My business is now in its 11th year, and I still prefer sitting next to my customers than in the captain's seat. If I'm troubleshooting a problem or installing new software or hardware, I have no problem sitting in front of the computer. However, I get the most satisfaction from sitting to the side, guiding my client's through tasks they want to learn and writing down step-by-step notes that I leave for them when we finish.
Very few people learn from simply watching someone else. And watching a knowledgeable computer user whip through a routine they have performed hundreds of times frustrates the learner even further. I recognize and appreciate that; which is why I prefer to sit in the passenger's seat when I am helping computer users.
