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I’m raising my rates – here’s why

While Rick and I run seperate businesses, we each do the same thing. I spend my day travelling to various homes and businesses all over town to work on computer problems and train people how to get more from their systems.

To do this I have been charging $50/hr. for homes and $75/hr. for businesses. Does that sound like a lot? Probably not if you live in a bigger city, but let's compare that to everything else out there.

As gas prices have gone up and everything else has gone up in price right along with it, I have kept the same rates for over two years. I hate raising my rates. But, after doing some math and some research, I don't feel too bad about making the big move to raise my rates.

Send this article to EVERYONE you know…

REALLY! The health of your computer, your friend's computer, your neighbor's computer, the government computers, my computer are all at stake. Heck, economies world wide depend on the information I am about to repeat to you and you HAVE to forward it every computer user you know! REALLY!

I cleaned up a laptop today that belonged to a sophomore in college. She readily admitted that she knew very little about her computer and knew nothing about Internet security. After cleaning off some horrific spyware and a couple of viruses, I explained to her how to maintain the standard products I add to all my customer's computer:

  • AVG Antivirus
  • Windows Defender, Ewido, SpyBot Search & Destroy, and AdAware (anti-spyware programs)
  • Mozilla Firefox (an alternative browser to help prevent the problems)

We have talked and written volumes on this subject, so I'm listing for you links to the articles and tips we have written so you can brush up and educate and inform all the computer users you know.

The no porn approach to computer maintenance

There are many things that can slow a computer down, but nothing does more to negatively impact the performance of a computer more than spyware. Even many viruses run undetected, but almost all spyware prevents a system from running at top speed.

Spyware comes from a variety of places, but there are three types of web browsing that will guarantee that you accumulate some of the worst forms of spyware.

Online gambling sites: Not all online gambling sites are sources of spyware, but most of them are.

Online surveys and drawings via popups and spams: Many legitimate companies ask for your opinion through surveys, but surveys can also be lures for spyware. If you get a popup or spam offering a free iPod, laptop, ringtone, etc., consider it a trick to get you to download spyware.

Lots of new computers

The past couple of weeks I have helped many computer users setup new systems they had purchased. I have seen everything from laptops to some pretty pricey desktops. I think the low prices are fueling the new purchases. I think the prices will remain low through the end of the year and into early next year. LCD flat panel monitors are getting ridiculously cheap, memory appears to be plentiful and inexpensive and the upcoming (no one knows for sure when) release of Windows Vista all are contributors to the lower system prices.

One other trend in the PC market is the up-sale. Sales people want to sell you the $100 system upgrade, the most expensive and ineffective security software, and of course extended warranties. Don't fall prey to these taunts…grab the cheap PC's, send in your rebate forms and walk away from the deal…otherwise it will be a deal no longer. Once you get the computer home, read our tip on how to setup a new computer HelpMeRick.com style. You will have a little extra money in your pocket and a great system to pull you through for years to come.

Should You Leave Your Computer On or Shut it off?

Ah, the age old question about our computers. Since computers came into the home, users have asked; 'should I turn it off or leave it on?' I'm going to try and not muddy the waters any more than they already are in this short article. I will share some facts and some opinions in this article that will help you make the decision for yourself.

First, let me say that there is no definitive answer on this subject and if you ask twenty computer people whether to leave your computer on over night, you will probably get 50% on one side of the fence and 50% on the other side.

That being said, let me present the facts about computer energy consumption:

Unplugged and loving it!

When I talk about wanting to live in the 1800's, people are always surprised. A tech guy, an expert wanting to live in a time when the Pony Express was high tech? It's true I tell you. As much as I love technology, I also see how much time it can eat up as well. On our old fashioned road trip vacation, I took my laptop (used it twice for a total of about fifteen minutes), my GPS (used it once), my beloved Treo (used once, although I checked for signal multiple times), my MP3 player (never used it), and our portable DVD player (I watched one movie on it, but my son used it in the car while we drove).

I intended to use the computer more and submit Shotguns for our site, but wi-fi was extremely hard to find in the places we stayed and visited. And when I did find it, it was either for a fee or required me to hike to the hot spot…I didn't need it that bad. In fact, I actually enjoyed being "unplugged" for nearly 11 days and didn't miss Google, voice mail, SMS, email or any of it. I crave information and love the Internet for information gathering, but I also thoroughly enjoy exploring new places, meeting new people, and driving new roads (Northern Nevada is UGLY). I think that if I had the means, I would have no problem separating from technology and seeing the world in my Eurovan with my family. But since I don't have the means, I will continue to gather information on the web, SMS my friends, check email periodically, and continue to marvel at what technology continues to roll out every day.

Oh, one piece of technology that I did take and use extensively was my digital camera (Canon S2IS)…I took more than 900 photos of Oregon and Northern California…none of desolate northern Nevada.

Best Buy doesn’t quite live up to its name

As I may have already mentioned once this week, Best Buy just opened its first store in our home town of Grand Junction, Co.

Folks in Grand Junction have been very excited about the new store and today was the Grand Opening. As much as I love Best Buy and gadgets, I must say that I was not very impressed.

There were no great specials and the prices were pretty much the same as you find anywhere else. I wasn't really suprised by this since Best Buys best prices are generally only sale items.

What did suprise me who how many people were buying stuff. Most computers, software and gadgets are all price fixed. This means that an XBox at Target, Circuit City and Best Buy is always going to coast $399.99. I don't know how or why this is legal, but it is how it works.  Wal-mart breaks the rules by charging something like $399.88.

Vacation hair cut

Rick's vacation hair cut

When we go on vacation (especially camping), I don't like to waste time trimming my beard and shaving, so I usually shave the beard off. This year I did that again…and a little more. Now, I can spend my extra time monitoring my home surveillance equipment with my Treo!

Even though I have been on vacation, I still plan on submitting articles to our Shotgun series. Most will probably have a travel theme to them (like my wireless hints yesterday). I will be traveling with my MP3 player (Rio Nitrus), laptop (Averatec ultra-portable), digital camera (Canon S2IS), and of course my cell phone/portable Internet and email/maps/calendar/camera phone/a million other things (Palm Treo 650). We also loaded up the bikes for their first foray outside of Colorado. Surely all of this technology and madness will present ample opportunities for some good Shotgun fodder.

Traveling with wireless Internet

If you travel with a laptop computer and like to use wireless Internet at hotesl, coffee shops and libraries, it helps to know a simple troubleshooting technique or two for finicky wireless connections.

  1. Make sure your wireless access is enabled. Many laptops have a button or switch that shuts the wireless network off. 
  2. Restart your computer. Many times, restarting the computer will allow the connection to happen.
  3. If still no connection, talk to someone in the building about your problem and ask them to restart their wireless router. If they aren't sure how, you can let them know that simply unplugging the power from the back of the router and then plugging it back in will do it. Takes about 20 seconds.

These three techniques will get you out of a jam more often than not and make you a happy wireless Internet traveler.

Future proofing your new PC

We have talked at length about the upcoming Windows Vista on our show and eluded to it here on the site. Microsoft says that it will come out in the first quarter of 2007 which leaves us about six months give or take. Adam and I had our first look at Vista during this year's Consumer Electronic Show (CES). We weren't impressed. Since then, I have read many Vista articles, reviews, blogs and even downloaded the beta version of Vista. I'm still not impressed.

All that being said, at some point you may want to upgrade to Vista (or its upgrade). I don't recommend waiting for Vista before buying a new PC because I truly believe that Vista will be a flop for the first six or so months (putting us into 2008). BUT, when you are buying a new computer or laptop, you might as well plan a little for the future. Here's what I'm telling callers and clients this month about what to look for in a new computer.