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Gadgets yield more gadgets

I have helped several people buy new computers lately. I don't sell computers or any other hardware so I am more of a personal shopper than a salesman when it comes to guiding people through their purchase.

I think it's funny how gadgets always seem to yield more gadgets. Here is a short flowchart of how this process works.

1. A client calls and says that they need a new computer. They ask my advice on what they should get for just basic stuff like email and word processing. "I don't need anything fancy."

2. I suggest a basic system that will handle all of their needs and a little more.

How do you explain HD to an SD world?

HD = High Definition
SD = Standard Definition

I knew you were wondering about one or both of those, so I had to get that out of the way first.

One of my clients was having a new TV installed when I was at her home yesterday. I didn't measure, but I think that it was a 52-inch model. It was one of the top Mitsubishi DLP models. Of course that means that it supported 1080p HDTV.

What? I lost you?

My client's husband had picked out the TV knowing that it was the best and the biggest he was willing to pay for. The picture looked beautiful in the store but when they got it home the picture was blurry.

Block Internet Explorer 7

Internet Explorer 7 finally became final last week and is starting to be deployed as a Windows Update. While I believe that IE 7 is a huge step in the right direction, the changes in the look and feel of the browser will throw many for a loop. Even after working with IE 7 for the past five or so months as it made its way through the beta stages of development, I don't think it holds a candle next to the Firefox browser . If you aren't afraid to learn the new nuances of IE 7 and don't want to change to Firefox, I say go for the upgrade. However, if you are perfectly comfortable where you are right now with Internet Explorer 6, then you might want to download and install this tool , made available through Microsoft, that prevents the automatic installation of the new Internet Explorer 7.

I prefer the passenger’s seat

My business is now in its 11th year, and I still prefer sitting next to my customers than in the captain's seat. If I'm troubleshooting a problem or installing new software or hardware, I have no problem sitting in front of the computer. However, I get the most satisfaction from sitting to the side, guiding my client's through tasks they want to learn and writing down step-by-step notes that I leave for them when we finish.

Very few people learn from simply watching someone else. And watching a knowledgeable computer user whip through a routine they have performed hundreds of times frustrates the learner even further. I recognize and appreciate that; which is why I prefer to sit in the passenger's seat when I am helping computer users.

You can’t transfer programs – only data

I have setup as many new computers over the past couple of months as I have the entire five years I've been an on-site computer guy. I have become very good at backing up data and moving from the old computer to the new system.

Before I setup the new computer I explain that I can easily transfer data files from one computer to another, but I can't transfer programs.

Typically, this doesn't appear to be a problem. That is, until I have setup the new system and moved the data. "Where's my Microsoft Word?" or "How do I get into my AutoCAD?" are examples common questions I get after the work has been done.

Windows Vista Search

Vista SearchThis is the third or fourth installment of my peek at Windows Vista which I have been beta testing for about a month now. Although, I don't think there is any Earth shattering changes in the function of Vista, one feature stands out as being well integrated. That feature is Windows Search. Microsoft did not get a chance to totally revamp the way we save and retrieve files as they had hoped with Vista, but they did integrate the Search function in every aspect of the operating system. And I do mean every aspect. All program and operating system windows have a search box in the upper right hand corner. Even the revamped Start menu has a Search box integrated into it.

I’m not going to tell your kids what to do but…

I had one of my longest appointments ever today as I cleaned a computer free of almost 15,000 viruses, setup a network, installed a wireless card, removed bad security software and replaced it with AVG, did troubleshooting on a fax machine problem and installed Firefox.

I even left for lunch and to another appointment for a while. The appointment took 5 hours not counting virus scans (I went to lunch and another appointment once I saw that there were more than 500 viruses.)

Of course my client was curious how so many viruses got on the computer. I had to explain that it was all caused by infected files that were downloaded through a file sharing program.

Are printers being made worse?

The past few months I have seen an alarming number of customers with printer problems. I know that printers aren't being made as well as they were five or more years ago. In fact, while attending CES and talking with some of the reps from well known printer companies, they stated that plastic gears and other parts have replace sturdier metal alloy parts. We can all feel it…printers are much lighter in weight that they used to be.

One thing that isn't lighter, unfortunately, is printer software. Printer software used to fit on a floppy disk or maybe two and the printer would run for years without problems. Now, many printer installations can take up to fifteen minutes because the of massive printer software installs sometimes approaching 1000 megabytes! Any time a printer manufacturer gives me the option to do a minimal or laptop installation, I take it. Ninety-five percent of the software installed is extra junk that slows down a computer and the printer process. I personally think that all printer manufacturers should give a driver only installation option for those of use who don't want or need the extra fluff.

I am a man, I have needs

This article is a repeat from the newsletter last week, but I thought I would post it all by itself for two reasons. First, I have had a lot of comments on it this week. Second, all these tech names will create more yahoo search terms and we will make a few cents from it. Here it goes…

I bought a new computer last week. The new system is dual core, 1 GB of RAM, 200 GB hard drive and DVD burner and card reader.

I remember the first two or three computers I purchased. I remember how exciting it was to

Log out rather than reboot

This tip isn't for every situation, but it helps when you are short on time or to recover from a small crash (yes there is a such thing).

Rather than completely reboot your computer, instead go to Start -> Turn Off Computer. Instead of Turn Off or Restart, choose Log Off. This will close all of your running programs and stop anything attached to your account.

To get back in, just click on the user name and Windows will take you right back in.

This process is great for recovering from lockups. I don't recommend it to replace a standard reboot after you have installed a piece of software in hardware. Those types of restarts need to completely shutdown Windows so that changes can be made to the registry.