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So, what’s wrong with AOL?

Everybody is picking on AOL this week. MSNBC had a huge story on the poor quality of AOL's customer service and (as Rick pointed out) AOL made it to number one on PC World's "25 Worst Tech Products of All Time."

So, what's wrong with AOL? I will use an analogy to explain. Imagine a small pioneer road in the early 1800s. In the early days of roads the shortest distance between two points was any path that started and ended in convenient locales. How fast the road was to travel, the smoothness of the road, and the incline made little difference.

The nuts and bolts of setting up a computer

It seems that we are in a computer buying season. I have several appointments this week to setup new computers. While we have a number of tips on the site about how to setup a new computer for safety, we don’t have much written about the physical setup of the system. Here are a few tips to get things setup quickly and efficiently.

1. Start with the big parts – Don’t take every cable and disk out of the box, just remove the big pieces and set them in their place. The trick to getting large pieces out of the box is to open the box then turn it over. You can then pull the box off the top leaving a neat pile of components.

Remember to Logout from Financial Sites

Millions of computer users now bank and trade online. The convenience of online banking and trading is not disputed, but some still wonder about safety. All large banking institutions take the time and effort to shore up security from their end to protect you and your transactions. They also know that if they don’t provide the best in security that they won’t be in business very long.

 However, no matter how safe our banking and trading institutions make the process, we computer users still have some responsibility as well. To insure your safety online when performing financial transactions, follow these steps:

Changing Shortcut Icons – Video Tip

Lately many of our tips have focused on Internet and computer safety and security. As important as these topics are, computers still do have a fun side. In fact, Adam and I often refer to computers as the ‘hot rod’ of the new millennium…you can customize it to your own liking. In today’s tip, you will learn how to customize boring old shortcuts on your desktop. Since Windows 95, Microsoft gave users the ability to change icons to suit their own tastes, but this feature doesn’t get practiced very often.