Posts Tagged: restore


4
Nov 09

Troubleshooting Your High Speed Internet Connection

What a mess...

photo credit: geo462rge

This tip needs to come back to the front page again. I’ve helped many more people the last few weeks with this issue.

Please print it and hang it by your computer…and send it your friends as well.

I posted this tip many moons ago, but wanted to bring it back to the front page because we have so many new high speed Internet users. Click the Printer Friendly option at the bottom of this tip, print it out and post it next to your computer…you will be glad you did.

Routers take high speed Internet signals and then distribute the signal (route) to multiple computers. Sometimes, however, the signal gets lost and an Internet connection cannot be made. This can be due to multiple reasons, but most can be rectified the same way. Before you reach for the phone or grumble under your breath, follow this simple and highly effective procedure to get your system(s) up and running again.

  1. Shut off Continue reading →


20
Aug 09

Cleaning and removing Antivirus 2009, PAV and others from your computer,

Cleaning

Photo by Jim Grandy

Preventing your computer from becoming infected is infinitely easier and less stressful than cleaning up after an infection.

Search my site for tons of information on setting up your computer for security and techniques to avoid scams. However, if you are already bit by one of the most recent nasty forms of software, Antivirus 2008, Antivirus 2009, Personal Antivirus, Internet Security 2009 among others (software I call extortionware that installs itself on your computer and then poses as Continue reading →


8
Mar 09

Keep track of your original computer documentation and make restore CDs

Trashing old software and mediaLately too many customers have had to wait for repairs on their computers because I needed to order recovery CD sets from the manufacturer. This time and expense can be avoided if you do two simple things when you buy your new computer:

1.  Save all disks and/or documentation that comes in the box
2.  Since most manufacturers no longer send along recovery CDs and operating system CDs, it is up to you make them. Look for a System Tools or System Recover CD wizard in your Programs menu to help you with this task. After making them, put them with the computer’s documentation and keep track of where they are.

Hopefully you will never need these items, but you will be happy you have them when you do need them.

Creative Commons License photo credit: jm3


18
Dec 08

Thwarted by online poker

Today marked my second Linux/Ubuntu casualty in almost 2 dozen attempts. As I’ve learned more about Ubuntu the past couple of years, I carefully selected clients who would have little problems dealing with a non-Microsoft operating system.

You may have read my take on Ubuntu usage for the average computer user before, but here it is again to setup the rest of the story: I believe that any computer users who uses only email, word processing, Internet, digital photography, and maybe a solitaire or mahjong like game can function perfectly and happily in Ubuntu. Those who need proprietary Windows programs or like to buy and try out different types of software will not do well with Ubuntu.

OK, that being said, I consulted on the purchase of an Acer mini-desktop about 2 weeks ago from a local big box. It had a fast AMD processor, 4 GB of RAM, and a 320 GB hard drive and of course pre-loaded with Vista. I took the system home and booted into Windows to create the restore DVD set just in case. To fully boot into Vista took approximately 3:30. At initial boot, it took the computer nearly 19 minutes to finish whatever a Vista computer has to finish when you first take it out of the box.

After completing the DVD recovery set, I inserted my Ubuntu 8.10 CD and restarted the system. Literally 15 minutes later I was browsing the web in Ubuntu after the install CD wiped the hard drive, installed itself, shut down and rebooted. Later I timed the Ubuntu startup time: 49 seconds.

Anyway, the folks who I setup this computer for could not play online poker with Ubuntu. After some quick research, the service they use (I forgot which one), is the ONLY online poker service that needs a Windows download. I could have installed and configured the poker service to work under Wine in Ubuntu, bud didn’t. After hearing that “everything is different”, and they wanted to install Windows based software that was never mentioned before today, I inserted the first Vista recovery CD and showed them how to finish it up. They brought the computer back to the big box for a refund and ordered a Dell with XP and probably spent twice as much as the Acer.

My first Ubuntu failure was a couple of years ago and ended because the woman missed her AOL software and didn’t like using AOL web mail in Firefox. Being approximated 21 for 23 on my Ubuntu converts isn’t bad, and is actually kind of humorous that the two defeats were at the hands of AOL and online poker.


17
Dec 08

Correcting some spyware infections with an often overlooked tool

Some of the nastiest spyware infections can be dealt with easier than previously thought if you try the following steps immediately after becoming infected:

  1. Shut off your high speed modem OR simply unplug the Ethernet cable connecting your computer to the modem or router
  2. Restart the computer in Safe Mode and attempt to run a disk cleanup from the Accessories –> System Tools menu or use the CCleaner or Cleanup program if you have them installed.
  3. Then go to the accessories menu and run System Restore. Choose a date at least two weeks prior to the infection and restore the computer.
  4. After the computer restarts, IF the restore was successful (and it will tell you so), run a full disk scan with your antivirus software and any anti-spyware software you have loaded
  5. Restart your computer again, and this time connect back to the Internet
  6. Update your antivirus and antispyware products and run another full scan

I have had good success with this routine if the infection is caught quick enough (usually within a day or so).


28
Oct 08

Backup Your Favorites (Bookmarks) – Video Tip

Many years ago, I shared with you how to back up your address book. We have talked about how to back up your favorites, but never written it down. This tip will walk you through saving your favorite places in case of a disaster. Even if you have thousands of favorites, they will easily fit on a floppy disk (if you still have one) or better still, a USB Flash drive.

Internet Explorer

  1. Open Internet Explorer
  2. Click File from the menus
  3. Click Import/Export
  4. Click Next
  5. Click Export Favorites
  6. Click Next twice
  7. Click the Browse button and choose your flash drive or whatever drive you are saving the favorites to
  8. Click Next
  9. Click Finish

Mozilla Firefox 3.0

  1. Start Firefox
  2. Click Bookmarks –>  Organize Bookmarks from the menus
  3. Click Import and Backup
  4. Click Export HTML
  5. Choose where to save the bookmarks
  6. Click Save

Mozilla Firefox 2.0

  1. Start Firefox
  2. Click Bookmarks –>  Manage Bookmarks from the menus
  3. Click File –> Export from the menus
  4. Choose where to save the bookmarks
  5. Click Save

AOL

  1. Start AOL
  2. Click the Favorites menu, and click Favorite Places
  3. Click the Save/Replace button. The Save and Replace Your Favorite Places screen will appear
  4. Click Save the Favorite Places for your current screen name
  5. Click Ok. The Save As dialog box will appear
  6. Choose where to save the favorite places
  7. Click Save

If you need to restore your favorites for any of these browsers, follow all the same steps as above except use the Import function instead of Export. For a visual tour of this tip, watch the video below:


29
Apr 08

The $399 Power Computer

Last week, I was charged with finding a computer for a customer who only wanted it for Internet, email, and word processing. He didn’t want to add any games, extra programs, or anything else to it. My first thought, as I was listening to his needs, was Ubuntu. One other request was not to break the bank on cost. Lastly, he told me that he would be hooked up to a high speed cable Internet service.

Upon talking a little more, I explained my idea bout an Ubuntu Linux machine. He asked, “Does it do Internet? Email?” I said, “Yes.” He agreed that it sounded fine to him.

This weekend I perused the big box store ads in the paper as I do every Sunday morning and found the deal I was looking for at Best Buy. For $399, the package included an AMD dual-core processor, 1 GB of RAM, 19″ flat panel monitor, AND a printer! It came with Windows Vista Basic, but I wasn’t planning on leaving it on there anyway.

I called the customer, and they agreed to meet me there and purchase the system. They also decided that it would be fun to Skype their family from time-to-time, so we added an inexpensive web cam to the mix.

When I fired up the computer to make some restore CD’s (just in case), I left everything as is and timed the boot process with Vista; 4 minutes 45 seconds. And of course, trying to do anything, I got the obligatory “Are you sure you want to do this?”

Ubuntu 8.04 came out this week, and I inserted one of my freshly minted Ubuntu installation CD’s into the computer and restarted. Less than 45 minutes later (90% of it hands off time), I started working with the new Ubuntu system. Boot up time: 54 seconds! The printer was installed, the web cam was installed, I downloaded, installed and configured Skype, and setup his Yahoo email account for easy access.

To do all of this on the machine I bought, had I left Windows on it, would have taken twice the amount of time, and he would have had less features.

Moral of the story:

  • Ubuntu is a real compelling option for many computer users. In fact, for computer user similar to the customer I described in this article, I think Ubuntu should be the first option to consider.
  • Ubuntu improved performance and function over a Windows machine is impressive. Buying an inexpensive new computer, less than $600, and replacing Windows with Ubuntu will give you a faster, safer, and more functional computer. In fact, its performance and function will rival a Windows system of twice that cost and be much safer on the Internet.
  • Ubuntu allows you to play games, surf the Internet, send and receive email, download your digital photos and work with them, play and burn CD’s, play DVD’s, and much more. 

14
Apr 08

Curbside Recycling

When I help people setup a new computer, camera or printer, the standard question asked by the new gadget owner is; “What shall I do with the old one?” I think that the value of tech curbside recycling is highly undervalued.

Curbside recycling involves hauling your old hardware out to the curb and just leaving it there. In most moderately busy neighborhoods (HOA’s rules aside), a piece of technology on the street will be snapped by a collector or hobbyist in less than 48 hours and often much quicker. The item gets reused or put to work in someway, you didn’t have to fret about where to take it and haul it long distances, and the device more than likely won’t end up in a land fill…a win-win-win situation.

Other suggestions I give for recycling old computer/tech gadgets include:

  • Donate to a church or organization (most schools no longer accept old computer donations)
  • Drop the item off at a Goodwill or Salvation Army store if they will take it
  • Find a neighborhood garage or yard sale and leave the item with them if they don’t mind
  • Many cities have a toxic waste and technology waste collection day or ongoing site to take these types of items
  • Put an ad in the local paper to give-away your item. Most newspapers don’t charge for this type of ad
  • Use online services like Freecycle or eBay to get rid of your old tech.
  • For old cell phones, check with your cell phone provider, many offer free recycling and donation for your old cell phone

When it comes to donating a computer or laptop. Make sure you first erase or physically remove the hard drive. You don’t want to expose yourself to identity thieves by giving away a computer with potentially telling information on the hard drive. If you leave the hard drive in the machine, and your system came with recovery CD’s, use them to restore the computer to its original state and delete all of your data at the same time. If you want to leave the hard drive in and don’t have recovery CD’s, use Boot and Nuke or Active KillDisk to securely and completely destroy your data.

The bottom line on getting rid of your old tech, is that it can probably be used by someone, somewhere. Don’t just chunk it into the garbage, use one of these easy and quick ways to extend its life.

 


26
Feb 08

Photoshop Restoration in Elements

Tips and tricks for restoring old photos and removing blemishes digitally

Meeting notes from 02-26-08

Tools needed:

A good scanner

For prints, almost any scanner will do pretty well, but if you are doing small photos, slides or negatives, you will probably want to go with a nicer Epson scanner such as the  Epson Perfection 4490. These scanners offer transparancy scanning for slides and negatives as well as very high 4800 dpi resolution for well under $200.

Scan all images at 600 dpi. The smaller the photo, the higher the resolution. Scan slides and negatives at the highest optical resolution possible (4800 dpi in the case of the Epson mentioned above).

After you have scanned the image in, you will want to save it under two different names such as, “original” and “restored.” This provides a backup incase you need to go back to the original file.

There are two tools that you will use often in Photoshop Elements while restoring photos – the Healing Brush tool and the Clone Stamp tool. Both do essentially the same thing, but the healing tool blends and repairs the photo a little better.

For tips in Photoshop on how to use these tools, you can press the F1 key while using Elements for some very handy tips and tutorials. 


17
Oct 07

Troubleshooting 101

By now many of you have figured out that computers are unruly beasts. They seem to be fine one day and schizophrenic the next. As a person who troubleshoots computers for a living, I’m going to let you in on a little trade secret.

When something on your computer seems to be a little left of center, stop and ask yourself three questions:

  1. Have I installed or deleted any software (computer program) in the last day or so?
  2. Have I installed or uninstalled any hardware (mouse, scanner, printer, camera, etc) in the last day or so?
  3. Have I shut down and restarted my computer in the last day or so?

If you answer ‘no’ to all three questions, then shut down your computer for a minute or so and then restart it. An overwhelmingly large percentage of the time, this action alone will correct the flaw.

If you answered ‘yes’ to question one or two, then retrace your steps and make sure that everything installed as planned, or try uninstalling (or reinstalling) the most recent item and see how your computer reacts. If it works fine, then one of the new items added (or items taken away) has caused the problem..

If problems are still occurring and you use Windows XP, try using System Restore which I describe here.

And finally, ALWAYS check your computer cables. Cables can be jostled loose through moving a computer or animals wagging their tails or becoming entangled in the mess of wires. Making sure they are securely plugged in cures many a compute ailment. Just remember to shut the computer off before checking the plugs.