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Remember to feed your mouse

Interestingly, I received two phone calls and another email today all regarding the same subject. Upon starting their computers, these users could not move their cursor around the screen…despite repeated attempts. It turns out that in all three cases, they were using cordless mice. Cordless mice talk to the computer via radio waves to a receiver attached to the computer. Since they are cordless, they can't get power from the computer (like corded mice do) so they get power from batteries. Some mice use AAA batteries, others use AA. In all cases, these batteries need to be replaced from time-to-time.

A sure fire way to learn your computer this year!

When I am doing private tutoring on a computer I typically write step-by-step notes while the learner sits in the driver's seat. I think that people learn more by doing than by hearing.

However, my method is really only about 60 percent as effective as it could be. The best way to learn is by learning. In other words, having someone sit next to you and walk you through the steps will stick in your memory as well as if you teach yourself.

So, if learning your computer is one of your New Year's resolutions, here are a few tips that will help you teach yourself.

1. Teaching yourself doesn't mean doing it all on your own. You may want a tutor, relative or neighbor to show you how to do it a couple times before you start experimenting.

How to send an email attachment

We have a few program specific tips on our website about how to send email attachments. Each step is broken down step-by-step.

 I am writing this more as a general guide for emailing attachments. I have seen a few mistakes lately that have caused problems for first-time attachment senders. Here are a few tips to help you avoid problems.

1. If you are emailing photos and you use Outlook, Outlook Express or gmail, download and install Picasa – selecting, resizing and sending photos is a one step process.

2. Don't ever scan a document as "text" when scanning. Sometimes this will open the scanner software's OCR feature which converts it to a text document rather than an image. This sounds good, but it will cost you a lot more time and it probably will just frustrate you.

Porn doesn’t just happen

OK, I'm letting the cat out of the bag: web based porn is NOT magic. I always smile inside when I here people tell me that porn ads or images suddenly appeared on their computer. In more than 12 years of browsing and researching on the web (and I have put in a few hours), I can tell you that porn has never suddenly appeared out of thin air. I can also honestly say that I have never 'run into' porn by searching the web. Is it because I have some great anti-porn software on my computer? No. Is it because I have been lucky? No. 

The reason why it has never suddenly appeared on my computer, my wife's computer or my kid's computer in almost 15 years of online browsing is that porn originates from only three possible places:

Don’t apologize for being “stupid”

Three of my clients today were digital beginners. Each of these three clients apologized for being "stupid." They explained that computers are new to them and they aren't smart enough to learn.

As a teacher and computer guy, I kind of get tired of hearing this. Keep in mind that this comes from a guy who had, "potential for higher achievement," on almost every report card he ever received.

It wasn't until I started teaching that I realized how much of a barrier our own attitude truly makes in how well we learn. I have clients who are 86 who are teaching their kids how to send email attachments. Then again, I have 45-year-old clients who tell me that they are too old to learn this stuff.

Captcha?

Captcha1Technology has spawned many strange new words from blog to podcast to spyware. Captcha is a new term that you will be seeing more of in the coming months. In fact, chances are good that you have already dealt with captchas. A captcha is a scrambled mess of characters (like the ones pictured in this article) that we have to reproduce in a box before submitting a web form.

The purpose of captchas is to thwart bad guys from releasing programs (web bots) that can automatically fill out forms all over the web. They do this to leave spam on sites that allow comments or to send bogus orders to e-commerce sites. Captchas work well at stopping these hacker bots because they can't 'read' and verify these characters.

GoDaddy.com email snafu

Ran across a strange situation today that I hadn't seen before. The customer has domain (your own personal name) email hosted through the popular godaddy.com service. Often times they can't receive emails from each other or from customers because the emails were getting returned to the sender saying "this user does not accept non-Western character sets or encoding". 

A character set in computing contains letters, numerals, and symbols that make up a font. Every character has a corresponding number that the computer tracks it with. This is a simplistic explanation of how character sets work in the computer world, but the best I can do for this article. 

Being stranded isn’t as bad as it used to be

Driving back from my first client this morning, the guy in the car next to me honked and pointed at the side of my car. Since I couldn't tell what he was talking about, I pulled over hoping that someone had taped a $100 bill to the side of my car. As it turned out, I had a flat tire.

I put the space-saver tire on my Civic and headed to the tire repair place. The wait was over an hour and a half, but I was able to get quite a bit of work done – including this post.

The tire place offers free WiFi so I was able to sit and work on Internet things. I also answered my calls and scheduled appointments for next week. I did have to postpone some appointments for today, but I was still able to get to everyone I had scheduled (at least that's the plan, I haven't left the tire place yet).

A word for our Dial-up readers (and our high speed Internet emailers)

Lately, I have helped many dial-up computer users get their email unclogged. It became clogged because their friends and family who have high speed Internet sent them messages that were way too big for email. Usually these messages contained either large digital photos or video jokes or messages that bring dial-up users email to screeching halt. 

DIAL-UP USERS:

  • You absolutely need to know how to check your email using your web browser (this tip explains how ).
  • When email stops coming in or you see messages repeating themselves, it is time to check your email as above and then delete any messages that are larger than 500 kilobytes (kb). This will allow your email to flow again into your email program
  • Inform the offending parties that send these overly large messages that your system can't handle the volume and to please remove you from their forward lists.

HIGH SPEED USERS:

We need a new Internet Appliance

i-openerAt one of the first, now defunct, Comdex computer shows that I attended in the late 90's, I attended a round table discussion on Internet Appliances. This was a huge buzz word at the time, but unfortunately it was ahead of its time. An Internet Appliance did only two things…browse the Internet and email. The picture I'm showing in this story was known as the Netpliance from a company called I-Opener. The idea was great, but at the time Internet connections were dial-up only and the Internet had not attained a true critical mass of users.