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startup

Solving some sound problems

I helped a client over the phone today who had a sound problem. She could hear the Windows startup and shut down sounds, but could not listen to a CD or any Internet audio/video. After confirming that the Window's sounds did work (by going to the Control Panel, then Sounds, Speeches, and Audio Devices), I had her insert a music CD. A few seconds later, Windows Media Player appeared and she said the picture was moving and the time line was also moving, but no sound. I had her double-click the little speaker by the clock and ensured that all volume levels were up and nothing was muted. 

The only culprit left was the sound adjustment in Media Player itself. Like all media players, Windows Media Player has its own volume adjustment and mute setting. Turns out that Media Player itself was muted. The moral of the story? If system sounds are working through your speakers, but CD's or other audio content does not play; check the volume and mute settings in the plaer.

55 Minute Uninstall

Wow, it would have almost been faster to backup the data, reformat the hard drive, and reinstall everything from scratch. The long install was of the grossly over programmed Norton Internet Security Suite. Here's the breakdown of my appointment:

8:26am Arrive at customer's house. He tells me that his computer is running extremely slow.
8:32am I sit down and hit the power button on the computer.
8:36am
Still staring at the Windows XP startup logo, I ask the customer to bring in the laptop since he wants me to look at it also.
8:40am
The laptop is booted up and I'm already looking it over.
8:41am
Desktop is finally up…9 minutes!! Yikes!
8:46am
Add/Remove programs is finally up and the list populated. I find Norton Internet Security and click the Remove button.
9:41am
 55 minutes later, I can finally work on the computer. The actual uninstall procedure took about 50 minutes and then another five for it to reboot after removal of Norton.
10:07am
 		I installed and updated both AVG Anti-virus and anti-spyware, tested the Internet connect, tested MS Word (which wasn't working at all an hour earlier) and started the AVG scans all in this past half hour.

The moral of the story is that Norton products slow down even the fastest computers significantly more than any other security product. The installs are long, the updates are long, the uninstalls are long, and the protection is mediocre. Please, save yourself money, time and grief and don't buy or install Norton products on yours or other people's computers.

Changing the XP Startup Logo

Warning: If you mess something up, your operating system may not boot. 1) First, create an image that you want to use. Paint is the easiest to use. It has to be 640X480 and 16 colors(not 16 bit). Save it as “Boot.bmp“. 2) Copy Boot.bmp to the C:\Windows\ directory. 3) Right click on My Computer > Properties > select the… Read More »Changing the XP Startup Logo

Count your processes

"My computer is running slow." This complaint tops the list as the number one computer owner complaint over the past few years. Once an infliction for older computers only, slow computer syndrome (SCS) can affect even the newest and most powerful of computers. With Windows XP, there is one quick barometer that you can use to test the health of your computer; the Processes list. Too many processes running automatically at startup can indicate either a poorly configured machine or sign of a serious computer problem related to viruses, spyware or both.

In the Windows world, a process is a program (or part of a program) that is currently running. Microsoft Windows itself starts at least fifteen to twenty processes when we turn our computers on for the day. Over the years, I have developed a mental chart that allows me to quickly assess a computer health just by looking at the processes running upon a fresh boot (start) of a computer:

  • 25-34 Processes – Excellent
  • 34-39 Processes – Good
  • 40-44 Processes – OK
  • 45-49 Processes – Fair
  • More than 49 Processes – Poor

The numbers are purely anecdotal based on my experience with thousands of computers. However, they also offer a good way to quickly get a handle on where to start with a computer.

To view which processes are running on your computer (Windows XP or 2000 only), push Ctrl+Alt+Delete on your keyboard OR RIGHT Click on a blank part of your taskbar then click Task Manager. After the Task Manager appears, Click the Processes tab. In the lower left corner of the Processes tab window, the total number of processes will be shown.

Windows Processes

Use my chart to gauge the health of your machine right at startup before you open any programs. If your system has more than 45 processes running at startup, you should search our site for two different terms: Spyware and MSCONFIG . You can use the tips listed under these topics to reduce the number of processes that start automatically with your system. In some cases, you may need to employ the help of an experienced computer professional to help safely reduce the number of processes (thus increasing the health and speed) of your computer.

For those that like to tinker with their computer and want to know what some of the cryptic names you will find in the Process list are, use the following sites to sleuth out the Processes listed in your Task Manager:

MSCONFIG: These items are unneccessary

We talk about the Microsoft Configuration Utility (msconfig) so much, that we have a t-shirt available for it in our store. Msconfig is accessed by:

  1. Click Start
  2. Click Run
  3. Type:   msconfig
  4. Click OK

Once in the utility, you want to click the "Startup" tab. Here is a list of some the programs that can be safely unchecked. After doing so, click OK, and restart the computer as instructed and your computer should run just a little better.

  • jusched – Java update utility
  • realsched – RealOne Player update  utility
  • qttask – QuickTime system tray icon
  • realplay – automatically starts RealOne Player
  • Microsoft Office Fast Start – a starter program to help launch Office applications a hair faster
  • Anything Adobe – Adobe Reader is used so seldom, that having it start its utilities every time we start our computer is a waste of precious computing cycles and resources
  • Sonic Update – update utility for Sonic CD burning software
  • Kodak Updater – This update utility from Kodak really eats at performance
  • Music Match or mmplayer – an audio player that has no business starting automatically
  • iTunes Helper – especially if you don’t use an iPod. If you do own an iPod, it isn’t a necessary program to run at startup
  • AOLSP Scheduler – And anything else labeled with AOL…again,  unnecessary to start all this stuff at startup.
  • Microsoft Works Calendar or Update – neither should start at boot up
  • Money Express and/or Agent – related to Microsoft’s Quicken like program "Money"
  • Qagent – Quicken utility
  • Quickbooks Update – Quickbooks updates can be initiated from Help in the Quickbooks program. 
  • Tkbell – related to RealOne player
  • Iomega – related to Iomega external or internal drives and how icons are displayed
  • Reminder – Greeting card programs of various brands. If you don’t use the reminder program, uncheck this box. 

These are the most frequent programs we come across that do NOT need to start automatically. Unchecking the boxes in msconfig has absolutely no effect on running the actual programs. For more information on what the heck is starting up automatically on your computer, check out this easily navigatable list. 

 

Windows XP Repair Option

I was ‘back in the saddle’ today after a hiatus last week for spring break with my kids. Helped a client out with a problem that, fortunately, isn’t too common, but common enough that it warrants its own tip. It applies to Windows XP only and you might need to try using it if you cannot boot your computer up to anything other than the startup menu screen (where you get the option to start in Safe Mode…see picture).

If after turning on and off your computer a few times to try and get your desktop to come up, AND you can’t get into Safe Mode using the menu shown, AND using the "Last known good configuration" option don’t work, try these steps:

How to Format Your Hard Drive and Reinstall Windows

WARNING:  I have done my best to outline the steps in this somewhat arduous task, but undertake this procedure at your own risk. Because of the vast differences in hardware and software, I cannot possibly cover every nuance. Please use this Tip as a guide and not the end all. AND BE SURE TO BACKUP ANYTHING YOU DON"T WANT TO LOSE PRIOR TO UNDERTAKING THE TASK!

Since many of the sites that I used to refer listeners to regarding this subject have either disappeared or no longer have the information, I am starting a multi-part tip outlining the steps to reformat your computer. In this week’s tip, I’ll explain the what, why’s, and when’s?

What does it mean ‘format my hard drive’? Formatting a hard drive erases all current information (for all practical purposes) and let’s your computer start with a clean slate. Formatting deletes all applications AND data from your computer. The process itself requires very little technical know how. What comes after the format involves the techy knowledge.

Why would I need to format my hard drive? If your computer uses Windows 95/98 or Me, I recommend formatting and reinstalling Windows at least every two years as a maintenance routine. Performing this routine purges your computer of any little errors and irritations that have cropped up and thus makes your computer feel and run like ‘new’ again. You also would need to format and reinstall if you have encountered innumerable error messages or encounter a runaway virus.

When should you perform this purging and restoration of your computer? I answered that question along with the ‘why’ above….at least every two years for any Windows version but Windows XP. Windows XP appeared almost two and a half years ago and has proved to be quite stable and resilient so I’m reserving judgment as to how often it should be done for XP.

If you use a name brand computer like HP, Compaq, E-Machines or even some Gateway systems, they come with a disk or disk set (on CD’s) called "Restore Disks". These disks make the process very easy. Put the disk in, shut your computer off, turn it back on and follow the on-screen instructions. REMEMBER, this will erase all data on your computer, so backup anything you don’t want to lose.

Another Safe Mode Boot Command

I mention entering Safe Mode many times on the show to help people solve problems or perform system utilities. Safe Mode is used when there may be a problem with your monitor or other device drivers required to start Windows normally. Safe Mode uses default settings and a minimum amount of device drivers to run Windows.

The screen, in safe mode, displays only 16 colors (ugly) and all the icons seem out of place and abnormally large. In safe mode, Windows prevents access to CD-ROM’s, modems, sound cards and other hardware ‘extras’. 

I usually recommend users press F8 after the machine starts to boot up. However, I recently discovered another method of getting into Safe Mode. All you need to do is hold down the CTRL key at the first sign of any text on the screen during boot until the Microsoft Windows 98 Startup Menu appears.

This method may be easier than the F8 method because of the timing involved using the F8 key…start pushing the key too late and Windows will boot into normal mode.

Again, safe mode is primarily for troubleshooting purposes or performing some key system utilities that don’t run for you in regular mode. Here are some past tips where we mention Safe Mode:

Using the Resource Meter

Lack of memory can cause many of the most common computer problems. Learn how to keep track of your computer memory and what to do about it using the Resource Meter. 

Windows 98 and Me usually have this feature installed by default. You can find the resource meter by clicking on Start –> Programs –> Accessories –> System Tools –> Resource Meter

Windows 95 users may need to install the feature by going to the Control Panel –> Add/Remove Programs –> Windows Setup –> Accessories.

Once started, you will see a little green indicator in your  system tray by the clock. Float your mouse over it to see a readout of available memory. You need to only concern yourself with the first number (System). If this number falls below 50%, you increase your chances of lockups, illegal operations and other unwanted side effects. So, save your work and restart your computer when this number falls below fifty.

If you want to have the program start up automatically with your computer, then drag the Resource Meter icon to the Startup folder in Programs.

Stopping the Starting

Are you having a tough time figuring out how to get some programs from automatically opening every time Windows starts? Then this tip is for you.

If you are using Windows 98, then the method is easier than with Windows 95:

1. Click on Start
2. Click on Programs
3. Click on Accessories
4. Click on System Tools
5. Click on System Information
6. Click on the Tools menu
7. Click on System Configuration Utility
8. Click on the Startup tab
9. Now simply scroll through the list of programs that are automatically starting, and uncheck the box next to them.
10. Click OK twice and restart your computer, that?s it!