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Progress Bars

A customer of mine had a great observation today that has bothered me for years; what’s up with progress bars when we install programs or perform some functions? Almost all installation programs give you a progress bar usually with a ‘percent done’ label. What drives me crazy is when the bar reaches the end then STARTS OVER!! Arghhhhhh!! And in some cases it will repeat three or four times! Or you get a scan or installation program that moves quickly to 80 or 90% and then stalls out for three times as long as the first 80%. Frustrating! I’m no programmer, but certainly there is some algorithm that can be utilized to give computer users a better idea of how much REAL time is left in an installation or procees.

Make sure you have the disks

I do my best to support small local businesses, because I own and operate a small, local business. However, when it comes to purchasing a computer, too many times I have seen the small computer shop put together a machine that is more expensive with less features than a name brand computer. And worse, the computer does NOT come with the original Windows CD and accompanying license.

If you aren’t given and can’t obtain the original Windows installation disk when you purchase a computer, then the copy of Windows on your computer (and probably other software as well…think Microsoft Office) is illegal. The software will work fine, but when it comes time to reinstall after a hard drive crash or if you want to upgrade, you are stuck with having to purchase full versions of these programs. 

Picasa 2 Revisited

We discussed Picasa 2 late last year, but since then I have discovered many more wonderful things that can be done with the program. In fact, I now use it more often than any other program for my day-to-day digital photography.

HOW TO GET PICASA:

1. Download Either click on this button, or go to www.picasa.com and click on the Free Download button.

Norton causes problems…blah,blah,blah

This is going to be a short one because I have to get to the digital photography user group soon. I just wanted everyone to know that I saw two computers with exactly the same problem today.

They were connected to the Internet, but couldn’t view the Internet. In other words, they could get windows updates and use programs like Yahoo! Messenger, but they couldn’t view web pages.

Here’s what I did to fix the problem:

1. Uninstalled Norton Antivirus

I then Installed AVG to make sure that their system was protected.

Both systems also perked up significantly after changing the antivirus.

Fact: Palm is better than Windows Mobile

I had the pleasure of setting up a new Windows Mobile powered cell phone/PDA today.

In the past, I have probably setup five similar devices and they have never gone smoothly. Today’s was the worst.

I have setup dozens of Palm powered devices and I have never had a major problem with setup that wasn’t hardware related.

As I setup the Windows Mobile device today I would go all the way through the install and then the device would attempt to sync with the computer for dates, addresses and notes. A Window would immediately pop up that said something like, "Can’t sync, reconnect the device and try again. If that doesn’t work use the ActiveSync troubleshooter."

Norton may slow computers down

ALERT!!

Today I saw a client with a slow computer. I removed Norton Antivirus and the computer instantly regained the speed of its youth.

Later in the day I saw another client with a slow computer. I removed Norton Antivirus and the computer instantly regained the speed of its youth.

There seems to be a trend here because over the past two years I have seen dozens of computers with slowness problems. After removing Norton Antivirus the computer instantly regained the speed of its youth.

Network Printers

One trend in printers that I am starting to see is the networked printer. Manufacturers are offering network (wired and wireless) options on many new ink jet and laser printers. Network options in a printer means that you can hook the printer directly to a router (device you may already be using to share your high speed Internet) instead of connecting to your computer.

By using a networked printer, the printer is accessible to anyone who is currently connected to the network either via Ethernet or wirelessly. Any new computers must install the printer’s driver before printing. But once configured, you no longer need to have any other computer turned on in order to access the printer. This feature eases the installation and use of a printer that needs to be accessed by many.

DVD Burners

Seeing all the blank DVD’s and CD’s in a store can confuse a computer user. And with most computers shipping with a DVD-ROM over the past four or so years, it is even more confusing. And to make matters even more difficult, many CD/DVD-ROM manufacturers have black fronts with black text! Yikes that’s hard to read.

One of my customer’s today assumed that his laptop had a DVD burner because it could play DVD’s. He is not alone as many people fall into the same category…it is not that clearly written. For many years, we used floppy disks and if a computer had a floppy drive, we knew we could read and write to a floppy. Unfortunately, that is not the case today. CD and DVD players come in two primary flavors (I won’t discuss all the hybrids here); ROM (Read Only Memory) and R/RW (Recordable / Re-writable).

Oops…I hate it when I make mistakes

I’m always the first to admit when I make a mistake, but damn I  hate making them! Especially when the mistakes affect a customer I’m working with at the time.

While uninstalling yet another copy of the bloated Norton Internet Security today, I ran into the Norton Password Manager. Unfortunately, some of my work (like anyone else involved in a business) becomes repetitive and robotic and that can lead to potential problems. I was getting "click happy" when I ran into this program (that I honestly had not seen anyone use yet) and before I thought to ask the customer if he used the program, I had already uninstalled the program. Fortunately, I saved the data, but the program was history…even System Restore couldn’t get it back and he didn’t have the CD for re-installation.