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You are wasting money!!

Yes, YOU are wasting money if you don't take advantage of this web site, our newsletter and the radio show. One common trait that Adam and I share (despite occasional thoughts to the contrary by our wives), is that we hate wasting money on technology. Of course, we love technology, but we don't like throwing money at it unnecessarily. Not too many technology nerds will tell you not to upgrade your Windows 98. Likewise, not too many technology people will tell you not to buy a photo printer.

We look at each individual situation and customize our answers and solutions to the requirements and uses of each computer user. Pre-packaged, one size fits all tech support and advice does not work, never did work, and never will work. People are too regimented and stubborn to change their ways without significant reason or pain. We recognize that human trait and strive to mold our advice to each individual situation. Not only do we strive to provide that kind of service, I challenge you to find anyone, anywhere who accomplishes such a task at the level we do!

Password Protect or Encrypt Flash Drives

Ed called in looking for a way to encrypt or protect the information on his flash drive. Here are a few solutions we thought of.

While we discussed encryption, you may also consider password protection.

1. You could use WinZip and password protect a zipped folder or file.

2. Lockngo is a program that password protects all kinds of drives.

3. Folder Lock is another program that password locks any flash drive.

FAX from your computer…

I wrote this Windows 98 fax tip many years ago, but I realized this week that some people still do need to use a fax. Here is some updated information for faxing with Windows XP:

Setup the FAX

If your computer has a modem, you should have the Microsoft Fax already setup. To see if it is ready to go, click Start –> Control Panel and double-click the Printers and Faxes option. If you see the Fax in the installed printers you are ready to go. If you don't see it next to your other printers, then Click the "Setup faxing" option from the task lists on the left and follow the instructions.

Sending a FAX

  1. Any image (including scanned images) or document you can view on the screen, can be faxed following this method:
  2. Open the document in it program (Word, Excel, etc)
  3. Click File –> Print from the menus
  4. Choose the Fax from the printer options
  5. Click Print
  6. The Fax wizard will start where you can type the name of your recepient and their phone number (if it is long distance, DO NOT enter the area code, instead type: 1-area code-phone number).

Receiving a FAX

  1. Call the party who needs to send you a fax and give them your phone number.
  2. Click Start –> All Programs –> Accessories –> Communications –> Fax, and then click Fax Console to open the Fax Console.
  3. On the toolbar, click the Receive Now button when you hear your phone ring.

 

Another hobby horse: Don’t let your kids fix your computer

Yesterday I wrote about how much I dislike poorly custom built computers. Today I saw a similar situation – computers custom built by kids.

By kids I don't mean children or young goats, I mean offspring.

While at home this family's two sons had built and maintainted the two family computers. Now those two sons have moved away from home and married.

I was called to fix things up and the call went something like this, "Hi, we need your help. My two sons usually fix the computers but now they both live out of town and they don't have the time when they come to visit to fix the computers."

Laser Printers

Many more of my clients are opting for laser printers as their primary printer. And why not! Laser printer costs have dropped dramatically over the past two years and consumables are as much as 60% less than ink jet printers. Their prints won’t smudge, their ink (toner) NEVER dries out, and they are generally much faster than ink jets.

Monochrome  laser printers can be found for less than $100 and perform admirably for email, word processing and Internet prints. For about $250 you can look at color laser printers. Color laser printers won’t give you the photo quality that ink jets provide, but they’re not bad for the occasional print and are awesome for greeting cards, flyers, and brochures. I still think that computer users are better off printing out pictures with services such as Shutterfly or Club Photo or using local services like drug stores and grocery stores. It’s cheaper, they look better and last longer than prints made at home.

New Computer Specs

Computer prices continue to drop and get more powerful. I answer the question, "What should I buy?", many times every week. The answer seems to change about every six months. Today, I’m going to list my advice that should hold for at least six months:

Primary use is Internet, email, small games, and word processing:

  • Any processor 512MB of RAM
  • Any size hard drive
  • Mimimum CDRW Drive

Primary use is as above + digital photography:

  • Pentium IV (NOT Celeron) or AMD equivalant
  • 1 GB of RAM Built-in card reader 100 GB Hard Drive DVD burner
  • Separate video card (not built-in) or ability to add one

Uses are as above + video editing and/or high end games or other processor intensive program:

Save some text editing keystrokes

Use these hints that I notice that computer users forget about when editing text in emails, file names, word processing etc:

  • When text is highlighted in blue, simply start typing the text that you want to replace it with…NO NEED to hit the backspace or delete key.
  • If you need to delete just a few characters of text and the blinking cursor is in front of the text, use the delete key. If the cursor is behind the text, then use the backspace key. No need to reposition the cursor, just use the delete and backspace key interchangeably.
  • If you need to delete a large block of text, use your mouse to highlight it, OR click ONE time at the beginning of the text you want to delete, then scroll to the end of the text, hold down your shift key and click ONE time again. All the text between the two clicks will be highlighted.
  • To select all text on a page or email to delete, use the Edit –> Select All function or Ctrl + A
  • When filling out web forms, remember that you can push the TAB key on your keyboard to move between information fields (boxes you type in) instead of having to reach for the mouse and click on each box.

What do Rick and Adam do during the week and what is their phone number?

A common misconception is that Adam and I spend our week sunning ourselves with our families on some exotic beach before returning to our mansions and counting our stacks of $100 bills.

Nothing could be farther from the truth. I own and operate a business called Grand Valley PC Partners in Grand Junction, CO. All my business is onsite home and office calls to help computer users get out of trouble, setup up new systems or Internet service, and teach users how to get the most out of their computer. I have been doing this for more than 10 years (the radio show is 7 years old).

Norton causes problems…blah,blah,blah

This is going to be a short one because I have to get to the digital photography user group soon. I just wanted everyone to know that I saw two computers with exactly the same problem today.

They were connected to the Internet, but couldn’t view the Internet. In other words, they could get windows updates and use programs like Yahoo! Messenger, but they couldn’t view web pages.

Here’s what I did to fix the problem:

1. Uninstalled Norton Antivirus

I then Installed AVG to make sure that their system was protected.

Both systems also perked up significantly after changing the antivirus.