I got a call yesterday that I will call There’s Something Wrong with My Mouse.
As I have mentioned before in previous phone call transcripts. I do not write this to make fun of the caller or exaggerate the particular problem. Once in a while it is just fun to provide a view of what it’s like to be a roving computer guy,
I did not take notes of the actual quotes, but here is a paraphrased version:
Caller: “Hello, Adam, I need your help. There’s something wrong with my mouse.”
Me: “Ok, what are the symptoms?”
Caller: “Huh?”
Me: “What is your mouse doing or not doing?”
Caller: “Nothing”
Me: “You mean the arrow isn’t moving ….or the buttons aren’t clicking?”
Caller: “No, I mean nothing is on the screen”
Me: “You mean no mouse arrow …or is the screen totally black?”
Caller: “The screen is totally black. The power is on and everything seems to be working, but there is nothing on my screen.”
Me: “OK, that sounds like it is not a problem with the mouse, it sounds like a bigger deal.”
Caller: “Should I just buy a new mouse? Those aren’t expensive are they?”
Me: “No they aren’t expensive, but it won’t fix your problem. I will come by later this afternoon and see what’s going on.”
Caller: “OK, Bye”
Not even 10 minutes later, my phone rings…
Caller: “Hi, It’s me, I got it fixed, I just turned it off and back on and it worked.”
Me: “Glad I could help, I’m happy that you got it fixed.”
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