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I should have trusted my instincts

I teach my kids to trust their instincts when making decisions, taking tests, and dealing with people. I try to do the same, but sometimes my brain (or maybe ego and curiosity) gets in the way. Over the past few years, we have talked at length about computer security and the dangers of not being secure.  After spending many hours hunkered down over an infected computer and trying to get overwhelmed computers fixed, we have come to a conclusion about fixing some of these problems. In some of the worst cases, it is cheaper and quicker to backup up the necessary user files then format the hard drive and start over with a fresh install of Windows, its updates and the proper security software.

A good mechanic always has parts left over

It is time that I come clean and confess that I steal screws. I don’t intend to steal them, but while I am working on a computer, I tend to put the screws in my pockets so that I don’t lose them.

When I get home at the end of the day, I always find a computer screw or two. To my defense, I always put the computer completely back together.

I place the blame on the computer manufacturer. Today’s computers have way too many screws. Some computers have two thumb screws to hold the side on and two screws in each side of the CD-ROM drive to hold it in place. These screws are in addition to other types of securing mechanisms like clips and grooves.

Overheard at a gas station

While grabbing a quick water bottle at a local gas station, I overheard two ladies talking about computers. The younger one (in her 20’s) stated that she doesn’t understand anything about computers AND doesn’t want to learn.
The other woman (40’s) agreed but wanted to get a laptop for a graduating niece.

I smiled at them (wearing my HelpMeRick.com shirt) as I paid my bill, but didn’t say anything. I didn:t have time to intervene or I would have. First, it is hard for me to understand NOT wanting to learn about anything.

NASCAR has absolutely no appeal to me, but if I run across an article talking about the science and tech involved in the sport (can you really call it a sport?), I devour it. Like NASCAR to me, computers hold no interest those ladies, but for them to not want to learn just surprises me.

DVD Burners

Seeing all the blank DVD’s and CD’s in a store can confuse a computer user. And with most computers shipping with a DVD-ROM over the past four or so years, it is even more confusing. And to make matters even more difficult, many CD/DVD-ROM manufacturers have black fronts with black text! Yikes that’s hard to read.

One of my customer’s today assumed that his laptop had a DVD burner because it could play DVD’s. He is not alone as many people fall into the same category…it is not that clearly written. For many years, we used floppy disks and if a computer had a floppy drive, we knew we could read and write to a floppy. Unfortunately, that is not the case today. CD and DVD players come in two primary flavors (I won’t discuss all the hybrids here); ROM (Read Only Memory) and R/RW (Recordable / Re-writable).

Laptops are perfectly adequate computers

One of my customers today just purchased a laptop to compliment her desktop computer. She wasn’t thrilled about the idea of having two computers, but didn’t realize that her new laptop was every bit as capable as her older desktop computer.

She isn’t alone. Many computer users think size equals power. When they look at a svelte laptop and compare it to a large black or beige box, they think it must be missing something. In specific instances (designing the next Golden Gate Bridge or editing the next Oscar winning movie or playing the latest FPS game) laptops will not perform as well as a souped up desktop computer. However for most general computing purposes (Internet, word processing, email, digital photography, etc), laptop computers are perfectly capable.

There really is a first time for everything!

I showed up at the wrong client’s house today. Let me lay out the situation so that I don’t look like a total buffoon. I do take total responsibility for the error, but my reasoning is just…at least in my own mind.

Yesterday, I received a panic call from one of my clients on my voice mail. When I returned the call, the husband answered so I asked for his wife (who had called originally). She picked up the extension line in their home and now both were on the phone talking to each other and I could barely hear either one of them. In the garbled conversation, I determined that they desperately needed help and I informed them that I could squeeze them between two of my already scheduled appointments that were near by their home.

Computer guys are kind of like Zorro

Before I begin, I want to make it clear that I am not complaining in this post at all. I am just explaining the events of the day.

I began my day with a blank schedule. My mother in law was scheduled to arrive to spend a couple of weeks with us so I had blocked today so that I could help my family get ready.

My phone rang at 7am this morning. It was a dentist’s office. They had accidentally done something that had deleted their patient schedule and they were completely lost without it. I told them that I would be right in after I took a shower and got dressed.

As it turns out, they backed everything up on tape drives. It took 3 tries and almost six hours before we finally had a success in getting everything back up. Then one of their laptops died in an unrelated occurance.

Travel tip from a customer…

A major light bulb went off today when a customer of mine talked about a tech travel tip he had recently received.

For better or worse, when many of us travel today, we bring along cell phones, cameras with rechargeable batteries, laptops, MP3 players, portable DVD players and more. These gadgets crave power and usually at the same time! When I travel, I’m usually unplugging lamps, clocks and other devices in the hotel room trying to make room to charge and power my tech. Often times it means sacrificing light in order to get my phone charged.

Nothing is by the book

There are two things that make the businesses Rick and I run different from running a computer shop or working as the IT guy in a big company.

1. We see dozens of computers each week and no two of them are the same in any way.

2. Rarely is anything done by the book.

Every person has their own preference for desktop wallpaper, word processing program, Windows version, printer, antivirus, digital camera, web browser, etc.

Everyone is an expert….

I put gas in my truck every week, but I’m not a car expert. We raised some goats from ‘kids’ to their adulthood, but I’m not a farm or goat expert. It always strikes me as funny when some folks who merely ‘use’ computers think they are computer experts.

Today, a client of mine illustrated this point perfectly. He has a widescreen Compaq laptop (not the typical almost square monitor). The icons and text on his monitor looked a little squashed and blocky. He wanted me to look at it because a friend of his told him that that was indication that the hard drive was going to crash soon and he should be careful.