Skip to content

Search Results for: troubleshooting

Internet Outages

A major fiber optic line was cut in Colorado today knocking out Internet to a vast number of customers all around Colorado. I swear that people get more riled by an Internet outage than a TV or water outage (me included).

Please remember my number one rule when troubleshooting an Internet problem: If you haven’t changed anything on your system and the Internet was working fine a few hours ago or yesterday, assume that the problem is on the providers end of things and DO NOT messs with any settings on your computer. Simply wait it out for a few hours or a day.

Ubuntu – Day 8

Week two with Ubuntu starts today, and still no shakes, dry heaves, or headaches after leaving Windows last weekend. I’m enjoying the Ubuntu and even have the spam a little more under control with Thunderbird email. Normally, I don’t play games on my computer, but I do like puzzle games that challenge my mind and help me wind down after a long day troubleshooting Windows’ problems. Ubuntu comes with a literal plethora of small, fun games. I like one called “Same Gnome” that challenges you to clear a game board of small orbs by lining them up as the same color. Sounds simple, but it is fun and like all good puzzle games is addicting.

Ubuntu – Day 7

Today marks the one week mark that I quit using my Windows Vista machine and started using Ubuntu exclusively. I pledged to use Ubuntu only for two straight weeks to really put the operating system through the paces of daily use. After a rough start with email and fighting spam, I am almost in a groove of using this free and robust operating system. I think that Microsoft has the work cut out for themselves over the next few years to maintain their huge share of the operating system pie.

Small details make a big difference

Today I saw two clients who described their situation the same. They each had broadband Internet and could get online with one computer that was wired to the network but not with a wireless.

When I got to each of these locations they were each connected to the wireless network but weren't getting any Internet. The first client was connected to the wrong network, an ad hoc connection to an HP device somewhere.

The second client was much more complicated. Like the first they were able to connect to the wireless network (even the correct wireless network) but not the Internet. It turns out that was just the beginning. They also had a printer that would print just fine from anywhere except from a remote Quickbooks terminal (too geek to explain). They were also trying to setup an new network based time clock.

Do you remember your password for…?

If you do any online shopping and/or banking, user name and passwords have infiltrated your life. Many of my customers can easily knock one-half hour or more off their bill if they kept track of their passwords. I get many blank stares when I'm troubleshooting a machine and need to log into an Internet service or web site and I ask the customer for their password. Often times I receive the classic, "I don't have a password."

Everyone has a password for email, their bank, any other online service you might sign up for be it banking or a community forum.

Does anyone remember easy printer installs?

One trend happening in technology over the past three years or so is bloated printer software. By bloated, I mean printer installations that require nearly one gigabyte (yes almost 1000 megabytes) of hard drive space! Call me old or nostalgic, but I miss the days where printers could be installed from a floppy disk and took less than three minutes ton install. The worst offender today seems to be HP. Their popular all-in-one printers can take up to thirty minutes to install on a NEW computer and even longer on old computers. And after spending all that time, it may still not work correctly! 

A sure fire way to learn your computer this year!

When I am doing private tutoring on a computer I typically write step-by-step notes while the learner sits in the driver's seat. I think that people learn more by doing than by hearing.

However, my method is really only about 60 percent as effective as it could be. The best way to learn is by learning. In other words, having someone sit next to you and walk you through the steps will stick in your memory as well as if you teach yourself.

So, if learning your computer is one of your New Year's resolutions, here are a few tips that will help you teach yourself.

1. Teaching yourself doesn't mean doing it all on your own. You may want a tutor, relative or neighbor to show you how to do it a couple times before you start experimenting.

A Fourth Utility?

Water, gas and/or electricity, and telephone service have been widely available for years and present in almost every household in America. In the past few years, I have noticed that households with Internet connections now panic almost as much with an Internet outage as they would with a power outage or water leak. The Internet has truly become the a 'fourth utility'.

We all use the Internet now as a communication medium and the ultimate reference device. When it slows down, act erratic, or fails, we tend to worry about it almost as much our other three utilities. You can keep your fourth utility humming along problem free by following the advice we have laid out for you on this site regarding Internet security and troubleshooting. 

Never assume it’s your problem

I think we have talked about this before, but it bears repeating. When your Internet connection stops working suddenly or seems to be acting strange, don't immediately assume it is a problem on your end. Often times it is not a problem with your system at all. If this happens to you, follow these steps instead:

  1. Turn off your computer (and high speed modems and routers if you have a high speed connection)
  2. Wait about two or three minutes then plug everything back in and try your connection again.
  3. Do not fiddle with any settings if you didn't change anything before the problem. 
  4. If you still don't have Internet access, wait about an hour or two then try again.
  5. If you still don't have a connection, then it is time to call your provider and report the problem. IF you haven't changed any settings on your end, don't let the tech support people talk you into changing anything. Remember, your connection was perfect a little earlier. 

For high speed Internet connections, read our tip for troubleshooting your connection for more information.  

Options and Preferences

I had a brief epiphany today as I helped two of my customers. When I'm setting up a computer or troubleshooting one, I am constantly in an out of the Options or Preferences of many programs. Almost all programs, from Quicken to Word to image editing software and of course Internet and email software, contain a section that allows you to customize the experience. For example, in Internet Explorer, I always click Tools –> Options, then the Settings button to lower the amount of saved temporary files to 4 or 5 megabytes. Sometimes this setting is set as high as 3000 megabytes! That's a lot of temporary files.