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Solving some sound problems

I helped a client over the phone today who had a sound problem. She could hear the Windows startup and shut down sounds, but could not listen to a CD or any Internet audio/video. After confirming that the Window's sounds did work (by going to the Control Panel, then Sounds, Speeches, and Audio Devices), I had her insert a music CD. A few seconds later, Windows Media Player appeared and she said the picture was moving and the time line was also moving, but no sound. I had her double-click the little speaker by the clock and ensured that all volume levels were up and nothing was muted. 

The only culprit left was the sound adjustment in Media Player itself. Like all media players, Windows Media Player has its own volume adjustment and mute setting. Turns out that Media Player itself was muted. The moral of the story? If system sounds are working through your speakers, but CD's or other audio content does not play; check the volume and mute settings in the plaer.

Is the iPhone another Newton?

iphoneFor those of you who don't remember the Newton, it was Apple's first and last foray into the handheld computing market back in 1993. Although it was ground breaking and unique, it was a little ahead of its time and definitely too expensive. The Newton was a little too big to be called a true handheld computer and only worked with a heavy, built-in rechargeable battery. Just three short years later, a small company just down the street from Apple called Palm, introduced the Palm Pilot. It was less than one-half the size of a Newton, ran on a single AAA battery, had an ingeniously accurate handwriting recognition system, AND could synchronize data easily with a PC or Macintosh computer.

Fast forward to this week. Steve Jobs gave his usually raucous key note address at the annual Apple convention known as Macworld Expo. He reached into his pocket and pulled out a device slightly smaller than the Newton, but bigger than a Palm Pilot, and he pronounced it as the iPhone (already in legal trouble with Cisco who claims they own the rights to the name). Apple has been on a tear for about six years now the introduction of the iMac all-in-one computers, the iPod, and iTunes. Trying to capitalize on their recent successes, they decided to enter the "smart phone" market.

A smart phone is defined as a cellular phone that can also be used to synchronize contact, calendar, to do lists, and documents with a computer. They also have a full QWERTY keyboard built into them. These types of phones are extremely popular amongst the geek sector and the 'wanna be' geek sector. Blackberry handheld email devices made email mobile, then Palm introduced the revolutionary Treo smart phone and remains the top vote getter in this market. One problem plagues the smart phone market; there aren't that many geeks. Despite seeing how incredibly useful and versatile a Treo phone can be, most people scoff at it's size and say, "It's too big! I could never carry that thing." Treo's tip the scales at just over 5 ounces and measures: 4.44" H x 2.3" W x 0.8" D. One other factor hinders large scale smart phone sales; many computer users barely understand their computers let alone try and use a smart phone.

Back to the iPhone. Let's start with its dimensions. It weighs about

Porn doesn’t just happen

OK, I'm letting the cat out of the bag: web based porn is NOT magic. I always smile inside when I here people tell me that porn ads or images suddenly appeared on their computer. In more than 12 years of browsing and researching on the web (and I have put in a few hours), I can tell you that porn has never suddenly appeared out of thin air. I can also honestly say that I have never 'run into' porn by searching the web. Is it because I have some great anti-porn software on my computer? No. Is it because I have been lucky? No. 

The reason why it has never suddenly appeared on my computer, my wife's computer or my kid's computer in almost 15 years of online browsing is that porn originates from only three possible places:

No AM Radio in iPods and other portable music players

There are so many MP3 players on the market that they now all look the same. The iPod, the Sansa, the Zune, the Zen, there really is no difference. Sure one may be a little more popular and another may be more compatible with non-proprietary formats and software, but in the end they all have the same set of features.

Pretty much every manufacturer, except for the iPod, features a built-in FM radio. The built-in radio is the iPod's right mouse button. For almost 20 years consumers tried to tell Apple that they needed to have two buttons on the mouse. Apple spent 20 years trying to convince the consumer that as long as you didn't mind using both of your hands in keyboard combinations you really didn't need two buttons on a mouse. Almost two years ago Apple gave in and started supporting the two button mouse.

Good security can only do so much

One of my customers today had a problem with general computer slowness, pop-ups and couldn't hook up to their cable connection. This particular client is well known to me because I help clean up the computer on a fairly regular basis. My advice is always the same:  don't use free download services (Bear Share was loaded), online poker sites are known spyware beds (two different online poker programs were loaded), please use the proven anti-virus and anti-spyware software that I install and configure (my software was deleted in favor of the super secure AOL Security Suite).

After removing the AOL security suite and re-enabling the high speed connection, I installed AVG Anti-virus and Anti-spyware. Just doing a quick scan with the Anti-spyware program yielded more than 80 spyware problems which AVG then dispatched of quickly. Is this a slam of AOL? No, just a factual account of yet another example of what I find on computers that use sup-par security systems.  To be fair to the AOL system, the computer user engaged in practices that would tax any computer system, but the problems would not have been nearly magnified with the security setup that we recommend.

Gadgets yield more gadgets

I have helped several people buy new computers lately. I don't sell computers or any other hardware so I am more of a personal shopper than a salesman when it comes to guiding people through their purchase.

I think it's funny how gadgets always seem to yield more gadgets. Here is a short flowchart of how this process works.

1. A client calls and says that they need a new computer. They ask my advice on what they should get for just basic stuff like email and word processing. "I don't need anything fancy."

2. I suggest a basic system that will handle all of their needs and a little more.

I’m not going to tell your kids what to do but…

I had one of my longest appointments ever today as I cleaned a computer free of almost 15,000 viruses, setup a network, installed a wireless card, removed bad security software and replaced it with AVG, did troubleshooting on a fax machine problem and installed Firefox.

I even left for lunch and to another appointment for a while. The appointment took 5 hours not counting virus scans (I went to lunch and another appointment once I saw that there were more than 500 viruses.)

Of course my client was curious how so many viruses got on the computer. I had to explain that it was all caused by infected files that were downloaded through a file sharing program.

One man’s search for a banjo

I decided a few weeks ago that I want a banjo.

Why? A few weeks ago I realized that everything I do is digital. I do a lot of digital photography, I spend my day working on computers, for relaxation I play XBox. I feel covered up in 1s and 0s.

Once in a while, I want to get away from the digital world and do something analog. I am not a guy without hobbies and interests, but I think I am ready to switch some gears with what I do with my free time.

What does this have to do with computers?

Well, when I guy decides to start something new, there is one place he should start… the Internet.

Organizing and Backing Up Photos

Getting organized:

The best way to get your photos organized is to start with a system that works for you.

My system is to create a single folder for all my digital photos on my hard drive. Inside that folder, called "Digital Pictures," I place a sub-folder for each month of the year. In each month's folder I may place more folders for each activity held during that month.

For example: Digital Photos –> April –> Easter –> Grandmas

I then place the digital pictures into their respective folders.