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If I had a dime for every time this question comes up….
I actually had this happen with two of my cutomers today. My answer, the last couple of years, is a definite ‘it depends’. Wishy, washy, I know, but it really does have to be thought out. First, the proper diagnosis has to be made. What is the estimate of the repair parts and labor and how does the user use the computer factor in together. Next, a comparison of that number to what is available in the market for new computers. Last week, as an example, Office Depot had a decent little system on sale for $198 after rebates!!
Unfortunately, the market is making so much of the technology we buy disposable…economically speaking. When looking at individual situations, however, the repair costs usually are a little under a new system. And with the exception of the hard drive that died, or the spyware and viruses that must be removed, the system is still very usable. So it comes down to how the computer is used.
The title of today’s entry was a quote from a customer of mine that I saw in a store today where I stopped to get a refreshing beverage. He was referring to the fact that he bought a Macintosh computer.
Adam and I both get similar comments with reference to Macintosh computers. The reality is that WE LIKE MACINTOSH computers. We just don’t talk about them much because so few people use them. Overall they are great machines and run very well. They are safer to use on the Internet, but I don’t agree with the common misconception that they are "easier to use" than Windows based computers. That was the case 10 years ago when Windows was still breaking out of its shell, but not so much today.
A few years ago, I added two items to my list of common advice that I give.
1. Don’t let your kids fix your computer, no matter how old they are or who they work for.
2. Blood relation does not equal computer expertise.
I know that this makes me sound arrogant at times, but my first appointment this morning was a case in point.
It was a simple enough job, I was to setup a laptop and get it online. My client didn’t need any information transferred or any special tutoring, she just needed someone to tackle the initial setup with confidence.
Since this was my client’s first laptop she had consulted me a number of times about what to get and what to spend. Since Christmas, I had told her about a few good deals that were in the paper.
A client of mine made a great observation today about computers. She put into words something that I have tried to articulate for years. I’m paraphrasing, but it went something like this: "The trouble I have with computers is that they don’t always react the same way twice."
"Wow", I thought….great statement. Unlike cars or toasters, computers have many more complex instructions going on at the same time. In fact hundreds of thousands of instructions are going on at any given time when you use your computer. And the scary thing is that these instructions are DIFFERENT for every single computer.
I used to make a lot of Analogies relating computers to cars. I don’t do that much any more because I have realized that computers are not cars. Computers are not like anything we have ever used at any other time in the history of the world.
Your car is used to get you from point A to point B. It is not designed to do anything else. Sure it may have a few bells and whistles, but when you stop to think about it, it doesn’t matter how comfortable the seats are or whether it has a cooled glove box if the car won’t get you from point to point.
Top 10 Digital Camera Tips:
(in no particular order)
1. Use Rechargeable Batteries:
Make sure your digital camera supports them. Look for at least 1800 mAh. Get more than one set.
2. Save those batteries:
The three best ways to save batteries are…
1. Don’t use your LCD except for macro and composition shots.
2. Don’t over use your zoom lens.
3. Don’t connect your camera to your computer (use a media reader).
Cute PDF Writer (get the free one) or PDF Machine
This tip, if followed, could substantially limit the number of phone calls we get on the radio show and put a dent in my computer troubleshooting and training business. I can sum up the entire tip in one phrase you have heard me utter many times on the radio show:
I know ain’t isn’t a word, but if AOL can say "You’ve got mail", please allow me a little latitude.
Computers present the largest potential money and time pit ever created. Because the computer age is still very much in its infancy, the myriad of new upgrades and gadgets make it difficult too leave our machines alone. My advice to computer users every where is to take a step back and look at what you do with your computer, what you would like to do and how does it all fit.
WARNING: I have done my best to outline the steps in this somewhat arduous task, but undertake this procedure at your own risk. Because of the vast differences in hardware and software, I cannot possibly cover every nuance. Please use this Tip as a guide and not the end all. AND BE SURE TO BACKUP ANYTHING YOU DON"T WANT TO LOSE PRIOR TO UNDERTAKING THE TASK!
Since many of the sites that I used to refer listeners to regarding this subject have either disappeared or no longer have the information, I am starting a multi-part tip outlining the steps to reformat your computer. In this week’s tip, I’ll explain the what, why’s, and when’s?
What does it mean ‘format my hard drive’? Formatting a hard drive erases all current information (for all practical purposes) and let’s your computer start with a clean slate. Formatting deletes all applications AND data from your computer. The process itself requires very little technical know how. What comes after the format involves the techy knowledge.
Why would I need to format my hard drive? If your computer uses Windows 95/98 or Me, I recommend formatting and reinstalling Windows at least every two years as a maintenance routine. Performing this routine purges your computer of any little errors and irritations that have cropped up and thus makes your computer feel and run like ‘new’ again. You also would need to format and reinstall if you have encountered innumerable error messages or encounter a runaway virus.
When should you perform this purging and restoration of your computer? I answered that question along with the ‘why’ above….at least every two years for any Windows version but Windows XP. Windows XP appeared almost two and a half years ago and has proved to be quite stable and resilient so I’m reserving judgment as to how often it should be done for XP.
If you use a name brand computer like HP, Compaq, E-Machines or even some Gateway systems, they come with a disk or disk set (on CD’s) called "Restore Disks". These disks make the process very easy. Put the disk in, shut your computer off, turn it back on and follow the on-screen instructions. REMEMBER, this will erase all data on your computer, so backup anything you don’t want to lose.