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Computer Tips

How to adjust toolbars in Internet Explorer – Video Tip

I ran across a question today that could not be explained verbally or in writing. It is so visual, that a video was warranted. The question was how to adjust or restore the default toolbars in Internet Explorer. Here’s a 49 second video demonstrating the skills you need to get this done. Take a look!

Google discourages multiple email forwards

wall of spam
photo credit: chotda

I setup a new Gmail address for a customer a couple of weeks ago and used POP to allow her to use Outlook Express like she was used to with her old address. In less than 2 days, she called and said that her password was being rejected and she couldn’t send or receive email.

I hurried over and logged into the web interface with her credentials, but was also rejected. On the second attempt, it required me to answer a captcha and her secret question before logging me in to her account.  After doing so, I checked the POP settings in Outlook Express and sent a test message to myself and back to her. Test successful and I left.

Two days go by, and she called me again. Perplexed, I made my way back to her house and repeated the same steps as I just described. Gmail normally does not require a user to decode a captcha and answer the secret question, but I chalked it up to something Read More »Google discourages multiple email forwards

Installing Microsoft Security Essentials – Video Tip

Today, I downloaded, updated, configured and installed Microsoft’s new, free security product: Microsoft Security Essentials. It provides a significant upgrade in protection and usability over their previous offerings. In fact, the setup and administration is extremely straight forward. From the reviews and tests that I’ve read, it appears to protect PCs (Windows XP, Vista, and Windows 7) quite well and… Read More »Installing Microsoft Security Essentials – Video Tip

Print Preview

Sometimes the most helpful computer utilities elude us and stay hidden for years. One such utility that I find very helpful (and have taken for granted) is the Print Preview function found in almost any program that allows printing.

Because Windows and Macintosh made the WYSIWYG (What You See Is What You Get) environment available to the masses, what we see on our screens is pretty close to what we see on our print outs. However, if you need to tweak margins, find the extra line that is creating an extra page, or determine whether a document (like a spreadsheet) will look better in Landscape or Portrait mode, there is no substitute for theRead More »Print Preview

Printing Error Messages*

pagefile.sys
photo credit: pokpok313

NOTE: This tip is an off-shoot of our Print Screen tip that you will also want to read and watch.

We all have computer mishaps and end up having to call for help. One of the first questions the helper (tech support) always asks is, “What was the message you received?”

Most of the time, in our frustration, we failed to write down the content of the message. Here is a tip that will bypass the writing altogether and allow you to answer that first question from your digital helper.

When an error occurs follow these steps:

1. Before Clicking on the OK or Cancel button on the error message press the Print Screen button on your keyboard (it’s located above the Delete, and Home keys on the middle of your keyboard)
2. Close the error message
3. Open your favorite Read More »Printing Error Messages*

How to Use the “Extra” Keys on Your Keyboard

no denial
photo credit: Don Solo

There are roughly 50 keys on your keyboard that you use on a regular basis, but there are at least 104 total keys on your keyboard.

So, what are those other keys for?

Here is a list of the keys you may not be using that can make your computing life a lot easier – in no particular order.

F1 – The F1 key is located above your number and letter keypad. In almost any program anywhere in Windows, pressing F1 will bring up your help screen. From the help screen you can look up topics and learn more about the program you are using.

PRINT SCREEN (PRT SCR, PRNT SCR, etc.) – Located to the right of the F keys, the Print Screen button is handy for capturingRead More »How to Use the “Extra” Keys on Your Keyboard

Backup Outlook Express Email – Video Tip

This week’s tip also applies to Windows Vista users who use Windows Mail…which is basically Outlook Express with a new name.

I still recommend that emailers save their important pictures and documents sent to them via email to a folder on their computer for easier backup (see my video tip on how to do this by clicking here), but many people also save a great deal of email and don’t want to lose it. Outlook Express (Windows Mail) saves all email in files with a .dbx extension. The files are named for the folders you have created in your email, so you will see files like inbox.dbx, saved.dbx, family.dbx, etc. Whatever email folders you have created will have a corresponding .dbx file.

These files, unfortunately, are buried in the Windows files system. This week’s video tip demonstrates how to locate these files on your computer so you can then copy them to flash drive (best idea) or CD/DVD.