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Rick

55 Minute Uninstall

Wow, it would have almost been faster to backup the data, reformat the hard drive, and reinstall everything from scratch. The long install was of the grossly over programmed Norton Internet Security Suite. Here's the breakdown of my appointment:

8:26am Arrive at customer's house. He tells me that his computer is running extremely slow.
8:32am I sit down and hit the power button on the computer.
8:36am
Still staring at the Windows XP startup logo, I ask the customer to bring in the laptop since he wants me to look at it also.
8:40am
The laptop is booted up and I'm already looking it over.
8:41am
Desktop is finally up…9 minutes!! Yikes!
8:46am
Add/Remove programs is finally up and the list populated. I find Norton Internet Security and click the Remove button.
9:41am
 55 minutes later, I can finally work on the computer. The actual uninstall procedure took about 50 minutes and then another five for it to reboot after removal of Norton.
10:07am
 		I installed and updated both AVG Anti-virus and anti-spyware, tested the Internet connect, tested MS Word (which wasn't working at all an hour earlier) and started the AVG scans all in this past half hour.

The moral of the story is that Norton products slow down even the fastest computers significantly more than any other security product. The installs are long, the updates are long, the uninstalls are long, and the protection is mediocre. Please, save yourself money, time and grief and don't buy or install Norton products on yours or other people's computers.

Open Office 2.0 — FREE Alternative to Microsoft Office

In today's meetings, we downloaded, installed, and worked with Open Office. The FREE altnernative to Microsoft Office. To read why the software is free, read this information from their web site .

OpenOffice programs are completely compatible with Microsoft Office programs and allows you to read, edit, and create Office documents without owning the Microsoft Office suite. Here is a list of the programs and their functions in Open Office:

Open Office icons

AVG AntiVirus Upgrade

The calls are starting to ramp up wondering about AVG's messages regarding the discontinuation of their anti-virus. The message is a little alarming, but rest assured that AVG (Grisoft) is NOT going out-of-business and for home users the product will remain free. Although Grisoft is discontinuing support and updates for their current version, they have released a new version of… Read More »AVG AntiVirus Upgrade

Good security can only do so much

One of my customers today had a problem with general computer slowness, pop-ups and couldn't hook up to their cable connection. This particular client is well known to me because I help clean up the computer on a fairly regular basis. My advice is always the same:  don't use free download services (Bear Share was loaded), online poker sites are known spyware beds (two different online poker programs were loaded), please use the proven anti-virus and anti-spyware software that I install and configure (my software was deleted in favor of the super secure AOL Security Suite).

After removing the AOL security suite and re-enabling the high speed connection, I installed AVG Anti-virus and Anti-spyware. Just doing a quick scan with the Anti-spyware program yielded more than 80 spyware problems which AVG then dispatched of quickly. Is this a slam of AOL? No, just a factual account of yet another example of what I find on computers that use sup-par security systems.  To be fair to the AOL system, the computer user engaged in practices that would tax any computer system, but the problems would not have been nearly magnified with the security setup that we recommend.

Gadgets yield more gadgets

I have helped several people buy new computers lately. I don't sell computers or any other hardware so I am more of a personal shopper than a salesman when it comes to guiding people through their purchase.

I think it's funny how gadgets always seem to yield more gadgets. Here is a short flowchart of how this process works.

1. A client calls and says that they need a new computer. They ask my advice on what they should get for just basic stuff like email and word processing. "I don't need anything fancy."

2. I suggest a basic system that will handle all of their needs and a little more.

Using your solitaire skills (Drag & Drop) – Video Tip

Believe it or not, Microsoft put Solitaire in Windows to help new computer users get comfortable with the mouse and its functions. After years of playing solitaire, this tip will help you put the skills to use. I like to call this technique the "ol' 8 or hearts on the 9 of clubs trick." In computer talk, what you are doing when you move one card to another in solitaire is the "drag & drop."

Drag & drop ( " the ol' 8 or hearts on the 9 of clubs trick") is an extremely helpful and time saving skill to use in other computer activities. One of my favorite places to use it is moving files (pictures, documents, etc) from one location to another. For example, if you open a CD or memory card full of pictures up in one window and open another folder on your computer (like My Pictures) in another window, you can then drag files from one window to another.

Don’t buy the cheapest computer out there

"Buy 'em cheap and buy 'em often" is a phrase that I use alot when helping people understand my approach to computers. Since any computer you buy, no matter how much you spend, is only designed for today's uses, I don't like to over spend on a computer expecting it to last longer. I suggest that you buy your computer based on the most you need right now and when new uses come along in 4-6 years, just buy a new computer.

However, I saw a brand new Dell today that was a good example of why my advice shouldn't be interpreted as "buy the cheapest thing on the shelf."

Dell loves to advertise $399-$499 computers in their ads. I saw one of those machines today. It had a 2.4 ghz processor, 256 MB of RAM, no recovery disks and a 60 gigabyte hard drive.

While this system will run, it does it terribly slow and newer software will really have problems running on it.

I called Dell and ordered another 256MB of RAM and recovery disks. Now their $499 computer is a $599 computer and the specs are still lower than what they could have got from a store for $600.

My advice should not be understood as a recommendation to shop by price alone. Make sure you know your product. Compare the specs from every brand and price to see if what you are getting is truly a good deal or just a cheap computer. Our current minimum computer should have the following minimum specs:

Options and Preferences

I had a brief epiphany today as I helped two of my customers. When I'm setting up a computer or troubleshooting one, I am constantly in an out of the Options or Preferences of many programs. Almost all programs, from Quicken to Word to image editing software and of course Internet and email software, contain a section that allows you to customize the experience. For example, in Internet Explorer, I always click Tools –> Options, then the Settings button to lower the amount of saved temporary files to 4 or 5 megabytes. Sometimes this setting is set as high as 3000 megabytes! That's a lot of temporary files.

We don’t charge $100 per hour!

I will write another shotgun article later, but I quickly wanted to get the word out to our clients in Grand Junction, CO that Rick and I do not charge $100 per hour. Our rates did go up, but only slightly. Today two people said that they had heard that our rates have gone up to $100 per hour, last week I had one other person say it. Rick also had a client this week who thought that we were charging as much.

I don't know who is spreading that rumor, but I just thought I should correct it here since most of our clients use this website as a source for computer help.

For the record, Rick and I run separate businesses, but much of our pricing is the same.