When the problem isn’t your mouse
I got a call yesterday that I will call There’s Something Wrong with My Mouse.
As I have mentioned before in previous phone call transcripts. I do not write this to make fun of the caller or exaggerate the particular problem. Once in a while it is just fun to provide a view of what it’s like to be a roving computer guy,
I did not take notes of the actual quotes, but here is a paraphrased version:
Caller: “Hello, Adam, I need your help. There’s something wrong with my mouse.”
Me: “Ok, what are the symptoms?”
Caller: “Huh?”
Me: “What is your mouse doing or not doing?”
Caller: “Nothing”
Me: “You mean the arrow isn’t moving ….or the buttons aren’t clicking?”