Your one stop troubleshooting spot

In the almost 14 years that I have devoted to helping computer users, I have discovered a few computing standards:

• • • • • Many computer problems can be solved by simply restarting the computer.
        • In the event of a mouse, keyboard, monitor, sound, printer or Internet problem, always triple check your cables to make sure everything is plugged in securely.
        • Much to the dismay of computer users, almost all problems were caused in some way by something we did or didn’t do…usually unknowingly or inadvertently.
        • Your neighbor/co-worker/family member/ cannot fix your computer.
        • Very few computer users backup their important data.

With these five basic rules established, use my basic troubleshooting tips for printers, sound, Internet (click here) and other problems BEFORE panicking and before calling tech support. You will be pleasantly surprised how either performing rule #1 above or using these guides can dig you out of a problem rather quickly.

Related articles:

1. Troubleshooting Your High Speed Internet Connection
2. Internet Outages
3. Small details make a big difference
4. Never assume it’s your problem
5. Troubleshoot one step at a time

One Response to “Your one stop troubleshooting spot”

1. Anonymous says:

   September 25, 2008 at 12:34 pm

   As a dedicated computer user who has little – if any – knowledge about the intricacies of computers, I rely on sage advice from folks like Rick and Adam. I read your e-mail each day and keep a readily accessible folder of saved items to refer to when a problem occurs.

   You have saved me a ton of anguish and frustration, to say nothing of some money too. I can’t thank you enough and I can’t encourage others enough to follow my example. You have also made me a better user with your various tips on how to operate more efficiently.

   Gratefully

   Duane

   Reply