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AVG

Security is Paramount

I’m posting from the road today as I sit waiting for my last customer. An earlier customer made a neat comment/observation. She said, "Geesh, I didn’t realize there was so much to setting up the security on a computer."

She had an expired version of Norton that we uninstalled. Then I loaded AVG Antivirus, Zone Alarm Firewall, and Windows Defender. Security setup seems time consuming and tedious during setup, but once installed properly it can work autonomously. The little extra time spent up front pays dividends down the road with decreased support calls and repair costs.

Why we recommend the stuff we do

Our listeners and subsribers have probably heard me say, "Don't let your kids fix your computer, no matter how old they are or who they work for."

I say this because many of my appointments come as a result of a full grown son or daughter who "works for Microsoft" or  "Is a computer tech for ___________ University" coming home and "fixing" the computer.

I have no doubts that said son or daughter is great at what they do while they are at their work, but there is a big difference between working in a controlled environment like a business or school and working on dozens of computers a week in completely unassociated environments.

You have a virus, it is called Norton

I had one client today who had setup an appointment for me to get rid of a virus. Every time they turned on their computer and/or logged into their email, an error would pop up.

The error in their email was so bad that they couldn’t even read their messages.

I noticed that all of the errors were related to Symantec – the company that makes Norton.

I removed Norton and installed AVG. All of a sudden the "virus" was gone. The computer was faster and all errors were completely gone.

They said that they were going to take the money that they were saving by not upgrading Norton and apply it to a new DSL connection. I love to see people make smart decisions with their computer.