000 http://helpmerick.com/?p=3797#comment-7269 Hi Eric, Thank you for your response. I strongly agree with you. LISTENING is all important. I sent & received 4 emails, from 3 different techs. Unsure if they actually understood English. They didn't reference my original (4 ) issues as I stated them. (Never addressed one at all) They didn't seem knowledgeable in that their steps were longer, thus included unnecessary steps. I finally gave up and decided on the last resort: uninstall & reinstall the software. That did it. Hi Eric,
Thank you for your response. I strongly agree with you. LISTENING is all important. I sent & received 4 emails, from 3 different techs. Unsure if they actually understood English. They didn’t reference my original (4 ) issues as I stated them. (Never addressed one at all) They didn’t seem knowledgeable in that their steps were longer, thus included unnecessary steps. I finally gave up and decided on the last resort: uninstall & reinstall the software. That did it.

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