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I love learning. My goal is to learn something new every single day I open my eyes. Luckily, I learn multiple new ideas, techniques, or facts every single day. When it comes to my job troubleshooting computers, I believe anyone can do it if they follow the formula I use.

1. You need to be able to be able to learn and learn quickly. Computers, software, peripherals and the infinite combinations of them change at a rapid pace. Learning to be flexible and adaptable is a must.
2. Remember and/or document solutions that you discover so you can use them again. 
3. Work with as many different computers and situations as possible. Every computer is different than the next because of the way they are configured, what software is installed, whether the software has been updated, what security packages are installed, and more make every computer a unique challenge. The more of them you work with, the better your foundation becomes for the next one.
4. Read as many online troubleshooting blogs, tech newsletters, support pages, and magazines as you can possibly digest. And again, document and/or remember the information that you deem the most helpful or applicable to everyday computer users.
5. Hone your Internet searching skills (I use Google almost exclusively) so you can quickly find answers to problems you may have not yet encountered. When I say hone your skills, I mean learn how to properly word a search phrase and re-word it if necessary. Learn how to quickly scan the results of a search for the most logical and applicable result. Learn how to use tabs in your browser to make your searches and reading even faster. Learn how to discern which possible solutions apply to your specific situation. And finally, learn how to properly implement the solution you just found.
6. Learning to carry out a solution requires that you to learn how to safely and properly make use of tools like Windows Device Manager, the registry editor, the command prompt, task manager,  computer management tool, anti-virus, and anti-spwyare scans to name a few.
   
7. Always keep track of the steps you take as you work towards a solution. By keeping track and leaving yourself some bread crumbs, you can often back track if a solution results in a dead end and you need to star over.
8. And most importantly, follow Harry Callahan’s (Clint Eastwood) advice, “A man’s got to know his limitations.” Computer problems can eat up more time than a late night infomercial. Know when to walk away and re-evaluate a situation.

I’ve laid out most of the steps and techniques I use every day to solve computer problems. Feel free to use them and develop your own skills. When you decide that you need more help, follow Callahan’s advice and then call in the professionals.