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Quad Core Processors

I setup my first Quad Core processor computer today. It wasn’t for me, unfortunately, but I was impressed with the machine. My client ordered a Dell XPS Intel Quad Core machine with 4 GB of RAM and Windows XP. It was easily the fastest computer I have seen to date. With all that RAM, a 256mb video card, and the new Intel Quad Core processor everthing literally flew on this machine. One example is Adobe Photoshop Elements version 5. On most computers with 512 to 1 GB of Ram, Elements takes between 30-60 seconds to fully load. On this mahine today, it loaded in less than 10 seconds. I was floored.

It’s the basics baby…5 of them

A customer of mine commented earlier in the week that he was “amazed” at my knowledge of computers. I thanked him then replied that all of my knowledge could fit in the head of a thimble. And it’s true. Many days I stew over how much more I would like to know and learn about computers, technology, programming (which I know butkus about), web design, and web marketing.

One reason I have been successful in supporting people and their computers is that I stick to the basics. Similar to cars, unless you REALLY know what you are doing and you don’t mind spending HOURS and HOURS troubleshooting a glitch, computers shouldn’t be expected to handle anything you dish out. Here are my five simple rules to living in harmony with your computer or any technology gadget.

How to Remove the Greeting Card Virus

Adam and I first mentioned this nasty little virus earlier this spring on our radio show. The email that spreads it poses as an electronic greeting card from your friend or relative. Because the email is so poorly constructed, is never from a known address, and the link it displays in the body of the message is a number (NEVER, EVER Click a link that is constructed of a number, ex: http://91.188.176.15/) we didn’t put much credence in how much damage it could do.

Mission Accomplished


Ubuntu Desktop As I wrote about on Friday, this was a busy work weekend for me. I think three of the computers I worked on offer an interesting comparison in operating systems.

One laptop was a brand new HP with 2 GB of RAM and Windows Vista, but the owner wanted me to install Windows XP and take off Windows Vista. He uses it primarily for traveling and downloading his digital photos while traveling and just didn’t like the lack of speed with Vista. The install of Windows XP went smoothly, but finding some of the XP drivers for it took quite a bit of looking around. All is running well now, and the with 2GB of RAM and a dual-core processor, the little laptop is very fast. Bootup time is under 70 seconds.

The next laptop was another Vista machine with 1 GB of RAM that a client bought for her mom who is a first time computer user and is 83 years old I believe. She will take the laptop with her to Connecticut next week. I took off all the pre-installed junk and installed AVG anti-virus and configured a Gmail account to work with Windows Mail (Vista’s version of Outlook Express). Because her mom has some sight problems, I bumped up the text size and DPI setting to make it easier to work with for her. Also, I disabled all of Vista’s fancy eye candy and effects. Despite all these tweaks, the computer still

All Q&A Session – July 2007

I don’t do it too often, but this month I decided to hold an all Q&A (2 hours) user group meeting. It truly is amazing how many questions 30 or 40 ravenous computer users can generate. Sometimes one question leads to another, and an entire “topic” can take up a half hour. You have to be at one of the meetings to truly experience the type of knowledge and information that gets shared and explored. Some of today’s topics included:

STOP BUYING NORTON PRODUCTS!!

We write a lot about this subject because we continue to see friends and family members trying to help their parents, neighbors, siblings, etc with their computer security by buying Norton security products. We have proved over and over that Norton products don't protect as well as our current recommendations of AVG or Avast Antivirus, plus they slow down computer systems tremendously and in some cases lock them up so they aren't usable.

So, PLEASE do not buy Norton products for yourself and help your tech buddies and families by recommending that they not pollute their systems with these inferior products either. 

Spyblocker: My first nasty Vista spyware and repair success story

I am writing this from a client's house. Typically I wouldn't work on the site while I am on the clock but since I have to sit and wait for they repair scan to finish, I might as well tell you why I'm here.

It all began with a call this morning. My client said that she could move her mouse but it wouldn't let her click on anything. Luckily I had time available to see her in the afternoon.

When I got here I took the computer into safe mode where I discovered two strange things.

1. A windows kept popping up telling me that Windows Explorer had a problem and needed to be restarted. Followed immediately by a window that said that the problem couldn't be repaired. Or vice versa. I don't remember which order the windows were coming up.

Properly Uninstall Norton Products

How to get rid of Norton Antivirus:

1. Go to Start – Control Panel (Start – Settings – Control Panel)
2. Open Add/Remove Programs
3. Now you will want to remove the following items:

  • Anything that says "Norton" or "Symantec" in the title.

  • LiveUpdate

  • LiveReg

4. Restart your computer when prompte

512mb is not enough

512mb of RAM is not enough for Windows Vista…any flavor. Vista has been out almost three months now, and I have setup almost a dozen Vista machines. Thankfully, they are rolling out slowly. All the machines I setup, until today, came with 1 GB (1024mb) or 2GB of RAM. And although not blazing, the computer's ran at an acceptable speed.

I just finished spending nearly 2.5 hours setting up a laptop with Vista Basic and only 512mb of RAM. It was painful. Normally, I can clean all unwanted and trial software (crapware) from a new computer, install and update AVG Antivirus, optimize the startup and Internet settings, shut off unnecessary special effects, setup email and test both email and the Internet all in under 1.5 hours. This little laptop required extraordinary wait times to get anything installed or uninstalled. Very frustrating.

Is this a test?

Today I had an appointment that spanned almost every area of what I do on a daily basis. The appointment lasted roughly three hours.

In that time I…

Helped setup a new iMac. She is making the switch from Windows and wanted some of the features that she was used to in her PC. I set her computer to ask for her password whenever it was turned on or came out of sleep mode so her kids couldn't get online without her permission. I also setup a gmail account and a POP3 email program that worked like Outlook Express.

  • Consulted her on ways of getting better range from her wireless network.
  • Tuned up her kids' computer and removed lots of