address bar

It always amazes me (even after ten years) how unintuitive computers can be for many users. One call I fielded today was from a computer user who has been using computers for many years, but had a befuddling question. She was trying to browse to her bank's web site, but couldn't get there. After talking with her for a few moments, it became apparent that she was typing the address to her bank in a search engine's search box instead of the address bar. The clue came when she exclaimed, "I get a list of credit unions instead of my own."

 

I explained to her that if she knows the address of where she wants to go, use the long white address bar at the top of the browser.