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Security

STOP BUYING NORTON PRODUCTS!!

We write a lot about this subject because we continue to see friends and family members trying to help their parents, neighbors, siblings, etc with their computer security by buying Norton security products. We have proved over and over that Norton products don't protect as well as our current recommendations of AVG or Avast Antivirus, plus they slow down computer systems tremendously and in some cases lock them up so they aren't usable.

So, PLEASE do not buy Norton products for yourself and help your tech buddies and families by recommending that they not pollute their systems with these inferior products either. 

Use copy and paste to enter long passwords

One technique I use to enter long, complex passwords (which we should all be using) is to open Notepad from the Accessories menu and type the password there. Since we only see the asterisks (*) when we enter passwords, it can be extremely difficult to accurately type in some passwords with mixed case, numbers and other characters. The problem doubles when we have to enter a password two times in a row. Here's how I use the Notepad trick to circumvent this sometimes frustrating procedure:

1.  Open Notepad from the Accessories menu

2.  Type out the password and verify its accuracy

Mozilla Firefox Revisited

By Rick Castellini 2002. Revised by Adam Cochran 2007

Earlier this summer, my co-host, Adam, decided to do an 'on air' review of a product. The product he chose is Mozilla Firefox, an alternative web browser. Being on the radio and downloading, installing and reviewing software was a new experience for us, but the impression was instant and impressive for both of us.

Mozilla loads most web pages much faster than Internet Explorer and makes a dial-up connection seem snappier. Because Mozilla does not use any code from Internet Explorer, it is inherently less likely to be plagued by the various security holes that Internet Explorer fights against on a daily basis. The software is free and I've put together a list of features and tips that I like about this great little browser:

Spyblocker: My first nasty Vista spyware and repair success story

I am writing this from a client's house. Typically I wouldn't work on the site while I am on the clock but since I have to sit and wait for they repair scan to finish, I might as well tell you why I'm here.

It all began with a call this morning. My client said that she could move her mouse but it wouldn't let her click on anything. Luckily I had time available to see her in the afternoon.

When I got here I took the computer into safe mode where I discovered two strange things.

1. A windows kept popping up telling me that Windows Explorer had a problem and needed to be restarted. Followed immediately by a window that said that the problem couldn't be repaired. Or vice versa. I don't remember which order the windows were coming up.

Stick with HelpMeRick’s trusted security software

Some days I seem to face recurring themes. Today's was extortionware. Extortion is when someone forces you into paying money to solve a problem that the person or institution requiring payment caused. If that doesn't make a lot of sense, ask Rick to explain how his "If you want to keep your kneecaps – go get nachos for us," program works during the show on Saturday.

We have spelled out our proven method of home computer security countless times here on HelpMeRick, but just as a reminder here it is again in brief:

1. Don't use Internet Explorer to surf the web unless you have to

Always a love-hate relationship

Lately, I have been working with many Windows 98 and Me computers (and a few Windows 95). For basic functions, limited Internet browsing, solitaire, email, and word processing, these computers work fine especially with a high speed Internet connection. However, it is imperative that Windows 98 and Me users NOT install any software that was developed after 2003. Your hardware and software configuration may appear to meet the minimum requirements of the software, but let me assure you that the product will not work optimally and your system will slow down considerably.

This especially applies to security software. For Windows 98 and Me users: ABSOLUTELY, POSITIVELY NEVER INSTALL NEW VERSIONS OF NORTON OR MCAFEE SECURITY PRODUCTS.

Do you really have that much time on your hands?

I hate to beat a dead horse, but I need to know. One of the most common responses I get from people who don't have a high speed Internet connection is, "I have plenty of time to wait and am in no hurry." While I admire the Zen like focus and calm nerves of these folks, I have to ask the obvious. "Really?"

Today, I worked with a customer who lives literally in the middle of the mountains…the nearest town (about 200 people) is more than 20 miles away and the phone line sounds like popcorn in a microwave and there is no cell service. She has been patiently using dial-up Internet service for more than 7 years connecting at speeds of between 12 kbps and 14.4 kbps on a good day. Yes, you read that correctly…12-14 kbps!!! That is half the speed of a poor dial-up connection…good dial-up connections range from 44 kbps to 52 kbps. An entry level DSL connection starts at 256 kbps. When I setup her new computer today, it took almost thirty minutes to download and install the flash plug-in for her browser. I ended up disabling graphics from showing in her browser and showed her how to view a graphic if she really needed to since a 54kb graphic would take nearly two minutes to load.

Rethinking “old” computers

With Vista now being the only main stream choice for a new computer, I have stared to develop a new strategy to look at "old" computers. Computer users who have late model Windows 98 machines (bought in 1999-2000), they might be able to get a few more years out of their systems and get a more updated operating system by switching to a Linux based system. I plan on doing some testing over the next few months of revamping older systems with Linux and of course will post my findings here at the site.

For Windows XP users (computers bought between 2001-2006), XP should work fine for most people for many years to come. Early models of XP machines and later bargain models, however, came with only 256mb of RAM. With the early editions of XP, 256 was adequate, but with the 100+ updates that have subsequently been released and larger need for security software, 512mb is now a minimum for XP and I encourage my customers to strongly consider 1024mb (1 GB). If a computer user isn't careful about security and updates, a reformat and reinstall is necessary, but the computer will be running top notch again afterwards.