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Bad tech support: When in doubt, blame a virus

We talk a lot about viruses on the show and here on the site, but in reality, viruses make up a very small portion of day-to-day computer problems. In fact, many (if not most) problems that people blame on viruses are not actually viruses at all.

Many of today's computers contain at least 100,000 smaller files. These thousands of little files work together by linking and sharing jobs with each other. Viruses work by getting into that mix and confusing the files.

However, even without viruses at play, these files can get confused all on their own. In many ways a computer is like a living organism. Just as DNA, cells, the processes of life can get mixed up an mutated, the files and programs that make a computer work can also get corrupted.

Rthdcpl.exe – Illegal System DLL Relocation

Once in a while a Windows update comes along that causes a problem that ranges somewhere between a minor irritant and a catastrophic meltdown. I had a couple clients call today who were experiencing an error message on boot up.

The error contains the following line "Rthdcpl.exe – Illegal System DLL Relocation" The error is caused by a recent Windows update. There is a simple manual fix or you can download a small fix to fix this relocate problem.

Read all about it at Microsoft's support site Here. Or download the little Microsoft fix HERE .

Faster Internet does not equal faster computer

A common misconception I run across often is that getting a faster Internet
connection will make the computer faster. The Internet is just one of many
functions a computer performs. Whether you connect via a phone line, DSL,
or cable has absolutely NO bearing on how quickly the computer boots up or
opens a particular program.

A faster Internet connection will allow you to receive large email
attachments faster, surf the web faster, and download updates faster, but
it does nothing else for speeding up other computer functions. If your
computer feels slow, that can be due to one or more factors including; not

Do you really have that much time on your hands?

I hate to beat a dead horse, but I need to know. One of the most common responses I get from people who don't have a high speed Internet connection is, "I have plenty of time to wait and am in no hurry." While I admire the Zen like focus and calm nerves of these folks, I have to ask the obvious. "Really?"

Today, I worked with a customer who lives literally in the middle of the mountains…the nearest town (about 200 people) is more than 20 miles away and the phone line sounds like popcorn in a microwave and there is no cell service. She has been patiently using dial-up Internet service for more than 7 years connecting at speeds of between 12 kbps and 14.4 kbps on a good day. Yes, you read that correctly…12-14 kbps!!! That is half the speed of a poor dial-up connection…good dial-up connections range from 44 kbps to 52 kbps. An entry level DSL connection starts at 256 kbps. When I setup her new computer today, it took almost thirty minutes to download and install the flash plug-in for her browser. I ended up disabling graphics from showing in her browser and showed her how to view a graphic if she really needed to since a 54kb graphic would take nearly two minutes to load.

Rethinking “old” computers

With Vista now being the only main stream choice for a new computer, I have stared to develop a new strategy to look at "old" computers. Computer users who have late model Windows 98 machines (bought in 1999-2000), they might be able to get a few more years out of their systems and get a more updated operating system by switching to a Linux based system. I plan on doing some testing over the next few months of revamping older systems with Linux and of course will post my findings here at the site.

For Windows XP users (computers bought between 2001-2006), XP should work fine for most people for many years to come. Early models of XP machines and later bargain models, however, came with only 256mb of RAM. With the early editions of XP, 256 was adequate, but with the 100+ updates that have subsequently been released and larger need for security software, 512mb is now a minimum for XP and I encourage my customers to strongly consider 1024mb (1 GB). If a computer user isn't careful about security and updates, a reformat and reinstall is necessary, but the computer will be running top notch again afterwards. 

Will the world end on March 11?

We have had several calls from people concerned about something they have read or seen on the news about how the new daylight savings time changes will cause computers to crash around the world.

If you are using Windows XP or Vista or Mac OSX, you need not worry. The changes will be made through regular updates.

If you are using Windows 2000 or 98 there may be patches on the way that will fix the problem, but even on systems where the problem goes unfixed, there shouldn't be any major problems.

Most of the problems it may cause can be resolved by changing the system and Windows clocks to the correct time on older machines. If your computer isn't trying to sync its clock with the Internet then your computer really doesn't care what time zone it's in. Windows 98 machines and most Windows 2000 machines don't sync time with the Internet without additional software.

Rick posted a link and a short article as well on this subject earlier this year. Click here to read that article.

Why haven’t software companies adapted to Vista yet?

It is no secret that I am not a big fan of Vista, however I understand that Microsoft isn't going to move backwards so Windows users will gradually have to adapt to the new OS.

While consumers can take their time making the transition to the new Windows, there is no excuse for software designers who have dragged their feet in becoming Vista compatible.

Although Vista has been out on the shelf for only a couple of weeks, it has been out in beta form for several months. Software designers have had sufficient time to had sufficient time to update their programs for Vista compatibility.

UPDATE: AVG and Windows Vista

Grisoft released an update to AVG Antivirus today that will make it work properly with Windows Vista. Grisoft does a good job of continually offering updates to fight the latest threats and correct any problems with compatibility that it finds. Current AVG users will get the updates automatically, but if you are new to AVG and Vista, then click on our link in the "Links and Resources" section at the top of any of our site pages.

A visitor asked about ZoneAlarm and Vista compatibility and after some research I found that many of the ZoneAlarm products are not fully ready for Vista yet. If you are a ZoneAlarm user, click on this link to reach ZoneAlarm's site and fill out their form that will give you notifications of updates as they become available.

My Vista install: Updated often

I am installing Windows Vista on my laptop. Since the laptop is brand new and the hard drive is not partitioned, I am installing the OEM version of the program. So far, it has been a nightmare.

OEM stands for Original Equipment Manufacturer. It is a full version of windows but it is sold at a better price because Windows limits their support since it is only for computer manufacturers.

I haven't even made it to the part where I open the package and insert the disk to install it. The back of the OEM package gives a few warnings. The one I am currently struggling with is: If the Individual software license is for a desktop operating system or application software it also must be preinstalled on the drive of the fully assembled computer system using the OEM Preinstallation kit (OPK).