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Windows was unable to find a certificate to log you onto the network…

I looked all over the Internet for a long time to find this answer. Once I discovered it, I decided to post it here on HMR so that everyone can have it.

The problem arises in Windows XP while trying to connect to a secured network, often on a D-link router.

While trying to connect a new computer wirelessly, an error comes up stating that “Windows was unable to find a certificate to log you onto the network (Network name here).

Here’s how to fix it if it is WEP encryption…

Start –> Programs –> Accessories –> Communications –> Network Connections –> Right-click your Connection and select Properties –> Click on the Authentication tab –> Disable / uncheck the option IEEE 802.1x authentication for this network. Now, try to connect to your Wireless network; are you able to? (Note: you may need to restart the computer.)

If it is WPA encryption, make sure you are using the TKIP type and it is set correctly in both the router and the new machine’s connection.

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134 Responses to “Windows was unable to find a certificate to log you onto the network…”

  1. kaf says:

    Great post, it works

  2. Anon says:

    The authentication tab is greyed out……have no idea how to solve it

  3. albert says:

    did what you said, now i tells ma it has limited or no conductivity……

  4. ayenaunt says:

    thanks a lot. it really works in a few minutes for non-IT person like me…

  5. Gnufio says:

    I tried all I read in this blog and others. Did everything as instructed and nothing. I been working with this for two weeks. My other laptop is an old compaq pressario. I even went and bought a miniwireless N USB adapter( advise frfom a friend) an nothing. At this point I’m lost. Any other suggestions?

    Thanks

  6. billa says:

    its not working
    in my pc

  7. Andrea says:

    I have tried everything every one has posted, but still not working and no its not router as have 3 other laptops using ir ???? HELP

  8. Andrew Robinson says:

    Even now, in 2013, this advice got an old eMachines computer back online with a Belkin G wireless card. Thank you very much!

  9. willscarlet says:

    Thank You it worked for XP logging on to network

  10. Al Wright says:

    Thanks Rick, I really appreciate the straight forward and easy to follow steps. It worked the first time I tried it. You are the man. :)

  11. Phil says:

    Excellent. Worked immediately, solved me a lot of headaches. Thank you.

  12. khorshid says:

    i dont know what i have to do plz help me
    i have 3 laptop and 2 desktop in 3 laptop i could conect to the router very easy but in desktops no :( ,
    i reinstall windows of my desktops wich is xp and now i have new windows in both of my desktops but i can not connect the internet to them
    in my laptops security type are wpa2-personal and Encryption are AES
    and i don’t know what i have to do plz help me
    even i don’t how can i set my router

  13. Krish says:

    Worked for me in 30 seconds and saved me a $39 tech-assist fee from Comcast – you’re my hero!

  14. Anon says:

    Thanks, it worked. Now do you know how to set a Linksys WRT54GS as a Repeater? I got to the step where I use a TFTP but whenever I try, it doesn’t work.

  15. Jason McFarland says:

    good work man, that worked…Thank you.

  16. Santhosh says:

    Worked great! Thanks a million.

  17. Muzo says:

    Thanks alot man, being trying for months to solve problem till i came across your post and it worked wonders within seconds

  18. Jimmy Castro says:

    I had the same issue downloaded sp2 and sp3 from Microsoft direct transferred on usb to my xp pro system and installed sp2 & sp3, the wireless card i configured I set to wpa2 and it authenticated.

  19. Anonymous says:

    JESUS I’ve been attempting to figure this stupid thing out ALLL DAY. Thank you so much for posting this.

  20. Anonymous says:

    Hi there, I tried doing what you suggested and I am still getting the same message… it was working on my MAC before but never on this COMPAQ… and now the connection is not working on both!!
    I am getting on COMPAQ “Windows was unable to find a certificate to log you on to the netwok …” and on MAC it says “cannot connect to Network …”
    I just want to fix one!!! Please help

  21. Rick says:

    Try a new router to eliminate the chance that the router is the only problem.

  22. Anonymous says:

    Hey there, I’ve been trying to figure this out for a day also, thanks for posting the answer! Works great! Cheers.

  23. Anonymous says:

    Thankyou for this, solved the issue quickly

  24. Anonymous says:

    I was stressed for two days…couldn’t figure it out until I stumbled on this page…Thanks a million

    sincerly,

    one happy person

  25. Anonymous says:

    i cant find an “authentication tab” in my settings.
    wadda I do?

  26. Anonymous says:

    where is the authentication tab?

  27. Anonymous says:

    yes! i found it! thank you very much.

  28. Rick says:

    If so, RIGHT click your wireless connection in the Network Connections found in the Control Panel, click Status –> Wireless Properties –> Security Tab

  29. Anonymous says:

    IT WORKS! THANK YOU VERY MUCH

  30. Anonymous says:

    I tried your solution but I am one of those who have all settings on the Security tab disabled.

    So, I used Dlink Airplus Utility which came with my driver to handle all settings. For this you have to uncheck the option “Use Windows to configure my wireless network settings” on the Wireless Networks tab in “Wireless Network Connection Properties”.

    In the Dlink utility select Configure and provide your SSID and authentication passphrase (network key).

    Afzal

  31. Rick says:

    Excellent…I always like to have more than one more solution for a problem since some solutions don’t work for everyone. Thanks for sharing!

  32. Amro 1939 says:

    ThaNKS YOUR COMMENT RESOLVWED MY PROBLEM ON MY TOSHIBA COMPUTER.
    hOPE OTHERS WILL BENEFIT FROM THIS COMMENT

  33. Indigo says:

    Yes u hav it.
    You need to click Wireless Networks once you have right-clicked properties.

    Once you clicked the ‘Wireless Networks’
    go down to ‘Preffered Networks’

    then click your WiFI.

    click properties.
    The ‘Authentication Tab’ Should be there

  34. arun says:

    really great.. worked just fine!!

  35. Kirk says:

    Indigo. THANK YOU! I could not find the Authentication Tab from all of the other directions above. Your directions took me right to it and it worked.

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