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The string theory of personal computers

One of the most common questions I get as I work on other peoples’ home computers is, "Where did you learn all of this stuff?’

Today I setup a large office copier on a business network. It is the first time I have ever set up such a thing.

It seems like at least two or three times per month, I fix a problem that I have never seen before. It is the ultimate in on the job training, however it is not voodoo or a vast supply of knowledge that allows me to do theses miracles.

Over the years I have discovered the string theory of personal computing.

Email Updates from HelpMeRick.com

Last week, I initiated a new service here at HelpMeRick.com that allows you to get email updates (including the newsletter) about the site. Once per day, you will receive an email with any new content we have posted to the site. No spam, no fuss, just nicely formatted updates from the site.

The service is called FeedBlitz. Click the little FeedBlitz icon found in the upper left hand corner of all our web pages and then fill out the short form to subscribe to the updates. You can also click right here to subscribe.

We would love to see that little subscription number get into the 10’s of thousands or more!

As you know, we have been working hard to get our newsletter problems cleared up since they started earlier this summer. Unfortunately, some services are still marking the newsletter as spam.

Using our new FeedBlitz service will allow you to not only get the newsletter, but also help you keep on top of all the happenings here at HelpMeRick.com. Give it a try! And tell all your tech friends about it as well!

Is anyone out there?

There is no doubt in my mind that our site has the most relevant and easy to understand computer information for the average and beginner computer user. Unfortunately, the average computer user doesn’t know how to browse the web well and has trouble finding the information they need to know.

Search engines are confusing. Searching a web site is even more baffling. These computer users do well when they have a recipe of what to do in front of them or can watch someone else perform the steps.

Enter the above average computer user…YOU!

We desperately need your help in spreading the word about HelpMeRick.com Your neighbors look to you for help and computer advice. Your co-workers look to you when they need to find a lost file. And of course your family knows that you know the answer to their latest computer dilemma.

Unofficially, YOU provide tech support for a multitude of computer users. Those computer users you help need to be visiting HelpMeRick.com to help get answers to their questions and to improve their computer knowlege. You can help them get the computer education they need by using the thousands of answers we provide here at the site.

Send your tech support charges links via email to the exact answer to their question at HelpMeRick.com. No reason for you to have reinvent the wheel.

  • Grandma needs to know how to send an email attachment. Send her here.
  • Dan across the hall from you at the office would like to know how to organize his photos easier and then email them. Send him here and here.
  • Your neighbor, McElroy, is supplying free Internet to the neighborhood, unintentionally of course, but can’t get his kid’s computers to print to his printer. Send him here.
  • Your sister-in-law called and said that there computer is so slow that the household is almost at full mutiny. Print out the tips found here and mail them to her because her computer is so hosed that the Internet connection is unusable.

Get the picture? Help us, help you. Help us, help your friends.

Then tell your friends to visit HelpMeRick.com often so they don’t get in these messes to begin with or can learn new skills that make them more productive computer users.

And finally, let them know that they also should send their friends, family, and co-workers to HelpMeRick.com for education and computer help. Knowledge is power, and powerful computer knowledge can be found right here.

Blogs and Blogging – October 2007

Definition


The word blog derived from web + log. Blogs became well known during the 2004 election process, but have been around since at least 1999. They started out as simple online diaries comprised of primarily text entries sorted by date…newest to oldest. Gradually, they morphed into full fledge web sites containing images and video along with the written information.


What is the purpose of a blog?

How to get our newsletter

After several months, we think we have all of our newsletter issues corrected. If you haven’t been receiving our free weekly email newsletter, you can now subscribe simply by tying your email address into the box at the top left of any page on HelpMeRick.com.

If you are using any kind of spam filter, you will need to add response26262629 @ zinester.com (delete the spaces before and after the @ symbol) to your accepted email addresses.

If you are a Bresnan broadband user, you may need to email this-is-not-spam@bresnan.net and tell them to take the above email address off of their blocked spam list.

Show pollution

Here is a little video we filmed after this week’s show. This is all of the email we read during the program.

Delete your email twice

No, I’m not so obsessive-compulsive that I do things twice. What I’m referring to in the title of today’s Shotgun/Email Tip is that almost all email programs require you to delete your email twice. Whether you use Outlook, Outlook Express, Windows Mail, Thunderbird, AOL, Yahoo, Gmail, or any of the myriad of other email services, when you delete your email, the email isn’t gone. Deleted email ends up in the “Deleted Items” folder or “Trash” folder of your email.

To get rid of your email for good, go to your deleted items folder and use its “empty all” option or delete the individual emails you want to get rid of permanently.

Also, don’t forget that your Sent mail folder also needs cleaned from time-to-time.

It’s the basics baby…5 of them

A customer of mine commented earlier in the week that he was “amazed” at my knowledge of computers. I thanked him then replied that all of my knowledge could fit in the head of a thimble. And it’s true. Many days I stew over how much more I would like to know and learn about computers, technology, programming (which I know butkus about), web design, and web marketing.

One reason I have been successful in supporting people and their computers is that I stick to the basics. Similar to cars, unless you REALLY know what you are doing and you don’t mind spending HOURS and HOURS troubleshooting a glitch, computers shouldn’t be expected to handle anything you dish out. Here are my five simple rules to living in harmony with your computer or any technology gadget.

Are you still using floppy disks?

I worked with three customers today who all used floppy disks as their main backup. All three users had Windows XP machines, but felt that floppy disks fit their needs the best. The picture I took here was from a consultant’s desk…there must be 20 floppies in that box. I explained to all these folks how simple, efficient and spacious a USB Flash drive could be for them. Whether they ‘bite’ or not only time will tell.

In my humble opinion, there is no good use for floppy disk any longer unless you happen to be using a DOS or Windows 95 machine. Flash drives are too inexpensive, reliable and easy to use not be using them. This weekend, I saw 2 GB (that’s nearly 2000 floppy disks worth of space) USB Flash Drives on sale for less than $20!

USB Flash Drives work best for backing up data that changes often. Data like Quicken, Quickbooks, email files, address books, bookmarks/favorites, word processing or spreadsheet documents all are perfect candidates. I don’t recommend using them to backup static data like pictuers and music. As cheap as USB Flash Drives are getting, they still aren’t anywhere near as cheap as DVD and CD media.

Internet Explorer prints only HTML

Today I ran into a problem that I hadn’t seen before. A customer’s MSN and Internet Explorer browser (including MSN email and web mail) would only print the HTML coding of a web page or email.

HTML stands for Hyper Text Markup Language and is the programming that is used to present web pages to us and the coding behind text color, bold, etc. in email. We had cleaned some spyware from this users computer earlier in the day, and even printed out some pictures, but a few hours later I received a call about this strange symptom. At first, I thought it was just a forwarded email gone awry, but after arriving on the scene and seeing that word processing documents, test pages, pictures, and spreadsheets all printed fine, the culprit was definitely in Internet Explorer 7.