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Alternative Operating Systems

Not really alternative, but I wanted to get your attention. Today, three of my customers were not using Windows XP. Two were Windows 98 and one was an older Macintosh. It’s always fun for me to keep my hands on some of these older machines to keep my mind agile.

I am always amazed at how functional and quick Windows 98 can be. One of the customers called because their 98 machine was running extremely slow. Within 90 seconds of sitting down at their machine, I knew what was wrong. She had upgraded to the newest and biggest version of McAfee Security possible. We don’t recommend the large security suites from McAfee or Norton for any computer, but for older machines they can mean pure death. It took her computer a full five and one half minutes to boot up with the McAfee installed. When we took out the McAfee and added AVG instead, the computer booted up in less than two minutes. She was amazed and satisfied.

Security is Paramount

I’m posting from the road today as I sit waiting for my last customer. An earlier customer made a neat comment/observation. She said, "Geesh, I didn’t realize there was so much to setting up the security on a computer."

She had an expired version of Norton that we uninstalled. Then I loaded AVG Antivirus, Zone Alarm Firewall, and Windows Defender. Security setup seems time consuming and tedious during setup, but once installed properly it can work autonomously. The little extra time spent up front pays dividends down the road with decreased support calls and repair costs.

How did you learn all of this?

I saw two clients today who were setting up broadband for the first time. They were having identical problems, but the solutions were totally different.

Client #1 had paid for a package through the local cable network for cable TV and telephone service, but had failed to ask for broadband Internet as a part of the package. They had also told her that it would not work on Windows 98.

I bought her a network card, we called the cable service and asked them to turn on the broadband Internet and I got everything up and running.

Client #2 had the cable broadband running just fine on one computer, but the other computer refused to connect. I installed a new network card and everything worked great.

Install Windows 98 over the top of Windows 98

This trick only works with Windows 98!

Occasionally Windows 98 will become too corrupted to use effectively. One possible solution to this is to do a fresh install of Windows 98 over the top of itself.

This process will not destroy any data on your computer.

1. Place the Windows 98 CD into your computer. If you have one, it is also a good idea to place the Windows 98 floppy into the floppy drive.

2. Turn off your computer and turn it back on.

3. Choose to start your computer With CD-ROM support – but do not select the option to Setup Windows 98.

4. The screen will eventually come to a C:>

The nuts and bolts of setting up a computer

It seems that we are in a computer buying season. I have several appointments this week to setup new computers. While we have a number of tips on the site about how to setup a new computer for safety, we don’t have much written about the physical setup of the system. Here are a few tips to get things setup quickly and efficiently.

1. Start with the big parts – Don’t take every cable and disk out of the box, just remove the big pieces and set them in their place. The trick to getting large pieces out of the box is to open the box then turn it over. You can then pull the box off the top leaving a neat pile of components.

Read the bubbles

Computer software makers have tried to make software easier to interact with over the past ten years. The problem is us…not the software. I equate the problems with computers with the problems we have faced for ever in real life.

Doctors tell us not to smoke…it’ll kill you. What do we do? Smoking, although relegated to streets and alleys, remains insanely popular and kills millions every year. Don’t eat too much fat or sweets we are told. "Honey, where shall I pick up food tonight; Dairy Queen, McDonalds or Wendy’s?"

It’s disgusting, I know. We are creatures of habits and don’t like to be told what to do. The advice ALWAYS turns out to be helpful, but we usually find out too late how helpful it would have been. 

I always have my tools with me

Most computer problems have nothing to do with the mechanics of the computer. It is rare that I see a motherboard die, RAM go bad, a video card burn out or a power supply fail.

Almost all computer problems are software related. Among the hundreds of millions of lines of programming code, a few 1s and 0s crash together and things go screwy.

Whether it is a programming glitch or the problem is caused by an intentionally designed virus, the majority of computer problems must be solved by tweaking the software.

Twice today I had people comment on my lack of tools. I walk into a home or office with nothing under my arm. Everything I need is on my person.

Dude, where’s my shotgun?

Rick pointed out to me tonight that I haven’t put up any shotgun articles for a few days. It was at that exact moment that I realized that I hadn’t written any shotgun articles for a few days.

I have some catching up to do so consider this article one of the most important articles I have written for several days.

When I fix a computer I try to always approach the computer and the situation as if it were my own. I work hard at using techniques that allow me to get the best job done in the least amount of time. I ask myself three questions to determine the approach that I want to take.

Go west young man

I visited a couple of customers today who live in a remote part of Western Colorado. Although their homes were less than 20 miles away from Grand Junction, they had no option for high speed Internet other than satellite. Unlike the Eastern United States, broadband Internet is slow to roll out in smaller communities out West.
 
Satellite Internet is an OK option for some people who can’t get DSL, cable or wireless high speed, but the cost is prohibitive for many. Installation can cost nearly $500 and monthly charges start at $50. Two major satellite providers are

Windows XP Repair Option

I was ‘back in the saddle’ today after a hiatus last week for spring break with my kids. Helped a client out with a problem that, fortunately, isn’t too common, but common enough that it warrants its own tip. It applies to Windows XP only and you might need to try using it if you cannot boot your computer up to anything other than the startup menu screen (where you get the option to start in Safe Mode…see picture).

If after turning on and off your computer a few times to try and get your desktop to come up, AND you can’t get into Safe Mode using the menu shown, AND using the "Last known good configuration" option don’t work, try these steps: